Oman Air

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 436 reviews
6/10
4 star Skytrax Rating
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7/10

Oman Air customer review

(United Kingdom)

A flight by my partially sighted and physically disabled brother from LHR to Bangkok via Muscat. Caught in the snow at Heathrow eventually he was put on a flight on 22nd December to Muscat in Business class. The ground support and handling throughout the journey was good allowing full access to ground facilities. Business class passengers helped with food toilet and access in the cabin. However due to the design of the A330 multimedia and visual signalling within the cabin was not available. The second leg of this flight was economy class. Again the ground handling seemed very good. However the staff seemed very inexperienced in seat selection and he was placed somewhere in the middle of the cabin. This meant that he could not access the toilet on board without the group effort of some 20 passengers to navigate the cabin. He was trapped in the toilet once there as it was not apparent how to unlock the door. The food was wrapped in dark plastic sealed containers which could not be accessed by a partially sighted person resulting some 5 hours plus with no water food disorientated unable to call for help and restricted access for disabled aids despite requests for a suitable seat location 1 week earlier.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Oman Air customer review

(United Kingdom)

BKK-MUS-LHR. Excellent on time new A330. Plane half empty had an entire row of 4 seats to myself on 1st leg and 3 seats empty on the 2nd leg. Excellent seat pitch and great IFE. Good menu choices.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Oman Air customer review

(Spain)

BKK-MCT-FRA. Plane had a broken engine twice. No help from Oman Air staff at all. It was shambolic. The only comment was" we are waiting for our engineer". Arrived in FRA 38 hours late with different airline. If I can help it I will never fly Oman Air again.
Seat TypeEconomy Class
Value For Money 12345
no
na

Oman Air customer review

(United Kingdom)

Ruined my holidays the only one of the year. Because of the bad weather and subsequent cancellations instead of putting me on the second available flight (the first would have been for people who had booking prior to mine) they tried to push me on Christmas day flight and give priority to people whose booking was on a date later than mine. As half of my holiday had gone I saw no point and cancelled.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Oman Air customer review

(France)

Bangkok to Paris had technical problem in Bangkok and maintenance could not fix it and we had to spend a night at Bangkok. From the moment we left the plane to the following morning at the airport Oman Air staff was invisible and we only had information from the Bangkok airport crisis number (witch is very efficient). The following morning Oman Air told us we would take off at 1130am and spend a 23hr transit at Muscat before taking our second plane to France. The technical problem had not been fixed and we had to change for another plane. We arrived Muscat at 630pm instead of 230pm. Baggage didn't follow. As in Bangkok we didn't meet any Oman Air staff in the hotel and had great difficulty to collect information. Our plane to Paris took of on time but we arrived at destination with a 36 hours delay. Due to those awful conditions I think Oman Air's staff was not very helpful. A french speaking mediator in Muscat and a better coordination between the company and hotels where we spent the 2 nights would have been helpful (60 people were concerned).
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Oman Air customer review

(Germany)

FRA-MCT-CMB return in Business class. MCT-CMB with B737-800 as departure on a Monday. A330 is used on all other days. Due to this aircraft no sleeper seats - only usual short haul equipment. Apart from this excellent cabin on other flights with A330-300/200. Seat configuration in J class is 1x2x1. Very good service good entertainment available. Problems with food - not enough vegetarian pasta available on CMB-MCT. Cabin crew on leg MCT-FRA was too noisy talking whole night too loud.
Seat TypeBusiness Class
Value For Money 12345
yes