Norwegian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1024 reviews
6/10
3 star Skytrax Rating
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8/10

Norwegian customer review

(Denmark)

July CPH-FCO-CPH in a B-737. Clean cabin comfortable seats with good leg room for a person of medium height. Cabin crew sufficiently polite and effective - considering the budget flight context - food and drinks are on the expensive side but then again catering was never 'cheap' even the days of complimentary meals! Boarding was slow due to passengers with oversized hand baggage often needing help with stowing it in the overhead compartments! Norwegian should tighten their hand baggage policy. Otherwise: a very favourable first impression of Norwegian!
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Norwegian customer review

(Egypt)

HEL-STO June 3rd. Check in machines were not all working at Helsinki Airport so I had to go into the full process before the screen tells me to go and check in with the nearest agent. The flight departed with a 30 min. delay. The flight was full but the seats were comfortable the interior cabin was nicely decorated - all seats were dark blue leather. No meals you have to purchase everything but still I believe it is the Best Low cost flight I have had.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Norwegian customer review

(Sweden)

CPH-PMI June 2012 with new B737-800. We often fly with Norwegian and have never been disappointed. Nice crew and good information from cockpit during flight. New aircraft's most of them with WiFi. God legroom. Food and drinks onboard is expensive but not more than any other airline. I think Norwegian is the best choice in Europe.
Cabin FlownEconomy Class
Value For Money 12345
yes
4/10

Norwegian customer review

(Turkey)

Antalya-Oslo-Bergen return. The plane interior was good the seats wide enough and the flight personnel kind. But on the 4 hours and 15 minutes flight from Antalya to Oslo even water was not served as a refreshment. You have to pay for all refreshments and food. Secondly ground staff in both Oslo and Bergen were ignorant and unhelpful. They sold me a ticket in which the connection time was only 1 hour from international to domestic. In Oslo airport I had to pick up my baggage after the international flight because of regulations and check in again there was a very long quake in domestic check in and staff did not help at all. Finally a passenger behind me from argued with them and they helped. In Bergen on the return flight they insisted that I check in via the kiosk.
Cabin FlownEconomy Class
Value For Money 12345
no
6/10

Norwegian customer review

(United Kingdom)

London Gatwick to Ålesund return. On the way out had the pleasure of flying on the new Boeing Sky Interior on a 737-800. Massively comfortable seating ample legroom and nice clean seats and seatbacks. Cabin could reproduce sunrise effect with mood lighting and effective and new overhead bins. On the way back also a 737-800 with normal interior quite grotty and ugly cabin but seat comfort and legroom were ample. On both flights a variety of amusing and entertaining short films were shown on the overhead screens. WIFI on both flights was useful but could suffer from extreme slowness. Food and beverages available to buy on board were extraordinarily expensive therefore did not purchase any. I did not use the toilets on either flight so cannot comment. Flight attendants were cold and inattentive.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Norwegian customer review

(Denmark)

CPH-FCO-CPH June 2012. Norwegian is still one of the best low-cost carriers in my experience. Their treatment of passengers is efficient and pleasant. Flights are on schedule and uneventful. One of the positive points I particularly like is the opening of check in at Rome Airport 3 hours before the flight time. The only gripes I have are the lack of control on oversized cabin-baggage and no on-line check in.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Norwegian customer review

(Switzerland)

Copenhagen-Oslo Oslo-Helsinki and Helsinki-Stockholm. Comfortable aircraft and seating (the new 'mood' lights on the new planes are quite impressive). Even more impressive is the excellent free WIFI and very reasonable onboard prices for food and drinks. Even check-in staff were accommodating. I saved a small fortune on the fares and really enjoyed the experience. Now if only other budget carriers offered the same.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Norwegian customer review

(Norway)

BGO-OSL-BGO. Outbound flight on an older 737-800 but plane was clean and staff friendly and smiling. Inbound on a brand new 737-800 with Sky Interior spotless plane. Both flights were short 40-minute flights but departed on time and even arrived a bit early. Seat pitch a bit tight for a 2-meter tall man but more than good enough. Onboard WiFi is good! Automatic check-in machines and self-service bag drop a big plus makes getting to gate a lot easier. Overall very satisfied.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Norwegian customer review

(United Kingdom)

HEL-LGW on B737NG. Check-in perfect flight left on time. Aircraft spotless. Cabin Crew speak perfect English not overly friendly but still sufficient. Food menu is a little basic but sufficient. Expect Norway pricing. All in all an excellent airline that offers free wifi onboard. Hard to believe this airline classes themselves as a "budget airline".
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Norwegian customer review

(United Kingdom)

A surprisingly easy enjoyable and trouble-free return trip from Gatwick to Copenhagen last weekend. The first time we've flown Norwegian for a couple of years and we noticed an improvement. Check-in machines are straightforward assigned seats are a big plus eliminating the scrum to get onboard. More legroom than I remembered as well. Ahead of time pulling back from the gate and early landing in both directions. Booked well in advance so not at all expensive. No complaints.
Cabin FlownEconomy Class
Value For Money 12345
yes