Norwegian

Barcelona to Los Angeles via Stockholm and Norwegian offers excellent value for the money. The aircraft was very clean and appeared new. The cabin crew all spoke excellent English and the accommodation was great. We have flown this airline for a couple of years now visiting family in Europe, and the service has been great. Keep in mind inside Europe this airline like most others, and does not offer business class but for international travel it does.

I was unfortunate enough to travel back with my husband and toddler on Norwegian from Budapest at the beginning of August. What a farce! We sat in the Budapest departures lounge for 4 hours whilst 'flight delayed' was displayed. Finally 'proceed to gate' was displayed - hooray we thought, only to go the gate and find that the flight was in fact delayed for another five hours. Why did they call everyone to the gate? After much jostling at the boarding counter we were given €15 vouchers for each of us and a pass to leave the gate area, where there is little by way of facility. We went back to the departure lounge and ate, bought some nappies for our baby (not covered by the €15) and decided to return to the gate for the rest of our wait, knowing that there was at least a bar and some couches where we could try to get our toddler to sleep. When we and a large number of other passengers got through, however, we found that everything was closed. We naturally thought let's return to the departure lounge, but no-one at the desk was able to organise for us to return. Some passengers had left their belongings with friends. To help, Norwegian then issued another €15 for us to spend at the closed bar and shops. The staff on duty had clearly not dealt with such an incident and did at least bring in pizzas and water for hungry passengers, one man even managed to get some milk for our toddler. Eventually the plane arrived, but although the airline had by now had 11 hours to work out that transit buses were required to run passengers to the plane, they had only organised one, so more delay. Once boarded, the plane was overbooked, thankfully some passengers had paid a large amount of money to travel with BA earlier on and therefore there were a couple of empty seats, however, it took their friends to point this out to the air stewardesses. Once the online baggage that could not be fitted into the overhead lockers, despite the fact that it was of the correct size, was taken down to the hold by the passengers, we finally took off. But Norweigian were still not finished, they then made an announcement that passengers could purchase drinks and food from the trolley. A passenger remarked to one of the stewardesses that this was not the way things worked after leaving passengers at the airport for 11 hours at least a complimentary drink was in order, but all she did was snigger behind his back. When we returned I asked the airline to reimburse us for our extra expenses mainly costs related to our toddler, to a paltry sum of c€50. They replied a couple of days ago saying that they would but wanted receipts. Needless to say these are no longer with me having been thrown away after 6 weeks when I thought I really wouldn't hear anything. Norwegian Air are of course unwilling to compensate without them. Well all that can be said on a final note is never again.

I was one of the displaced passengers on canceled Norwegian flight 7095. We were supposed to fly from Barcelona to London to LAX. They canceled the flight in London, left us for dead and couldn't get us out for three days. I had no choice but to find a United Airlines flight out of Heathrow which was crazy expensive, in order to get home. Norwegian has a month later not refunded any money, in fact they've actually charged me for something. Norwegian provided no hotel or guidance of any kind. In an effort to save a few hundred dollars by flying with them this airline has cost me a lot of money. I rarely write reviews, but I hope to save someone the mental anguish I've experienced.

I spent 24 hours at Gatwick airport after my 6pm flight was delayed until 5pm the following day. There are no Norwegian employees at the airport and their agents treated us with disdain bordering on contempt. We boarded a borrowed airplane at 1.45 am only to be turfed off 2 hours later because there was no food or drink available for the journey. After being allocated hotel rooms around 4.30am we were informed (by text messages) that the flight would leave at 11am and we would therefore have to check in at 10am. Another text changed that to a 3.00pm flight, stating that check-in would close at 1.30pm. However this was trumped by a 05.29am text confirming that the flight would indeed leave at 3pm but that we should check in by 10am. After 3 hours sleep I managed to shower and have breakfast by 9.30 which gave me 30 mins to get to check in. We finally took off at around 5pm. The return flight was reasonably pleasant but was also delayed - by about 3 hours this time.

First trip on the Boeing 787 and with not up to my expectations. The aircraft was tired inside. The seat is okay for economy but I have flown better. I did not opt for any meal choice as I decided to sample the onboard ordering system which works well. However the choice of food was very limited. All the crew were from Thailand and seemed overworked and not motivated and did smile much. The entertainment system is basic, the choice of music is good with a range to satisfy most tastes but the movie choice is very limited. The wifi wasn't available on my flight. To summarise you do get what you pay for. My ticket one way from Oslo-Bangkok cost £210.

We arrived at LAX (4 adults), and headed for the shared lounge for Premium reservations. The atmosphere was relaxed and classy, the food was excellent. We boarded the plane and were immediately greeted by cabin staff offering refreshments. The seats did not incline flat, but far enough to send me to sleep. The seat foot rest for my wife and I did not work on both legs of the flight and there was no WiFi once we took off. The entertainment screen was relatively easy to negotiate with plenty to keep you occupied. The food was tasty as airline food goes. The spacing between the seats was good but someone trying to exit a non aisle seat when the person in front has their seat reclined was a challenge. The return flight was delayed about an hour but the pilot made up the time but at LAX they did not have a Gate available, so we sat in the plane for about 40 minutes. Premium tickets were cheaper on Norwegian than Virgin Atlantic Premium Economy and Gatwick is my preferred Airport in London. Two of our group of 4 returned to LAX a few days ahead of my wife and I and their flight was delayed about 3 hours or more. The shared lounge at Gatwick is not very good, not enough staff to clear up the tables and the choice of food was not as goos as at the LAX lounge. Norwegian needs to improve their on time record.

I had to make an unexpected quick trip to Alicante for a meeting, and Norwegian came to the rescue. Very impressed with the unexpected assistance when retrieving my boarding pass at the self service. However, this was somewhat marred by the boarding process at the gate; the boarding was split into the row numbers and it was a left and right direction which determined front or rear boarding of the aircraft. This ultimately led to classic human behaviour of pushing and shoving as people rushed to find out which direction they had to head for. Once boarded there was a bit of chaos with the hand baggage - I thought it was one piece per customer; I think Norwegian should adopt a strict policy here. Cabin crew were very professional during the flight; especially as we encountered severe turbulence over France so cabin service was suspended - they certainly assisted with my near hot tea incident! Landing was almost fine, but came in a little too fast which was a little uncomfortable. It was a shame I couldn't use them on my return the following day.

Amazing flight with Norwegian from Birmingham to Malaga and smooth from start to finish. Check in quick and they even took our hand luggage, so we didn't have to carry that around the airport. Can't praise then enough. Hadn't heard of them before as its been 4 years since I last went away, but will use them again.

My flight was delayed by eight 8 hours with no explanation and no apology. I received four text message notifications, one of which gave some confusing and inaccurate information. I received no emails. The person I spoke to on the phone was unhelpful and could not book me onto an alternative flight, and no information about my rights. At the airport, we were told at check in that there would be no food onboard the flight (this turned out to be incorrect). I was issued with $21 meal voucher, but the only place to spend it was at a low quality Dunkin’ Doughnuts outlet. A queue of 35-40 people made even that impossible. There was nothing open beyond security. The flight was operated by an airline called HiFly, there was at least some food, though of low quality, with even coffee not hot. At no point during my experience did anyone apologise for the delay. Finally, while submitting a compensation claim, the website timed out, meaning I had to begin the process again.

I booked this Norwegian flight based on the amazingly low price, $458 (we paid up a little for the meal and checked bag). As soon as we booked I read all the horrible reviews and was very worried, but my concerns were unfounded - it was the best flight I have ever been on! The flight was delayed 15 minutes, yet arrived 1/2 hour early. The Boeing 787 is a great plane - comfy seats, plenty of leg room, huge windows, high ceiling - you could stand up at your seat with plenty of headroom. The meals (there were 2) were more than adequate. In our traveling party we had one gluten free meal, and one dairy free meal, in addition to 2 regular meals, all were good. I had read the reviews about water not being served - this was not an issue, we got water with each meal, and anytime we asked for it. The crew was friendly. I was surprised that they were all from Thailand and not Norway, but they provided good and friendly service. We sat in the second to last row, where there is quite a bit more room to the side of the window seat. I was hesitant to book the very last row for our travel companions, because I was afraid the seats would not recline. I called Norwegian to ask about this, and they weren't sure if this seats reclined. Those seats do also recline, so I would not hesitate to sit there in the future. I love having the extra room on the side of the seat. The bigger windows are a plus. Great lumbar support in the seats, truly a delight to fly on this flight. In the future when flying to Europe, I think we will take this quick 9hr flight to Oslo, then catch a cheap flight (Ryanair, Flybe, EasyJet, etc.) to our final destination - those flights are dirt cheap. I really don't understand all the bad Norwegian reviews - it is so not the experience we had. I give Norwegian a huge thumbs up!