Oman Air

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 454 reviews
6/10
4 star Skytrax Rating
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10/10

Oman Air customer review

(United Kingdom)

LHR to Muscat and Muscat to BKK return in Business Class. Excellent new airline with a fantastic Business Class offering great Business Class seat price as well. Easy check-in good lounges amazing seat/flat bed staff onboard friendly and great service. Flat bed was great and got a good sleep in pyjamas provided on the way to Muscat. Seat comfortable and goes fully flat. Food/Beverages offered. New Business Class lounge in Muscat is excellent. I would highly recommend Oman Air due to their great Business Class seat at a reasonable price.
Seat TypeBusiness Class
Value For Money 12345
yes
10/10

Oman Air customer review

(Maldives)

MLE-FRA return. A wonderful flight experience. On most sectors I was alone in Business Class. Inflight service and food was excellent. The seats are very comfortable and was able to get a good nights rest. The only negative was the ground handling staff in Muscat they where rude and not interested in J class passengers.
Seat TypeBusiness Class
Value For Money 12345
yes
6/10

Oman Air customer review

(United Kingdom)

MCT-KUL. The initial experiences were positive. Business lounge in Muscat was comfortable and staff attentive. Onboard the seat lived up to its reputation. There was a lot of wasted storage space in my opinion which was too small to be useful for cabin baggage but yet too big to look anything short of clumsy and a cheap gap- filler. Inflight service food IFE and crew all positive. On arrival into KUL my bag had been lost and this is where the airline and my entire experience fell down. The local staff were not readily on hand and certainly made very little effort once tracked down. It took about 36 hours to receive my bag and the promised delivery times were seemingly mere fabrications since they came and went on two occasions without any sign of my bags so all this did was to further build upon my frustrations. As a full fare paying premium passenger I expect an airline to jump into action when things go wrong and there was absolutely none of that. All contact was initiated by me at great expense and the airline failed to take a single pro-active step to manage the situation or reputation. Eventually I realized that they knew my bag was delayed by 24hrs even before I arrived into KUL but simply failed to take any action on the information. So a pleasurable experience turned very sour because the airline did not appear to have control interest or regret when something went wrong. The entire approach including the subsequent lack of interest from the head office leads me to question how serious this airline really is about competing within the region.
Seat TypeBusiness Class
Value For Money 12345
no
7/10

Oman Air customer review

(United Kingdom)

LHR-MCT-SLL-MCT-LHR. A330-300 sectors in comfortable new aircraft with great leg space. Satisfactory food and drinks with bottled water available thoughout flight. Biscuits and ice cream on return flight. GF main course served to my wife was bland on both sectors but happily exchanged by crew for biryani on return sector. B737-800 sectors both satisfactory with GF meals served on these 1hr flights. Oman Air offer good value Economy flights and I look forward to my next flights with them to KTM in Nov.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Oman Air customer review

(United Kingdom)

LHR-MCT-SLL-MCT-LHR. London to Muscat sectors were in a fairly new A330-300ER with good IFE. The service and meals were adequate and complimentary alcohol was available on request. My wife's GF main courses were bland and boring and on the homeward sector exchanged on request for the tasty biriani. Crew members mostly friendly and obliging. Leg room great for tall travellers and seemed more generous than the stated 34". Mobile phones can be used inflight and WiFi is available both at additional cost. Main criticism of these flights is that the crew make no effort to keep the toilets clean on these 7-8hr flights. Muscat to Salalah sectors in B737-800 with a meal served on the 1 hr flight. On the basis of these experiences I'm travelling LHR-MCT-KTM in November this year.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Oman Air customer review

(United Kingdom)

Just flown with Oman Air yesterday. Entertainment great. Food was poor. Flown with Oman Air 4 times and all 4 times the chicken option wasn't available due to shortage. Yet the passengers sitting on the other aisle across still had the choice after to which I was very disappointed as due to my seat location I wasn't able to select the chicken meal. To happen every time I fly with Oman Air I now do not look forward to meals with this airline. Also was given a snack consisting of fruit and a bread roll filled with veg. Again annoyed but this time at the hostess as she gave me this snack only for myself and to realise after that there was a meat alternative to which she didn't inform us yet she informed the row of passengers in front. I complained to another hostess only for nothing to be done. Would strongly recommend selecting food before flying.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Oman Air customer review

(United Kingdom)

Business class to Bangkok via Muscat. Newish airline trying hard to compete with the big names and doing very well indeed. Standard of business class seats on Oman are superior to Etihad - newer more comfortable seats more space and excellent in flight entertainment with Bose headphones. Staff very courteous check in fast and efficient food superior & drinks were flowing. The only thing that was really average was the lounge at Terminal 3 - looked old and dated. In contrast the new lounge at Muscat is great with a very attractive layout of various food. Shame the lounge was invaded by loud mobile phone speakers and other inconsiderate people.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Oman Air customer review

(United Kingdom)

MCT-DXB in Business Class. Easy check-in at MCT and Business Class lounge is great with a wide selection of food and drink. A separate bus to the aircraft for Business Class and the welcome was warm on almost new B737-800. A snack of sandwiches and cake served together with drinks - even managed a second round on this 45min sector. Arrival on time and cleared of the airport in 15 minutes.
Seat TypeBusiness Class
Value For Money 12345
yes
10/10

Oman Air customer review

(United Kingdom)

LHR-BKK via MCT. SAS lounge at LHR spacious and comfortable. Onboard food wine entertainment lie-flat seat and service from cabin crew all excellent. Cabin crew quietly conspicuous throughout the flight and anticipated top-ups. Lounge at MCT excellent. Streets ahead of Emirates and Etihad.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Oman Air customer review

(United Kingdom)

LHR-MCT-CMB return A330-300 on all sectors. Economy full on all sectors but experience seemed calm and efficient. Food was standard economy fare and drinks service offered (it is not a dry airline). Inflight entertainment very good with seat-back screens. Oman Air offer in- flight wifi and you can use your mobile phone via Inmarsat connection. I was impressed with Oman Air's service at a competitive price.
Seat TypeEconomy Class
Value For Money 12345
yes