Oman Air

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 480 reviews
6/10
4 star Skytrax Rating
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8/10

"polite and attentive service"

(United Kingdom)

Impressed with Oman Air in all respects. Punctual, fairly new well maintained aircraft with excellent entertainment options, polite and attentive service (although the service from LHR to MCT was admittedly slightly superior but that is more than likely just pot luck) and more edible than usual economy food. The check in process was quick with no queues, although we did arrive to check in around 2 and a half hours before take off. Best of all: the price was substantially less than the bigger carriers and as previously mentioned, connection time at Muscat was perfect at just over an hour. All in all a very good first impression of this airline.
AircraftA330-300/A330-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Bangkok via Muscat
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"seat is comfortable"

(France)

Paris to Muscat return with Oman Air, and it is a very good airline. The seat is comfortable, the cabin was beautiful, and the cabin crew are lovely. However the food was bad on the flight out from Paris to Muscat.
AircraftA330-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteParis to Muscat
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"service by crew was excellent"

(United Kingdom)

London to Manila via Muscat with Oman Air. The flight London to Muscat was good, good leg room, good selection on the in flight entertainment, and service by crew was excellent. Flight was punctual and a connection time of less than 2 hours was great. The second leg from Muscat to Manila was okay, the aircraft appeared older and much less leg room, so felt cramped. Entertainment system again excellent, and service great. I have noticed that many airlines seem to use the older aircraft on the Philippines routes, but was bearable even on a 9hour flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to MNL via MCT
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

Oman Air customer review

(United Kingdom)

Excellent airline. Very efficient check-in - couldn't have been nicer. Swift boarding. Plenty of leg room and inflight entertainment. Refreshments were plentiful and food was yummy. Cabin staff and pilots were brilliant. Will fly with them again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Dubai via Oman
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

Oman Air customer review

(Oman)

Traveled DXB-MCT-LHR-MCT. I missed the first flight from DXB to MCT and was told that no seats were available on the next flight and therefore would not be able to fly MCT-LHR. The ground staff were extremely helpful and managed to get me on the next flight. MCT-LHR: The IFE was rich in content and the food delicious. The flight attendants were helpful. The aircraft and seats were comfortable. LHR-MCT was even better. Impressed with the ground crew at the check-in. My child was not feeling well and was crying very loudly, the 2 ladies did everything they could to help.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDXB to LHR via MCT
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Oman Air customer review

(Netherlands)

Frankfurt to Bangkok via Muscat and vice versa. Travelling as a family: 2 adults and 2 children. Excellent service on all legs of both trips. From check in to baggage claim I could not say one negative thing about this airline. They simply deliver: bring you to from A to B at a reasonable price, offering more legspace in economy than their competitors. Service level nothing to be ashamed of, flight attendants cater to all your needs and the food was good. In my opinion one of the most underrated airlines.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFrankfurt to Bangkok via Muscat
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

Oman Air customer review

(United Kingdom)

This was the first time since 2013 I'd used Oman Air and I would echo what some other reviews have said in that their onboard quality has begun to deteriorate and is showing signs of budget cuts. As always though the ground staff are excellent in London and Bangkok, check in staff are always friendly, welcoming and good to have a small conversation with. I used their online check in which is vastly improved since 2013 but at check in whilst chatting to staff I was moved to exit row seats due to my height which was very nice of them. On board the seat layout is still welcome as the extra space compared to competitors is felt after a few hours in the air. Even the exit row seats feel spacious in width with the wider fixed armrests. The little extras like menus, hot towels, and amenity kits no longer exist. Not major losses but noticeable. Meal portion sizes seem reduced too but the food quality and taste still seems better than competitors. On board staff are polite and professional, not quite as cheery or conversational as some other airlines but certainly everything you need on board. Muscat airport is starting to feel the weight of increased passenger numbers, I still like this old quiet airport but it felt very full this time and the transfer via bus to and from the terminal building is tiresome. There were problems with processing all the boarding passes for my flight and everyone was issued a new one with a new seat which made for an hour long queue to enter the boarding gate and a bit of a hectic mess on board with people wanting to move. For the price during summer and winter I think Oman Air is very hard to beat on this route. I look forward to using them again next year once the new muscat airport opens.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Bangkok via Muscat
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

Oman Air customer review

(United Kingdom)

I had a mixed opinion of Oman Air. On the first flight to Muscat from London, staff were quite miserable and didn't seem happy to help (unlike budget airlines I've used in Europe, anyway). Dinner was great, but breakfast wasn't great. The layout of the plane was quite good, and entertainment was good. On the returning flight home, staff were friendlier. I don't know if this is a cultural thing, but I just didn't find the staff very helpful or smiley, which is odd, as there is such a huge emphasis on friendliness for airline staff. Perhaps they were just having a bad day, which I understand. For the price of a return flight to Zanzibar from London flying directly to Zanzibar after a quick transfer in Oman, I would travel with Oman Air again. On a superficial note I thought the airline outfit for the staff was beautiful, very smart and the staff looked amazing!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Zanzibar via Muscat
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

Oman Air customer review

(Malaysia)

Extremely pleased with the service, flexible food. I guess because it is not a preferred flight in comparison with Emirates, I got the whole row by the window all by myself. And I like the sitting arrangement of 2-4-2. Nice for couple, wide enough for family. Announcement of breaking fast, hijab cartoon for safety video, all halal food perfect for muslim and flexible for others. And since I am Malaysian, quite happy that they have a "malay" movie section on board.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR-KUL via Muscat
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

Oman Air customer review

(France)

Traveled from Paris CDG to New Delhi and New Delhi to Paris CDG via Muscat. Airline is good in terms of seat comfort, cabin staff service, food, inflight entertainment but Oman Air is not reliable in terms of timing. Flight from Muscat to New Delhi was delayed by 6 hours, even when I kept a margin of 4 hours I missed my connecting flight from New Delhi and again flight from New Delhi to Muscat was delayed by 3 hours on top of its flight from Muscat to Paris CDG was delayed by 1 hour and again I missed my train from Paris. It was my first and last trip with Oman Air
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to New Delhi via Muscat
Date FlownDecember 2014
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no