Norwegian

✅ Trip Verified | Our flight being significantly delayed due to "weather reasons" while other airlines come and go to and from the same airports with no delays. I would seek out any other airline over them.

Not Verified | Ble skuffet med alt fra nettside og ansatte på flyplass osv. ville kjøpe cabinbagasje og prøvde å gjøre det både på nettet og via appen uten hell. Måtte betale mye ekstra på flyplssen for en liten bagasje som ikke veide mere enn 7 kg - Was disappointed with everything from website and airport staff etc. wanted to buy cabin luggage and tried to do it both online and via the app with no luck. Had to pay a lot extra at the airport for a small piece of luggage that weighed no more than 7 kg.

✅ Trip Verified | Apparently Norwegian airlines requires passengers to know their luggage options at the time of the ticket purchase. I purchased a light fare and as I learned later it didn't include any luggage. I contacted Norwegian 24 hours before the flight and requested to change my ticket to include one carry on. They told me it was not possible to do the change over the phone but I could do it at the check in counter of the airport. When I came to the counter, the employees refused to change the ticket to include the carry on even though I explained that I won't be able to make it to a connecting international flight if I have to exit and pick up my checked bag. I tried booking a new ticket with the luggage on my phone but it showed as available but they said I could only do at the ticket office. The ticket office refused to do it. I was tossed back and forth between the check in counter and ticket office and every employee only pointed to my mistake at booking and refused to help. As a result I missed a connecting flight. If the customer service explained to me that this procedure would not be possible, I would just buy a new ticket with carry on luggage for $150 instead of spending $650 for a new international flight

✅ Trip Verified | Customer service does not respond. The aircraft are untidy and the seats are partly worn. If you're expecting a monetary refund, there's no point in waiting. I do not recommend!

✅ Trip Verified | Extremely hard, uncomfortable seats, prepaid meal didn't include water, paid priority boarding that never took place, so slow WiFi that was practically unusable, crew OK, but not really friendly. Return flight departure was delayed 50 minutes, but no info about the gate until half an hour before boarding. Underwhelming experience. I would be willing to give them the benefit of the doubt, but the seats were so uncomfortable, that I believe this is the last time on board one of their planes, given the fact, that their tickets are not low cost at all.

✅ Trip Verified | We booked a transit flight to Rhodes, we had a small window to change flights in Sweden. There was a problem with the aeroplane and we were off loaded in Alicante because of an electrical fault. However after a short while the fault was fixed, and asked to return to the plane. This now made it that we would miss our connection, but the aircraft staff came and asked us when our connection flight was due to leave. They then returned and informed us that our flight was on the next gate to where we where going to dock. They moved my husband and myself just prior to landing to 2 free seats at the front so that we would be able to leave the plane first. When the cabin door opened they called our names and told us how to get to the gate, we ran as fast as we could to the gate, and they where waiting for us, because they had been informed that we where on our way. Also we had booked in luggage and this was also transferred onto our flight to Rhodes. I cannot praise the service we received enough, as I consider the service we received was far above what anyone could express. Most excellent.

✅ Trip Verified | A perfect flight; check-in was smooth, no waiting at the airport, boarding on time and arrival ahead of schedule. Food onboard was not brilliant but acceptable. Crew friendly and efficient. Wifi acceptable and seat comfort ok. A very good budget airline.

✅ Trip Verified | The flight took off on schedule and landed ahead. The cabin is clean, delicate and seats are pretty good. For a budget airline, it is really much better than competitors we have tried. Service is acceptable but not brilliant. Crew is smiling and efficient. I like the pricing model Norwegian uses; you by the basic fare and add optionals as required. Much like buying a car. We are pleased with Norwegian and will continue using their services. The only reason I don't give full score is the somewhat chaotic check in but I suspect that is an airport issue beyond the control of Norwegian.

✅ Trip Verified | I'm travelling with 2 instruments and bought 2 carry on bags and priority boarding. The 2 instruments together take less space then 2 carry on suitcases and fit within the size allowance. They decided to take away our instruments to check in with other non fragile things like trolleys. No priority boarding and very bad service. Avoiding Norwegian air from now on. Walking on board I see plenty of space.

✅ Trip Verified | My son flew today as an unaccompanied minor with Norwegian from Copenhagen to Dublin. It was his first time to do it and it went amazingly well. From our first encounter with Pernille at the check in desk I knew he was in safe hands. She was very kind, efficient and a great representative for the airline. 10/10 for a brilliant service. Thank you.