✅ Trip Verified
| Oman Air is, quite simply, a complete and utter disgrace. The airline treats its guests with complete contempt. Flights from Amman to Muscat and back were cancelled due to the COVID-19 pandemic and they are refusing to refund, instead keeping my money (and that of countless other customers) when planes did not even take off. The airline has adopted a policy of hoping customers will stop pestering them so they can keep their money without providing a service. They refuse to help on the phone (or hang up on you) and direct you to an e-mail address. An automatic reply to all e-mails says you may have to wait 15 days for a reply. If you get a reply, they do not help or address any questions you have asked. It is just a copy and paste response. When you reply again, you get the same automatic message saying to wait 15 days. It is a system which seems like it has been purposely designed to annoy and frustrate. I specifically put several times I did not want a voucher or to keep the ticket open, and requested a full refund as is my legal right. This was repeatedly ignored as they kept offering to keep the ticket open. On one occasion I was told to fill out an online form to process my refund. I did this, and eventually got a reply again offering me to keep the ticket open. They eventually said that as per their terms and conditions, I would be paid 12 months after the tickets were booked. So they want to use people's money as an interest free loan. I asked several times where in the terms and conditions it says this and was repeatedly ignored. The reason for this is it is not in the terms and conditions. I also have no faith they will repay the money after this time. I was really looking forward to visiting Oman but my impression of the country is now permanently damaged because of the airline which represents them.