Norwegian

My partner and I have flown Norwegian three times this year - it is a great alternative to the expensive British Airways and the not-so-nice easyJet. The staff are generally very friendly and helpful. The food on board is good and reasonably priced. It can be a bit hit and miss how new the aircraft is, but generally one route will have a newer plane. Norwegian has become our go-to for travel inside Europe - the best part is flying from Gatwick and docking at the closest port in the South terminal of Gatwick. The seats are comfortable enough and there is always in flight entertainment on the drop down screens, plus the free wi-fi means you're able to check emails/social media/google if you're bored, which is fantastic. For a low cost airline it is doing a lot of things right.

The lady at check in made it very clear that we had to collect our checked bags in Oslo and then re-check the bags for security reasons. We thought this was bizarre but listened and went to the baggage area. When our bags didn't come out we were told we just had to go to our flight. When we got to our gate it was closed so we missed our flight. The staff in Oslo were good, they gave us a new flight which was only about 1 hour later. We were told our bags would go to Stockholm as normal. When we got to Stockholm not one single bag was on the belt. We filed a lost bag claim and were told our bags would be on the next Norwegian flight from Oslo which would be 8 am the next morning. We spent a large portion of our morning waiting for bags. We finally got a phone call around 9:30 pm saying our bags had been found and will be sent to our room from 10-2 pm the next day. We are only here for two full days, so by the time we get our bags we will be leaving.

I was very pleased with Norwegian on New York to Lisbon flight. If your looking for a cheap airline to travel to Europe, Norwegian is the right one. The cabin is very clean, the seats are very comfortable and staff very friendly. The only cons are that you have to pay for the food and the 50 lbs luggage.

Loved Norwegian on my flight Oslo to London. It exceeded my expectations for the price. Comfortable seats, free wifi and lovely staff.

Almost missed the Norwegian flight to Stockholm, the initial Airport screen showed a delay of 20 minutes. Flight was then brought back to original time with no Airport announcement, next we see on the screen is "gate closed". Luckily we got there before people had finished boarding. Cabin during flight was like a greenhouse and several people complained about the temperature. Return flight was less problematic except for the cabin temperature. The blaring music in the cabin prior to take off is unnecessary.

Use Norwegian as a last resort when flying from NYC to Europe via Stockholm. Stockholm Airport is small and cozy with long lines and overcrowded waiting rooms. Norwegian is a no-frills airline with charges for blankets, upselling on seat displays. Otherwise the Norwegian aircraft fleet is modern with adequate legroom and on-time flights.

Flight was very enjoyable. Seats were comfy, in-flight entertainment was free and very good, food was acceptable and better than you'll find on most airlines. The plane was not particularly clean but it was definitely new and the 787 was a very quiet plane to fly on, and the windows were particularly big. Our fair was ridiculously cheap, too, which is just the icing on the cake. Definitely recommend.

All in all not a bad flight in premium. Good seat, good IFE. The food was awful - I don't mind everything coming in a paper box but I believe they can do better - or allow premium customers to get what they want from the (way better) snack menu. Also I think given that having paid an extra 500 or so per seat, the wine should be unlimited - after 3 small drinks, you have to pay. Loved the lounge in Oslo.

Quick and easy check in - liked that you could use your smart phone rather than printing a boarding pass. Flights in and out left on time. Friendly staff and reasonable prices for on board drinks and snacks. Best bit - Free wi-fi on all flights. Brilliant.

We arrived at the Ft Lauderdale airport an hour before the flight and were told we could only get on the plane if we left our luggage behind. We were a family of four. My daughter used a wheelchair and we had her racing wheelchair. We were stunned. There was plenty of time to make it through security. We always gate check both wheelchairs. There wasn't a line at security. I asked if our luggage could be put on the next plane and they said "We don't do that." The people at the ticket counter were extremely defensive and rude from the time we arrived. We called Norwegian right away and were told that for over $400.00 we could get on the next flight three days later. We didn't feel we should be charged at all as the plane was still at the gate and they weren't letting us on. When the supervisor finally met with us she told us that we were five minutes late, and they couldn't "load things like that." She pointed at the wheelchair. We called Norwegian again only to find out that since the plane had left the gate we'd be charged $3,400 for the next flight. Never was it explained to us that if we didn't pay the $400.00 the price would go up after the plane left the gate. It was an awful beginning to our family vacation.