Norwegian

✅ Trip Verified | Worst airline when it comes to allow hand luggage. The flight is empty but the lady at gate was completely inflexible on taking one piece of cabin luggage on board. I will never fly with a company that does not care a bit about customer comfort and satisfaction even when suggesting to pay for the cabin luggage.

✅ Trip Verified | I booked a flight on April 2020 from Chicago, USA-London, Gatwick, UK by Norwegian Airlines. However, due to covid my flight was cancelled and I received 10387 cash points from Norwegian Airlines as a refund for my expenses. I am planning to book a similar flight from LAX to London this year, but I noticed that Norwegian stopped operating from USA in 2021. I have contacted Norwegian Airlines customer service to help me use the cash points in another of their partner airlines or refund me the money in the original payment method, but they are refusing to do either. Instead, they are giving me a deadline to use their cash points, which is completely unethical. I booked my ticket from USA with the intention to travel from USA. Since Norwegian Airlines stopped operating from USA, how can I use the cashpoints with Norwegian Airlines? I am a US permanent resident and I am not seeing any way how I can spend the cash points in Europe. If I cannot spend my cash points with Norwegian, I think it is the responsibility of Norwegian to either completely refund my payment or let me use the cash points with your partner airlines for the same booking. At first they cancel the flight and they are trying to trap me by putting a deadline on my cash points. Stay away if you can.

Not Verified | Not Verified | On the outward journey we were delayed an hour and a half because, as they described it “a passenger could not get off the plane”. This turned out to be a very disabled person that they had not organised the proper help for. But they tried to blame it all on him. The poor guy was stuck on there for 90 minutes. On the way back we’re also delayed. This time no explanation why. No announcements. Just a clock ticking on and on. If you’d like a plane that leaves on time try someone else.

✅ Trip Verified | Chaotic airline. Don’t bother reserving and paying per seat, will be changed 2hrs from departure to accommodate someone else. Rudest reply ever by staff personnel.

✅ Trip Verified | An Abysmal Experience: Norwegian Airline's Complete Failure, A Stain on Norway's Reputation. I pen this review as a disappointed customer and a warning siren to those considering Norwegian Airlines for their travel needs. My recent encounter with the airline was an absolute travesty that discredits the company and taints the name of a beautiful country like Norway. Let me start with the calamity in Copenhagen. We had reserved and paid for specific seats in row 2, considering the unique needs of my wheelchair-bound daughter and her helper. In a display of blatant greed and negligence, Norwegian had also sold these seats to someone else. This threw us into a maelstrom of confusion and inconvenience, forcing my daughter into an unsuitable seating arrangement far from her helper. While the ground staff eventually rectified this, it was only after an inordinate waste of our time and emotional energy. If you think that was a one-time failure, think again. On our return, we encountered a check-in agent who embodied incompetence, ignorance, and bigotry. The agent not only refused to honor our paid seat reservations and our paid seat reservations but accused us of being illiterate. Her behaviour was appalling, and she directed us to another counter in a transparent scheme to extract more money from us. A family member who had already paid for her luggage was treated even more poorly. She was told to pay again, showcasing an audacious level of corruption. Fellow passengers and even a colleague of this lamentable agent flagged her behaviour as inappropriate. Yet she persisted in her harassment, completely unaccountable for her actions. The absence of name badges among the ground staff raises a critical question: Is anonymity a tactic to escape the responsibility for such terrible service? Despite this circus of unprofessionalism on the ground, the in-flight crew performed admirably, serving as a stark contrast and the only saving grace. Their decency and competence only made the failures of their ground counterparts more glaring and unacceptable. So, let me be unequivocally clear: Norwegian Airline is a disgrace. Their predatory capitalism, lack of employee accountability, and complete disregard for customer dignity are shocking. If you have special needs or simply expect a baseline level of human decency, steer clear of this airline. The experience with Norwegian Airline has not only shattered our trust in the company but also cast a shadow over Norway’s global reputation for high social welfare and inclusivity standards. It's a slap in the face to the principles that Norway stands for, and for that, Norwegian Airline should be profoundly ashamed.

Not Verified | While the flight itself was that of a budget airline and had expected annoyances (no complimentary water/drinks, plus candy bar wrappers on the floor when I arrived to my seat), my main complaint was that the company lost my luggage and their customer service throughout the process of trying to locate it was deplorable. My husband and I spent the first 3 days of our honeymoon calling Norwegian Air Baggage department, Norwegian Air general customer service, plus representatives both in Denmark and Italy where not once did a customer rep offer an apology, let alone claim they would do their best effort to try to locate our bag. We were constantly met with the answer, “I don’t know at this time where it is; it is not my job to locate it; the airline has 5 days to search for it but I can’t tell you more than that.” The lack of empathy was more than discouraging, it was a little alarming. We arrived off our flight to Rome on Friday and it wasn’t until Tuesday that only through an electronic search we discovered the bag had been in Rome all along, most likely because it had been unloaded improperly. Not once did the airline try and contact us via text or call to update us that 1) they were doing their best to locate it or 2) that it had been found. By then, we had left Rome. When we got to our next destination (Bologna) the electronic search for our claim notified us the bag would be arriving on a flight to Bologna. We called Norwegian and a rep assured us that we would get a text from a courier as the bag was on its way from Bologna airport to our hotel. Upon the day of our departure from Bologna to our next destination, the bag still hadn’t arrived. We called again where a representative said her colleague had been “incorrect” because there is no Norwegian Air representative at the Bologna airport to ensure the bag would be connected to a courier. Desperate that our bag wouldn’t be lost at the Bologna airport, we rearranged our travel plans and went to the Bologna airport only to discover the bag had never even arrived. It was most likely still in Rome. We updated the electronic claim to ask that they just send our bag home to our permanent address in the US. We ultimately traveled without this luggage for our entire honeymoon. I think it is strongly inadvisable to book through Norwegian Air. Their customer service throughout this whole fiasco was worse than anything I’ve ever experienced.

✅ Trip Verified | Website suggests booking baggage 4 hours prior to boarding. I attempted to do this on numerous occasions and told to contact my travel agent. When I did this, was told had to do it through airline, back and forth it went. Arrived at the airport and explained situation - charged 800 DKK for two bags of luggage and carry on (had to check in as was not able to register prior). Absolutely no flexibility unfortunately.

Not Verified | I would like to commend the airline for having exceptional flight attendants. In this instance we met an attendant who spent about 5-10 min towards the end of the flight. I was stricken by his friendliness and the amount of time he spent talking and entertaining my 3 year-old, 11 year-old, and wife. He was so friendly and showed so much interests in the kids it seemed unreal this level of service was possible on any airline. His attitude and availability made hundreds of other attendants I’ve had in my life pale. He was just on another level of customer service with his smile and savoir-faire

✅ Trip Verified | Left on time and arrived early which was a pleasant surprise. Friendly service. The seats seemed a little on the hard side but that could just have been me.

✅ Trip Verified | The complaint concerns the booking system with Norwegian Airlines. The issue is the option for baggage in the hold. It must be noted we are fully familiar with modern on-line booking systems and e-tickets. At no point did we order 2 suitcases for the hold. We contacted customer service and they refused to provide a refund and informed us those were the rules. This equated to an additional €50 on top of our flight cost with no possible recourse. I wonder if hackers have manipulated their booking system to help jack-up company revenues. On this basis I would recommend people to be very careful when booking with Norwegian and take note that sometimes "Possession is 9 tenths of the Law".