Oman Air

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 481 reviews
6/10
4 star Skytrax Rating
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5/10

"cabin crew charmless"

(United Kingdom)

This was my 3rd time flying with Oman Air on the London to Muscat route. The return flight over the Christmas period was very expensive so I was even more irritated by the poor service by that I experienced on previous flights. The cabin crew were charmless and absent for most of the flight. No drinks offered before dinner served. No alcoholic drinks were offered with dinner but I was given one when I asked for it. Breakfast was an awful muffin in a cardboard box and no offer of a hot drink. The passenger next to me asked for a coffee. The stewardess said she would come back to him but did not. Earphones were collected 30 minutes before landing, clearly for the convenience of the staff but not for the passengers. I reported a toilet in a disgusting state but nothing was done about it.
AircraftA333
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to MCT
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"could do much better"

(United Kingdom)

Oman Air Business Class from Muscat is a very pleasant experience. The separate check-in area and lounge are excellent, although customer service in the lounge was nowhere near as good as the last time I flew. The seats are still outstanding in business class, but they are starting to look a little tired. The food was not as good as expected (I recently flew Business with Malaysia Airlines and they were considerably better in this department), but staff onboard were excellent and attentive. I had yet another plesant flight with Oman Air. They could do much better in a number of areas, but the last time I suggested this their customer service department were unconcerned about the thoughts I had to offer. The attention to detail for Business Class customers is definitely lacking. I'm still a supporter of Oman Air and hope they can prove my doubts wrong on my next flight. WiFi / internet is a paid service and I think this is unacceptable for business class customers.
AircraftA330-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMuscat to London
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"very disappointed"

(Qatar)

This is by far the worst experience for cuatomer support we experienced. Oman Air changed our flight which we bought as a direct flight to a flight with a stopover so the trip ended up taking 3 times the time planned. We did only got to know about it by getting new e tickets send and no exclusion or anything. We of course tried to complain and cancelled the tickets as we could get tickets with other airlines much cheaper if we was willing to do a stopover. We had planned the trip to arrive at dinner time as that is perfect for the kids now we ended up arriving in the middle of the night without dinner for the kids. Every time we tried to talk to them they just send us on to another person and no one was willing to help. We will never recommend this airline to anyone. We are very disappointed.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDoha to Muscat
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"business class magnificent"

(Australia)

Singapore to Muscat via Kuala Lumpur. Oman Air business class seats are magnificent and if you are on the window you have 2 huge storage spaces (like the top deck of 747's, but bigger) to leave your possessions. The food is great, wines as you would expect and the service was genteel. There is a friendliness here (just like in Oman in general) but it is understated and a little shy, which reflects the way Omani's seem to like to do things. Understated but top quality. I have read some negative reports about cabin crew previously not being around, but I think that is this understated way of doing things being misinterpreted as lack of interest. The TV screen was great. The only slight weakness was the amount of choice of Movies. A few more would be nice. But for me the comfort of the seats, quality of food and drink and the helpfulness of staff outweigh the smaller issue of the movie choices. They also have some amazing deals if you watch their website closely.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSIN to MCT via KUL
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"would like to congratulate ground staff"

(France)

Oman Air, FRA-MCT on WY114, November 4th. Check-in at FRA Terminal 2 was delayed for more than one hour due to break-down of the computer system. Flight should have been operated by 787-8 aircraft but was actually on A330 with an unscheduled stopover in Milan for "operational reasons". Arrival in MCT with only minutes to spare to board onward flight WY815 to BKK which was kept on hold for connecting passengers and their luggage. Arrival at final destination with only 25 mins delay. I would like to congratulate ground staff at MCT airport for their efficiency and their ability to cope with stressed and often rude passengers.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFRA to BKK via MCT
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"crew reasonably efficient and courteous"

(France)

BKK to MCT morning departure with Oman Air. Aircraft not quite full. Multinational crew reasonably efficient and courteous. MCT to FRA on new 787-8: very disappointing experience altogether. Seats narrower than on the A-330 and seat-pitch reduced by 2". Very spacious cabin interior but I didnt' feel any improvement concerning cabin pressure and humidity compared to the "older" airbus. Mood lighting and electronic window shades are only gadgets of no real significance. Cabin crew unpleasant, service rushed with no drink offering with the main meal. Oman Air should pay more attention to cabin crew training as it has always been its weak point.
AircraftA330 / Boeing 787 Dreamliner
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBKK to FRA via MCT
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"never use them again"

(Qatar)

The worst costumer service we have experienced. We booked Oman Air tickets for the entire family direct from Doha to Muscat in August 2015 for trip in Dec 2015. 2 weeks before we are going we receive new etickets without any single comment about any changes. Lucky we checked them, it now turned out that we have stopover in Bahrain on both ways. We paid extra to go with Oman Air to get a direct trip compared to others as we did not want a stop over with two small kids for a short trip like this. We have since tried to contract all Oman Air callcenters and not a single one care or want to try to help. We cannot get our money back, we cannot get a discount for the worse flight and we do not even get a sorry for the inconvenience. We will never use them again or recommend them to anyone else.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDoha to Muscat
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"has more leg room"

(Oman)

I flew Oman Air last January from Kuwait to Muscat and found the aircraft old with no entertainment inside. The aircraft is now new and equipped with inflight entertainment. Seating has more leg room and the food got better. For short flights, they now offer sandwiches which I prefer compared to the mutton and rice or other Indian foods out there. I wish that most of their aircraft has wifi connectivity though I read in the leaflet that they have aircrafts now equipped with wifi. The crew are very friendly and accommodating. If you are flying from Muscat to any part of GCC, watch out for their promotion as it comes very cheap. Instead of flying budget airlines, Oman Air can be much better.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMuscat to Kuwait
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"bit like a budget carrier"

(Qatar)

I flew Oman Air from Doha to Hyderabad via Muscat, returning from Delhi to Doha via Muscat. Ground service in Doha there was chaos at check-in, staff seemed disinterested and standing around without offering any help (advise web check-in). In Muscat crowded boarding gates, staff unable to manage the queues and at times downright rude, Delhi ground service was good. Aircraft were old, reduced leg space especially in Muscat to Doha sector (I'm only 5/8). Any flight beyond an hour can become very uncomfortable. Cabin attendants were not interested in assisting passengers. Basic inflight entertainment system (only audio) or share a screen amongst 3-4 rows. Muscat to Doha sector there was proper Inflight Entertainment system, but they did not provide the headsets. Inflight meal was good but quantity was small (I had pre-ordered seafood meals). Water was provided in small sealed cups, which provided only enough for a few sips and as the plastic cup was too thin, it kept spilling over my clothes. So I had to keep calling the cabin crew for water and finally gave up. Expect only one non-alcoholic/ alcoholic drink. Schedule was good time in all sectors. Experience is a bit like flying a budget carrier with inflight meal options.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDOH to HYD via MCT
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"A330 with lie-flat seats"

(Singapore)

Kuala Lumpur-Singapore (a 60 min flight) on A330 with lie-flat seats, configured 1-2-1. Window seats have a lot of storage space. At Kuala Lumpur you get access to Malaysia Airlines lounge. Upon boarding, cabin was very hot, cooled down only a bit during flight, but not much. Seating seems to be free-for-all within same cabin class. My wife's allocated seat was taken by someone else who already settled in. This resulted in her having to wander about the cabin till she on herself picked another random seat. Welcome drink was water. Snacks (some dry mini cakes) provided but no choice of drinks. Orange juice was offered. Male steward was unfriendly. Other cabin crew did not interact with me or my family. Seat showing signs of age, even though this was supposed to be a new plane. Overhead storage limited as there’s none above middle row seats. When leaving the airplane, there was no “thank you for flying with us” or a smile. On arrival to Singapore the plane was parked off-ramp and passengers bussed to terminal. Business class and economy take same bus.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteKUL to SIN
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no