Oman Air

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 480 reviews
6/10
4 star Skytrax Rating
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8/10

Oman Air customer review

(United Kingdom)

I was very pleased with the service provided. We paid £420 return which was a bargain. Nice new planes, big individual TV's, good food, plenty of drinks and good seat pitch. The layout of 2x4x2 is good if you are a couple and can get the window seats. Oman airport is not the best but it was a short stop so didn't really matter to us. My only gripes are the toilets were not the cleanest and one or two of flight attendants let the service down, but overall I thought it was great value for money and would definitely fly with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to BKK via MCT
Date FlownApril 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

Oman Air customer review

(Switzerland)

4-5 May 2015. WY0815. ZRH-MCT. Old business class in 1-2-1 layout great seat as always. MCT-BKK - new business class in 2-2-2 layout which is claustrophobic. Been a gold member on sinbad for many years but with this Air Berlin-style business class I'd rather fly economy for a fraction of the price or change to other carriers.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Oman Air customer review

(United Kingdom)

We travelled from LHR to Kathmandu on April 23rd 2015 having chosen Oman Air because of the price and seat pitch. We were very happy with the planes the food and the cabin crew. The only small complaint was that there was insufficient liquids offered on the flight between Muscat and Kathmandu. Following the earthquake in Nepal on 25th April we felt it best to return early. Oman changed our flight without a fuss. I was not expecting a full meal on the flight out of Kathmandu because of the situation there and so was surprised to find an excellent meal supplied drinks freely available and exceptional service from the crew. The second leg of the flight was also good and again the cabin crew were friendly and helpful. I will certainly consider using Oman Air in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Oman Air customer review

(Oman)

MCT-DOH return in economy late April 2015. Both flights uneventful short 1hr Gulf hops. Still pleasant. Seats reasonably pitched staff friendly. All on time all comfortable. Except for the food which consisted of inedible sandwiches. Eat before you board.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Oman Air customer review

(Oman)

Have flown Oman Air in Business class twice in the past month to London MCT-LHR-MCT. Flew on 19th March and again on 9th April. The overall comfort of the cabin is great with a very comfortable seat and amenities. The greatest disappointment is the lavatories. For some reason they are filthy and lack proper cleaning. For instance the soap dispenser since my first trip was so dirty that soap has oozed out around the nozzle and remained the same when I flew the same flight two weeks later. The food quality has dropped and is not how it was the year before. The entertainment package onboard needs to be improved and additional options such as movies to be added. No change with inflight entertainment between March and April. Only reason why I pick Oman Air to fly to London is because it is the only direct non-stop flight to London.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Oman Air customer review

(United Kingdom)

LHR-MCT-LHR 14 & 22 March in Economy. Normally fly PE or WT Plus but no direct flights with PE / WT Plus except BA which stopped at Abu Dhabi en route. Did not want the extra travelling time so picked Oman Air for the 34 inch seat pitch in Economy. Was apprehensive when we saw how many kids there were and also the scrum that developed when boarding started (why does everyone have to get up and crowd the entrance when their seat numbers haven't been called?). But actually a very pleasant experience on board: as 2-4-2 format had pre-booked window and aisle seats - plenty of legroom and very comfortable with pillows and blankets in each seat. Excellent IFE - modern THALES system - but perhaps a better choice of films could be provided. Take your own headphones - mine worked fine once I figured out how to position the jack in the rather odd socket. Decent service with pre meal beer and individual bottle of wine with the absolutely outstanding meal (especially for economy) on outbound flight - not quite so good on return. Would use again without hesitation (but I'd like to try the sumptuous looking Business Class).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Oman Air customer review

(Germany)

Flew MUC-MCT-COK and back. Like the little boy with the curl when they're good they're very good but when things go wrong. On this trip we had a 9-hour delay in Muscat provoked by computer failure in the terminal but exacerbated by incompetent and lazy staff. In total we had three sets of crew the first two wanting only to complete their shift and get away. No food. No drink. Very angry passengers and the police involved. We sat on the plane from 12.30 at night until 5am without anything happening. Then a trip to the terminal (again no food no drink) then back on the plane then off again. By then it was 9am and somebody senior had taken matters in hand. All hold luggage removed passengers asked to claim their luggage then back on the plane again. The final crew were excellent but it only showed up how poor the previous lot were.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Oman Air customer review

(France)

MCT-CDG one way. First time I fly WY in Y class. Good experience. The seat was truly excellent with comfortable cushion and very clever recline system. Pitch seemed good – I had exit seat. IFE was very impressive: the biggest screen I have seen in Y and fantastic interface even better than QR IFE. However the choice of films was very limited. Food was average but we had enough. FAs were cold and not smiley but my neighbours and I got quickly everything extra we had asked. I would fly WY again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Oman Air customer review

(United Kingdom)

LHR-MCT-TRV and return. The flight down was impressive. Plenty of legroom and friendly staff. In fact the staff were full of smiles and very efficient. The food was good and the Inflight Entertainment very good. I felt the Airbus was a bit old and clunky with a roaring take off so the airline will need to invest in more modern aircraft. Muscat Airport is somewhat basic in areas but there is brand new spanking Terminal which will open soon. The second flight to Trivandrum was also good and we were served a delicious Indian fish curry. The return flight from Muscat to London was a different story. The food was atrocious. Tough Beef and the other choice was pasta and only pasta in a tomato sauce. That said the breakfast warm egg wrap was better. On all flights the toilets were very clean and smelt of detergent. The economy seats are comfortable and much more so that those on Air India's Dreamliner. All in all a good airline. But they need to consider the catering at Muscat for onward journeys.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Oman Air customer review

(Canada)

LHR to BKK via Muscat return. Chose this airline because of the legroom in economy. The airlines makes a lot of their reputation for service but in reality the staff are the worst element of all four trips. None of the flight attendants smiled or were in any way proficient with the extra service required to deserve the accolades the airline talks about. Our flight attendant got "stroppy" when I asked if I could have a glass of wine with my meal. The toilets on the flight were also quite dirty throughout all four trips.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no