Oman Air

CDG-BKK both legs in business. An excellent product definitely lot of space and a seat very close to first class standards. Excellent flat bed seat. But a very poor service food is ok very nice presentation but definitely on all the legs (4) the crew was under expectation. Very poor English so communication is difficult they just do the job with no real care of the customers.

AMM-MCT-KUL in business class. 1st leg (AMM-MCT) on their E170 fleet. Seat configuration in business is 1-2 and I took seat 2A (single seat). Nice seat for 3 hours flight with pre-departure hot towel and welcome drink. Cabin crew for this AMM-MCT flight weren't up to my expectations however the food was superb. Oman Air lounge in Muscat also good and cosy good selection of food and very ample. 2nd flight (MCT-KUL) was on their A330 aircraft. Superb seat amenities bag and cabin crew (they address me by name). Excellent inflight food. Inflight meal service is something you can't get on any ordinary business class meal service.

Check-in in BKK was disorganised. Lounge was a pleasant surprise quiet nice food. Flight was BKK-MCT-MUC. For my needs the seat was spacious but uncomfortable hard supports in the wrong places. Cabin staff tried very hard but service was patchy with too many misunderstandings none was a native English speaker. Food was of good quality but just nothing on the menu I liked mainly seafood and poultry no beef. White wine was not chilled at all. Over all they are trying but WY still has to smooth a few rough edges. It was my first trip with them. My next trip wont be.

LHR via MCT to Mumbai return. Good: leg room entertainment some in-flight staff. Poor: airline staff at Muscat were disorganised and unfriendly. Ground staff member at Heathrow was friendly but told us he'd given us emergency exit seats for the flight (my co-passenger is 6ft 4) and this turned out to be completely untrue. Had the feeling that if anything went wrong e.g. in-flight entertainment stopped working you'd be on your own. Food was poor. Delayed twice by one hour each time. No explanation for one delay the other was because the plane was 'waiting for important papers' for an hour once we had boarded. Muscat airport is small for a stopover but new airport is under construction.

Travelled from Munich to Abu Dhabi via Muscat return. I didn't expect such excellent levels of service especially on the main leg MUC-MCT-MUC. On boarding immediately offered drinks and followed up with introduction menus and quality meal selection with great service. The seats are very specious and comfortable. The transfer in Muscat was not that great as the airport there is very old and overcrowded. However the Business class lounge offers very good service. The return flight from MCT to MUC was delayed due to late arrival of a plane with transfer passengers to MUC. On that flight I received pyjamas - something I would expect only in first class.

Dar es Salaam to Muscat Muscat to Bangkok. Check in at Dar es Salaam was very poor - the economy class line was moving more quickly! No priority system for clearances or entry to Muscat. Service onboard was excellent but the plane was relatively old and had no personal IFE. Flight took off nearly 30 minutes early. This flight was 3 star and not as good as a comparable flight from Turkish Airlines to Kilimanjaro. There was a special bus in Muscat and my bag received special treatment off the plane. From Muscat to Bangkok it was a very good experience. A special and fast check in a comfortable flat bed good service and IFE until the plane had landed. Plane was an hour late but delay caused by European weather. Bag first off the plane. Definitely worth their 4 star rating.

Flew LHR via MCT to Colombo 25th Jan - 17th Feb 2013. Main leg from LHR to MCT and back on new Airbus A330 was super with no problems. The beds were brilliant as was the food and service etc. The problems began when we changed planes at Muscat onto ancient Boeing 737-700 for the 4hrs flight to Colombo. The seats did not recline - or do anything none of the controls worked. The staff were not interested - all they wanted to do was to talk amongst themselves. In fact the Business class steward and stewardess on the flight from Colombo to Muscat talked so loudly that we in the first seats could not sleep or even relax. The service was appalling.

Flew to Bangkok via Muscat on their new A330s. Excellent cabin space and service can't fault either leg. We normally fly Qatar and Oman just about matched them except for the hub. Muscat is not a patch on Doha with it's dedicated business terminal.

Dubai - Muscat flight delayed 4 hours with no explanation. The crew on board seem they want to complete a task given to them so they are not ready to answer your request. I asked for a glass of water they asked me to wait as they will pass with water later on. The food includes the same apple pie as 3 years ago - no changes whatsoever. I called the cabin crew many times as I wanted to purchase something from duty free no one to respond to my call. They were busy wrapping up the flight before landing even 30 minutes prior to arrival. Simply bad experience with a high cost for the ticket.

CDG-MCT-KUL on 14 Jan. Overall experience was great. First leg delayed due to snow in Paris however they managed to arrive on time for my connecting flight to KUL. The seat was comfortable and the food great. I would like the flight attendants come around more often to provide more drinks.