Norwegian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1325 reviews
5/10
3 star Skytrax Rating
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9/10

Norwegian customer review

(United Kingdom)

DY7095/6 LGW-LAX-LGW November 2014 very nice flight on the Dreamliner. Took off and arrived early on both flights. The Crew were friendly and the onboard entertainment was good enough. Had heard horror stories about both the Dreamliner and Norwegian but I had a great flight both ways and would fly with them again to the States. It does take them around 3 hours before they serve food to passengers who haven't paid for a hot meal. All in all value for money.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Norwegian customer review

(Denmark)

CPH-RAK-CPH on time and overall comfy product. Really enjoy the WIFI option and the overhead mute / subtitled entertainment. Never had an issue with this - in my opinion the best airline product in Northern Europe.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Norwegian customer review

(United Kingdom)

Norwegian are on to a good thing with their new Dreamliner long haul low cost route to Los Angeles from Gatwick. Plane cabin staff and entertainment are all great! The only things that spoilt it were the window "tint" system (as opposed to the old blinds) is meant to allow Dreamliner passengers the freedom to adjust them to how they want yet the cabin crew must have overridden the system and we had the blinds on dim for all of our day flight?!? I would have preferred them not to do this please. Also the prepaid meals could be a little more generous as the quality was good. I would fly them again if they listen to these minor things.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Norwegian customer review

(United States)

My trip to Europe in October with Norwegian was the worst I have ever encountered. I understand the cost saving and it is cheaper than many other airlines but doesn't mean that it is ok to ignore customers that didn't order food/drink from the menu. My flights were about ten hours long and if I hadn't got up and walked back to the galley for water I would be thirsty the whole time. Since I am picky with food I didn't order a meal but I would never thought that it meant I will be ignored. A smile and an offer with a cup of water won't cost you much and I think that service is the least you could provide. Unless this attitude towards service changes I wouldn't go back with Norwegian no matter how cheap the ticket are.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Norwegian customer review

(Denmark)

CPH-OSL-OAK. On the way back our flight was delayed. We were told by the ground crew that they were waiting for a fax from Oslo for an authorization to fly. After waiting around 1 hour at the boarding gate the flight was cancelled and moved to the next morning at 7AM. We were given accommodation and dinner at nearby hotels. At sometime around 5AM was called and told me that there is further delay to the schedule and it will now be in the afternoon. So all in all the delay is over 20 hours. On the flight the pilot said that the plane had undergone maintenance and the sign off was forgotten thus they were not authorized to fly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Norwegian customer review

(United Kingdom)

I took a return flight to Ft Lauderdale returning Saturday 1st November. After reading some negative reviews I was anxious at taking this flight but I was very pleasantly surprised. The flight was on time both ways the new Dreamliner was amazing the entertainment very good. The only negatives were the sandwiches that came with the food package as they were inedible and one or two of the flight attendants may wish to review their career choice. I would most definitely use Norwegian again and would not hesitate to recommend them to friends and family.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Norwegian customer review

(United States)

We traveled from Oakland California to Amsterdam September 26 2014 and back October 15 2014 on Norwegian. My wife had an accident during our stay in Holland and could not walk. The help and service we got from the airline was incredible. They were there to help my wife and organized wheelchair service. The flight attendants were friendly and courteous. All in all a great experience and we will fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Norwegian customer review

(United Kingdom)

Return flight - 20/10/14 FLL - Gatwick check in T3 security a breeze officers pleasant and friendly. Two places to eat pizza place which was closed at 7.30 pm and a bar selling sandwiches and drinks etc stocked up on drinks here very pricey. Tiny duty free stall. Boarding on time. Staff very polite friendly and helpful. Flight deck dimmed once in the air had a little nap then food same as flight going out. Had a good sleep cabin temperature not too cold. Woken for breakfast box (pre paid) turkey sandwich oat bar juice and coffee or tea very nice. Flight landed on time at Gatwick. All in all loved my Dreamliner experience with Norwegian and would have no hesitation booking with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Norwegian customer review

(United States)

Awful customer service. Was supposed to leave from JFK to Copenhagen tonight at 11.30 pm. Got an email this morning at 8am that flight changed to leave at 4.45 am instead. Ridiculous! Tried to cancel our flight wouldn't let us. Best they did was get us out for tomorrow. What should be a 7 hour direct flight has turned into a 12 hour trip with a three hour layover in Oslo. I did not sign up and pay for that at all but worst is that the customer service was appalling.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Norwegian customer review

(United States)

Flew from JFK to CPH on Oct 19 and returned 2wks later on Norwegian. Price good (just under $700 which included food and reserved seat ). Read reviews after booking and found some very bad reviews from unhappy travellers so I kept my fingers crossed and hoped for the best and happily it good. New planes and state of the art entertainment system and very nice lighting. I will fly with Norwegian anytime.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes