Norwegian

LGW-ARN return at the time of the pre Christmas disruption. Had booked non flexi tickets some time before for a reasonable price against SAS and full service alternatives - many offering poor connections. I am not used to budget airlines and as we were a family of 4 (2 small boys) I thought they worked out quite costly so I just paid to check a single case. Check in easy and quick. Outbound was delayed a little over an hour - no information volunteered within the airport I had to ask. Equipment was a 737-300 clean and quite nicely designed cabin. Food on board as others commented was expensive bordering on the extortionate and service seemed to take forever - mostly due to the time taken to process payments. I was overcharged for my order but this was rectified when I realised. Return flight was the first successful departure on the route in 3 days the airline had posted basic information on their web site but enough to convince us to make the 320kmtrip to the airport. Severe delays made us very late but check in staff understanding and helpful. In the event though we were only informed of a delay of about 2 hours after the check in had closed - this was attributed to problems at the London end so quite credible (again though information flow pre-boarding was poor). Overall - reasonable service for the money.

CPH-FCO-CPH. Norwegian is one of the better no-frills carriers. Their web-site is easy to use and prices are reasonable for add-on extras - seat reservation checked luggage etc. Purchases onboard are very expensive however so you would be wise to buy any food beforehand. Our flights were on time the passengers dealt with in an orderly fashion and the aircraft very modern 737-800 series - clean inside and out. The cabin crew were friendly and professional. The only drawback is not being able to check-in on-line.

Oslo - Copenhagen and that takes an hour and a half. Our flight was delayed 2 hours and the gate was changed 5+ times. The only reason we knew about the gate change was because they sent texts to my boyfriend's phone; there was nothing on the tv screens to tell us about any changes. We couldn't find a service desk anywhere and when I did find a woman who worked for Norwegian she ignored me. Since there were no Norwegian service desks inside the airport security area I couldn't go outside the security area to see what was going on at the Norwegian desk. Check in at both airports was a hassle because staff were unfriendly and the check in Oslo was very confusing.

London Gatwick - Trondheim. Completely ridiculous check-in system. You can't check-in online but at the airport you have to do it in a self-service machine. You then attach your luggage label to your bag. Then you stand in line for an hour to drop your bag off. What is the point? Stockholm - LGW no online check-in. Self-service check-in didn't work. But there were three people on the desks and the whole process was extremely quick and easy. B737-300 was extremely cramped even though the flight wasn't full. Sort out the check-in at Gatwick and I will happily fly Norwegian again. Good destinations and good prices.

CPH-ORY B737-800. Comfortable leather seats with decent legroom. I paid for seat pre-selection - glad about it as flight almost full. Check-in hassle-free using the self-service machines. Food and drinks for purchase - a bit pricey. Informative cockpit crew very friendly and smiling stewardesses. I usually prefer Norwegian for the crew friendliness and the arrival in Orly - a much more convenient airport than CDG.

OSL-DUS. For low-cost flights it is not appropriate to complain too much about the general services. It was ok on my flight. But the point is how Norwegian handles luggage in particular special luggage like in my case a bike. It already starts complicated when registering it at the call center in Oslo. Although they announce strict rules I was ensured to be allowed to use my producer-made soft bag for my folding bike. At the airport in Oslo you are told to go to the "special luggage" counter where a staff member wraps the bag with the bike in another plastic bag but not in a very careful way! Remembering the extra fee of €42 for the bike I was surprised to find it between all suitcases at the baggage claim in Düsseldorf and afterwards strongly damaged (deformed front wheel and chain ring). I couldn't find any Norwegian staff either in the baggage claim area or in the arrival terminal to report the damage. Trying to solve the insurance case on the phone again with Oslo didn't bring any solution about fair dealing either.

London - Oslo - London B737-800. Leather seats and designed so that leg room is much better than "old" seats. Check in OK but I still miss online check in. Buy onboard service a bit pricy in my opinion. Crew friendly both ways. Paid about 80£ for a return ticket which is very cheap. Airport express train in Oslo is very nice - but pricey.

CPH-DUB and I would have no hesitation using them again. Flight on an older 737-300 but with new slimline leather seats fitted. Leg room adequate if not generous. Onboard service was slightly slow moving but with a decent variety of items to buy which seemed reasonably price and of good enough quality. Cabin crew were a little thin on smiles but frankly the same can be said of SAS. In fact flying with Norwegian is little different than flying economy shorthaul on SAS - and the price can sometimes be cheaper.

Nothing. I had a flight from Stockholm to Copenhagen right on the edge of the initial airspace closure. No information from Norwegian. Once traffic is disrupted passengers are basically left to their own devices. Norwegian is certainly not going to do anything to inform them or help them.

We have been stuck in Oslo for five days and they have not offered any kind of assistance. We asked for food tokens or a drink we were told no and then received the most feeble sorry I have ever heard. Every airline is supposed to present a document to you showing you your rights which was not carried out by staff. As soon as we complained in any way we were met with a blank expression and a repetitive "no" to all our questions. I cannot describe how awful our treatment has been by this low cost airline.