Oman Air

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 467 reviews
6/10
4 star Skytrax Rating
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10/10

"the experience was excellent"

(France)

Trip Verified | Our overall experience was excellent. Our Apex Suites extremely comfortable and spacious. The food and service outstanfing, especially on the sector delhi to Muscat on our return. However, we sat in seats 15A and B which is the small cabin with only 6 seats. On the outward these seats were fine except by the time they got to us they had no sleep suits available in my size. Sadly the same cannot be said for the return. Although the standard of food and service (once they remembered we were there as we were the only passengers in the cabin) was excellent, because they take food orders from the front cabin first, by the time they got to us there was no amuse buche left, and neither my appetizer or dessert choice which was extremely disappointing. Also no amenity kits were brought round (we may have been forgotten yet again?) We would definitely fly Oman Air again as the experience was excellent but would I choose seats 15A and 15B again - I'm not sure. Also I am very disappointed with the " after service " as I wrote to Oman Air in Muscat to point out the problems experienced in these seats at least 3 weeks ago and they haven't responded. I did expect better from such a good airline.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteParis to Delhi via Muscat
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"polite, helpful and efficient"

(United Kingdom)

Trip Verified | The gentleman named Raghed at the check-in desk at London Heathrow is a legend. He is polite, helpful and efficient. Moved the seats on request and even blocked the seats next to us to ensure I can lay down on the over night flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Kochi via Muscat
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"very polite and humble"

(Oman)

Trip Verified | I found the crew staff of Economy class are very polite and humble and cooperative. As a whole I am satisfied from the services of Oman Air. On time flight on time arrival.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMuscat to Islamabad
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"ignored my complaint"

(Switzerland)

Trip Verified | Good business class seat for solo traveller and mostly friendly and productive crew on the way. On both legs of my flight, Oman Air forgot my vegetarian meal. While this can happen, the crew blamed me for this. And they did not do the least to provide me some alternative meals on this flight. Also customer service only blamed me and ignored my complaint after that.
AircraftA330 / Boeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteZurich to Manila via Muscat
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"comfy with lots of leg room"

(United Kingdom)

Trip Verified | I was very disappointed. Good things to comment, they were on time, the plane was comfy with lots of leg room and very clean. Bad things, food was awful, only offered a small fish curry or veggie noodles. The dessert and side dish were definitely not something I’d serve to anyone. Salad was apple with carrot. The snack later was=bread with lettuce and chicken. They ran out of apple juice when they were giving out drinks. There was no headphones to watch movies on a 6.25h journey.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhuket to Muscat
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst experience"

(Switzerland)

Trip Verified | Worst experience with an airline. On the departure in Zurich already 90 minutes delay because of deicing. We had a connecting flight from Muscat and were worried to miss this. This was smiled at by the staff. On site then we only managed to catch our flight by running. When checking in online for the return flights, we were offered "premium seats" for the two flights: we spent 100€ because extra leg room and space was suggested. We did this because the outbound flight was quite modest in terms of comfort. Big surprise when boarding: the premium seats are normal economy seats and there were no benefits for the money paid. I have demanded my money back. After 2 weeks l received an email but they hid behind the policies that these tickets were not refundable. Once and never again Oman Air.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteZurich to Muscat
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"The flight was very comfortable"

(Saudi Arabia)

Trip Verified | The flight was very comfortable and we had no issues during check-in from Dammam. The flight was full and the service on board the aircraft was very good and the staff was very friendly. I was surprised at how good the food was on the second leg of the journey from Muscat to Kozhikode. The flight was comfortable but I would recommend they add more leg space. It can get a tad bit uncomfortable.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDammam to Kozhikode via Muscat
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"meant to have extra legroom"

(United Kingdom)

Trip Verified | I had the worst experience on the flight from LHR to GOI, I purchased a premium seat which was meant to have extra legroom which was 30A on the 787 seat map it showed that there was plenty of space. But to my surprise this seat did not have a window and it was before the partition which did not leave much space.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Goa via London
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"such a great experience"

(Australia)

Not Verified | I travelled through Oman Air for the first time. I was not expecting it to be such a great experience. Totally value for money. Feels like they will beat Emirates soon.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Muscat
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"Crew attentive and service oriented"

(India)

Trip Verified | Traveled MCT-COK-MCT (outbound Economy and inbound Business). Had a good flight both ways. Food was okay for this short flight. Crew attentive and service oriented. On time performance. Had a good experience with Oman Air. Clean aircraft and timely performance.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMuscat to Kochi
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes