Oman Air

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 481 reviews
6/10
4 star Skytrax Rating
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10/10

Oman Air customer review

(United Arab Emirates)

Dubai-Muscat-Bangkok. Apart from the 0600 departure from Dubai and a 3 hour wait in Muscat everything else was splendid. My business class fare was cheaper than certain airline's economy class. B737-800 from Dubai to Muscat and A330-200 Muscat to Bangkok. Business Class on A330 is configured with 1-2-1 seating layout. Nice cabin colours nice lighting and authentic Omani decorations throughout the cabin. The seats convert into full-flat beds and segregated into individual pods. Privacy is optimum. Exceptional food and presentation good quality and quantity. Cabin crew very responsive. Perhaps just some slightly wider choice in the AVOD would make it perfect.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Oman Air customer review

(United Kingdom)

LHR-BKK. All flights on time new planes plenty to eat and drink on all legs. Flight attendants helpful and attentive. Toilets kept clean and AVOD great.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Oman Air customer review

(United Kingdom)

London - Muscat - Salalah. Good flights oOnly problem was they had closed the check in desk at Muscat for the flight to Salalah an hour before take off. Why they did this when they new a connecting flight from London had just landed I don't know. We had to argue to get on this flight which is not pleasant.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Oman Air customer review

(United Kingdom)

LHR-MCT-CMB-MCT-LHR on A333 and B738 excellent service on all flights with tasty meals and great entertainment system. Cabin Staff courteous and professional. Will definitely fly again.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Oman Air customer review

(United Kingdom)

LHR-MCT 22.35 Flight Economy. Impressed seating was excellent for Economy with sliding seat forward when the back was reclined and had no problem sleeping. Service was friendly and attentive although a limited alcoholic beverage selection. Food - The Bean Salad starter could have done with work but I have had much worse but the chicken curry and desert were very nice. Departed on time and landed on time. All in all very impressed.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Oman Air customer review

(Australia)

Bangkok-Paris Frankfurt-Bangkok. From check-in was escorted through customs to the lounge. Service I've experienced in First Class with other airlines but this was Business Class. Food is restaurant style. Excellent wines and nice amenity kit. Seat fully flat and the cabin attendants make your bed linen sheet and duvet including large pillows. Friendly attendants. Lounge in Muscat is very good including their new part of the airport which is getting built around the current.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Oman Air customer review

(Saudi Arabia)

CMB-Muscat-BAH in Business class. All flights on time the seat is fantastic lie flat and as good as many First Class's in many airlines. Food was served silver service and was of very good quality good wines and all aperitifs available. Entertainment was good but not as good as other carriers. Staff were all pleasant and attentive when required. Some polish could be advised as most are quite young. Lounge at Muscat is top marks with vast array of foods and drinks. To be recommended and will definitely use again.
Seat TypeBusiness Class
Value For Money 12345
yes
10/10

Oman Air customer review

(United Kingdom)

LHR to Muscat and Muscat to BKK return in Business Class. Excellent new airline with a fantastic Business Class offering great Business Class seat price as well. Easy check-in good lounges amazing seat/flat bed staff onboard friendly and great service. Flat bed was great and got a good sleep in pyjamas provided on the way to Muscat. Seat comfortable and goes fully flat. Food/Beverages offered. New Business Class lounge in Muscat is excellent. I would highly recommend Oman Air due to their great Business Class seat at a reasonable price.
Seat TypeBusiness Class
Value For Money 12345
yes
10/10

Oman Air customer review

(Maldives)

MLE-FRA return. A wonderful flight experience. On most sectors I was alone in Business Class. Inflight service and food was excellent. The seats are very comfortable and was able to get a good nights rest. The only negative was the ground handling staff in Muscat they where rude and not interested in J class passengers.
Seat TypeBusiness Class
Value For Money 12345
yes
6/10

Oman Air customer review

(United Kingdom)

MCT-KUL. The initial experiences were positive. Business lounge in Muscat was comfortable and staff attentive. Onboard the seat lived up to its reputation. There was a lot of wasted storage space in my opinion which was too small to be useful for cabin baggage but yet too big to look anything short of clumsy and a cheap gap- filler. Inflight service food IFE and crew all positive. On arrival into KUL my bag had been lost and this is where the airline and my entire experience fell down. The local staff were not readily on hand and certainly made very little effort once tracked down. It took about 36 hours to receive my bag and the promised delivery times were seemingly mere fabrications since they came and went on two occasions without any sign of my bags so all this did was to further build upon my frustrations. As a full fare paying premium passenger I expect an airline to jump into action when things go wrong and there was absolutely none of that. All contact was initiated by me at great expense and the airline failed to take a single pro-active step to manage the situation or reputation. Eventually I realized that they knew my bag was delayed by 24hrs even before I arrived into KUL but simply failed to take any action on the information. So a pleasurable experience turned very sour because the airline did not appear to have control interest or regret when something went wrong. The entire approach including the subsequent lack of interest from the head office leads me to question how serious this airline really is about competing within the region.
Seat TypeBusiness Class
Value For Money 12345
no