Oman Air

LHR to BKK via Muscat return. Chose this airline because of the legroom in economy. The airlines makes a lot of their reputation for service but in reality the staff are the worst element of all four trips. None of the flight attendants smiled or were in any way proficient with the extra service required to deserve the accolades the airline talks about. Our flight attendant got "stroppy" when I asked if I could have a glass of wine with my meal. The toilets on the flight were also quite dirty throughout all four trips.

ZRH-MCT-BLR and back. Long haul (ZRH-MCT-ZRH) is very good. Excellent 1-2-1 Layout with very comfortable flat bed. Catering and service very good. Short haul (MCT-BLR-MCT) is patchy. Attendants not focussed. Hub airport MCT very compact (which is good!) but no aerobridge (bus/stairs inconvenient for aged and less agile. Biz lounge somewhat limited: very slow WiFi almost no biz mags/ newspapers. New airport delayed. Optimistic for Oman and very likely to fly with them again.

LON-CMB-LON trip. First time flyer on Oman air. Primary selection of the airline was time convenience due to work and was competitively priced. LON-Muscat both legs was an ageing A330 which badly needs cosmetic improvement for the interior. Staff needs to be re-trained to improve courtesy and attitude and to exercise their facial muscles to improve their non existent smile. The on-board meal was surely from "weight watchers" programme as I had lost some weight due to unpalatable and non-appetising food. Muscat-CMB sector was on Boeing 737 with the only difference being a new and bright interior. Good comfortable seat and leg room did improve body comfort which was hindered by gastric dumping of the food. There was not much difference in the price in relation to two other reputed Middle Eastern carriers which I have flown before (always had very good experience with). Overall Oman Air will be worthy competitor with other low budget airlines but needs resuscitation of imagination courtesy and culinary skills to compete with other established and emerging airlines. I would avoid this airline in future unless there is significant improvement.

Fifth trip with Oman this year. As I noted previously there has been a decline in service but not so bad as we wouldn't fly with them again. Airline food is never great and these flights were no different. The Muscat to Heathrow leg was almost 9 hours thanks to a head wind...it felt like forever. Attendants good and proactive with the cleaning of toilets. Will still fly Oman while they are much cheaper than competitors.

I used to be an Oman Air fan. New planes great business class seats in long haul and an excellent service but have now recently flown with them and had very disappointing service and flight experience. Flying to and from Muscat to Salalah they keep changing the departure times 3 times and although they sort of inform you it is almost impossible to understand whether it has really changed or not. This of course means ones onward flights are compromised. Even our friends in Muscat say now they will only fly Oman Air as a last resort. What a pity many of the ingredients are there to make it an excellent airline but it just seems to be going downhill. I also hear they are reconfiguring the business class seat layout to 2x2x2 its now 1x2x1. Prices are also high compared to other middle east airlines. Please Oman Air go back to what you were.

Flew recently from Munich to Muscat and back. In-flight entertainment system faulty on both flights but worse from Muscat/Munich flight. No sound on one seat no flight map or news programme available on both seats. On-board service staff were not interested in passengers. Food was terrible especially on the Muscat/Munich flight. No coffee offered on Muscat/Munich flight and when I asked for it I received instant coffee with milk powder. Oman Air website did not work on the day of Muscat/Munich flight so no online check-in was possible. When we called the airline's office in Muscat a very unhelpful man told us that he couldn't tell us which seats were reserved for us and that he couldn't help us. Considering what we paid for our seats airline offers poor value for money.

Start with the good points - good price good leg room and good inflight entertainment - but very average food and cabin staff. However take note: toilets were dreadful on all 4 airplanes we flew on. The staff just stood around didn't bother to check on them at all. I did ask a hostess to clean them on the first flight but then decided not to risk a visit because of what I had seen. It was not just a one off as conditions were the same on the 2 flights out and the 2 flights back 2 weeks later. I think it is just poor staff training.

CDG-MCT-BKK and return several times per year on Oman Air. Flight experience varies from fair to very good depending on the attitude of the flight attendants. Quality of food has gone down slightly in the last few months (no more menu cards and crew does not know precisely what they serve ). Transit in MCT smooth and efficient in spite of the bus transfer. Will continue to fly Oman Air because of the generous seat pitch and the benefits of their Sindbad frequent flyers programme.

Travelled 1st April to LHR to BKK via Muscat. Flown with this airline 4 different times and my experience has been great on each trip. Inflight entertainment is adequate but could be better. Can charge phones on board as I found a plug socket between the seats. Food was good and kept you going. Stop over was short. Yes I know sometimes it can be a long stop over depending what days you want to fly out and experienced the first time spending 12 hours at Seeb was dragging and not a lot to do but I have booked flights with minimum of 2 hours stop over on each flight which makes it bearable. Easy to get to flight connections when transferring from flights to departure lounge. Yes Seeb is an old airport and new one is due to open sometime soon - hopefully. Had a great price ticket too under £435.

LHR to BKK. This was our third trip on Oman Air this year. There has been a decline in service of late in this airline. The food choices ran out before 1/4 of the plane had been served. The plane was old and not the cleanest around. Having said that the flight was almost half the price of the next cheapest flight so what we saved was our spending money. We have booked again hopefully the service will be back to what we expect.