LGW-ARN return at the time of the pre Christmas disruption. Had booked non flexi tickets some time before for a reasonable price against SAS and full service alternatives - many offering poor connections. I am not used to budget airlines and as we were a family of 4 (2 small boys) I thought they worked out quite costly so I just paid to check a single case. Check in easy and quick. Outbound was delayed a little over an hour - no information volunteered within the airport I had to ask. Equipment was a 737-300 clean and quite nicely designed cabin. Food on board as others commented was expensive bordering on the extortionate and service seemed to take forever - mostly due to the time taken to process payments. I was overcharged for my order but this was rectified when I realised. Return flight was the first successful departure on the route in 3 days the airline had posted basic information on their web site but enough to convince us to make the 320kmtrip to the airport. Severe delays made us very late but check in staff understanding and helpful. In the event though we were only informed of a delay of about 2 hours after the check in had closed - this was attributed to problems at the London end so quite credible (again though information flow pre-boarding was poor). Overall - reasonable service for the money.