Norwegian

I flew JFK to Copenhagen on Dreamliner in March 2014 and it was great. My wife therefore booked a RT CPH-JFK in May 2014. Terrible. First off they switched the Dreamliner aircraft for some antiquated charter aircraft from "Euro Atlantic Airways." The plane looked like a heap of junk. On the outbound flight there was no sound for movies at her seat or the seats next to hers and on the way back no entertainment system at all. They shrugged at her and gave her a standard meat meal when asked for the vegetarian meal she had ordered in advance and paid 42 dollars for each way (42x2). No pillows no blankets. Why would Norwegian Airlines want to throw its reputation away like this?

We booked Norwegian back in February to fly from LAX to Nice via Copenhagen on May 15 returning June 7. One reason we chose the carrier was for the Dreamliner service on the 10 hour flight to Europe and we decided after adding on all the extra charges to take the plunge and go for the Premium seats. I can't really say how bad 'Norwegian Air' was as we never flew them except for the leg from Copenhagen to Nice. Instead of the Dreamliner we ended up on a Portuguese charter 777 run by Euro Atlantic Airways. We got nothing the antiquated system on this plane didn't work. When was the last time you had an ashtray in your armrest? The food was inedible - even for airline food. The crew were on the verge of hostile and the seats were worn and uncomfortable. You couldn't even get a pillow! On our return flight we had the same experience (except the crew were a bit friendlier). I would never recommend this carrier.

Norwegian Oakland - Stockholm with Premium Class on June 14th Dreamliner Boeing 787. Smooth check in at Oakland airport using faster lane comfortable seats and friendly Thai crew. Left and arrived on schedule. Service was fine and food equivalent to Premium Economy. Two meals included was average I bought snacks later since I was still hungry. Only one wine or beer beverage included (except for small cognac with coffee) otherwise alcoholic drinks are extra for remainder of flight. Entertainment system just OK only around 10 recent movies most options are re-runs. Still a decent value considering the non-stop flight and that Business Class on other airlines costs around $1000 more.

Norwegian from Stockholm Arlanda to Oakland on June 28th with Premium Class. Arlanda check-in for Norwegian Airlines was disorganized and overcrowded. There was no Premium check-in line at Stockholm airport as there was at Oakland airport. Baggage self check-in was not available for passengers traveling to the U.S but this was not clearly displayed so I wasted 30 minutes waiting in line for self-check only to have to stand in the much longer line with ground crew afterwards. Dreamliner Boeing 787 is a comfortable quiet and well-designed aircraft and hopefully they can master the technical issues that seem to come up more often than on other Boeing aircraft. Friendly Thai crew food was good but only one wine or beer beverage (except for small cognac with coffee) any cocktails and snacks after were extra (had some issues with sliding the credit card for payment). Entertainment just OK with only a few new movies and mostly re-runs. I would not expect Business Class perks but overall a good value given the non-stop flight and Premium Class costing around $1000 less than competing airlines' Business Class.

Lisbon to Oslo 25 June flight number DY1787. It was below expected even for a low cost. Flight was delayed more than an hour. We ordered drinks which they took more than half an hour to be delivered. Then we ordered a second time and the flight hostess indicated that we should go to the front and order there because she was too busy to help us. I mean its not free. We are paying customers and even for a low cost we deserve a little service.

I flew Norwegian flight 7002 from JFK to Oslo on June 22 in premium class and found it to be an excellent value. My ticket was similar in price to a coach seat on any other airline and yet it was much roomier and more comfortable so that I was able to get several hours of sleep on the flight. I also found the flight attendants to be very helpful and attentive.

So many problems with this airline pretending to have a long-haul service. They are constantly using older "leased" aircraft even though they advertised the Boeing Dreamliner experience. When they do actually use the Dreamliner any minor technical issue creates massive delays over several hours and a domino effect for days. Example flt 7002 on 19 Jun delayed until past midnight due to late incoming aircraft! This happens every 2 weeks it seems as I am a busy traveller to Europe. The website constantly has credit card problems even though on other airline sites my card works fine. Last but not least a very confusing baggage policy. Most airlines to Europe offer at least 1 checked bag but Norwegian's "lower" fares do not make up for all these extra fees and complications. Norwegian please do yourself a favor and do not play the long haul game. I will never recommend this long haul service to anyone.

DY7011 on 23 June scheduled departure 17.45 from Copenhagen going to New York JFK although it actually left at 18.10. Why would Norwegian Airlines throw away their great reputation (we've flown with them dozens of times and always enjoyed the experience) by the appalling service to NY from Copenhagen. I didn't notice that the flight was not operated by Norwegian but instead by a cheap charter company based in Portugal. I wonder how many people look at this sort of detail when they are booking a flight on an airline company website. Unless it is pointed out clearly you assume if you are booking on Norwegian you will be flying to NY on a Dreamliner operated by Norwegian with all their promises of clean aircraft tasty food free WiFi etc. None of this is the case. The cost of the flight is not cheaper if it is a nightmare journey. Be advised. Check before booking.

LGW to DBV and return. My first experience of Norwegian. It was a good experience. The outward flight was delayed by over 30 mins due to the late arrival of one of the cabin crew. Return flight left early and landed early. Boarding for both flights was quick and efficient. I paid extra for front seats with extra leg room and felt it worth the additional cost. The overall cost was however still lower than other budget airlines. The seating was on a par with the best of rival budget airlines. Overall Norwegian appear to have a good product; aircraft that are relatively modern and comfortable and efficient staff. If they can maintain this quality I will use them again in preference to other airlines.

Traveled with them because they have direct connection LAX-CPH. Staff were friendly but they served the worst food I have had. There was no inflight entertainment. Next time I think I'd rather spend 4-5 more hours and at least get something for my money they weren't exactly cheap when all the extra charges were added up.