Oman Air

Not Verified | When we got to check-in the staff were really nice and check-in was open early. The ground crew were really straight forward they didn't mess about. The cabin crew were really friendly. The was really comfy. I was able to get a few hours sleep. Such a great experience.

✅ Trip Verified | My experience with Oman Air on a flight from London to Muscat to Hyderabad was nothing short of a nightmare. From the moment I boarded, it became apparent that this was the worst flight I had ever taken. The trouble began at Hyderabad airport, where they created a major issue over a mere 2 kgs of excess luggage. The flight was a complete failure; my food was subpar, and the boarding process was chaotic. Muscat Airport duty-free prices were exorbitant, making basic food and drinks ridiculously expensive. Onboard, the crew pretended to be helpful, only to later aggressively solicit surveys.

✅ Trip Verified | A pleasant surprise. We booked Oman Air because it seemed the best value for the times and dates we were travelling, but had no nigh expectations. Seating was comfortable for economy class and on-board staff were helpful and friendly. Meals were delicious, although more choice would have been good. Full marks to the producers of the safety video, which gave all the necessary information, while simultaneously showcasing the natural beauty of Oman, thus avoiding boredom. Entertainment offered an excellent choice of movies, including both new releases and classics, although it was short on European films not originally in English. Transit through Muscat airport was painless, with an efficient safety check. Arrival in Bangkok was timely. Our main complaint was that problems in the online check-in system did not allow us to check in early.

✅ Trip Verified | I was given this connecting flight by Turkish Airlines. On the flight I was served by Almohtasem the most personable cabin crew I have met. He was extremely polite, did everything with a smile and kept coming around to ask if we needed anything. He is certainly the brand ambassador of hospitality and good service .

✅ Trip Verified | Good service by cabin crew. A gentle smile face with warm welcome by crew. Clean washroom and good food. Thanks of my safe journey.

Not Verified | We travelled to Muscat from Manila, Philippines last July 21, 2023 via WY 844. Me and my husband have an infant and a 2-year old kid travelling with us. We checked in with a long line but fortunately, have checked with the ground crew that I can fall in line in Business Class lane since I am a Sindbad Silver holder. Everything was smooth until the boarding. They prioritized us boarding the plane because I am a Sindbad Silver member and I have an infant and kid travelling with me. Unfortunately, an hour after the plane take off, we complained already with the flight attendant to adjust the air conditioners temperature since it is hot. They said they will not knowing that there was indeed a problem with the air-conditioning. For the whole flight it was really hot. No one from the crew apologized on the condition and for the passengers, we just have no other choice but to pacify ourselves.

Not Verified | The first leg of our journey was good. The second leg was tough! Not infant friendly, the host forgot to provide the infant seatbelt for take off. With an infant a 7 hour flight in a mid row seat is not easy, at check in they left an adjacent free for some reason but someone sat there. There was no priority services for the infant.

✅ Trip Verified | Two delays for 1 flight, failed take off, canceled flight and reschedule for 24 hours later and arriving with a broken suitcase at the end! The worst of all - no proper communication from anyone - starting from the pilot, cabin crew on board to the baggage claim and ground airlines crew.

✅ Trip Verified | Our overall experience was excellent. Our Apex Suites extremely comfortable and spacious. The food and service outstanfing, especially on the sector delhi to Muscat on our return. However, we sat in seats 15A and B which is the small cabin with only 6 seats. On the outward these seats were fine except by the time they got to us they had no sleep suits available in my size. Sadly the same cannot be said for the return. Although the standard of food and service (once they remembered we were there as we were the only passengers in the cabin) was excellent, because they take food orders from the front cabin first, by the time they got to us there was no amuse buche left, and neither my appetizer or dessert choice which was extremely disappointing. Also no amenity kits were brought round (we may have been forgotten yet again?) We would definitely fly Oman Air again as the experience was excellent but would I choose seats 15A and 15B again - I'm not sure. Also I am very disappointed with the " after service " as I wrote to Oman Air in Muscat to point out the problems experienced in these seats at least 3 weeks ago and they haven't responded. I did expect better from such a good airline.

✅ Trip Verified | The gentleman named Raghed at the check-in desk at London Heathrow is a legend. He is polite, helpful and efficient. Moved the seats on request and even blocked the seats next to us to ensure I can lay down on the over night flight.