✅ Trip Verified
| Rome to Los Angeles. Bad business practices from Norwegian. I will try and keep this review brief and just explain that my review is solely based on Norwegians delay and cancelled flights policies. We flew from Lax to Denmark and Denmark to Rome in September with zero issues. Flight was nice, Service on flight was good, Movie/TV selections dated and need updating and food was average for international. Flight back was another story. Should have been a simply Rome to Lax direct flight. Original flight time was for 5:55am. Night before the flight, received a text/email stating flight delay until 2pm. Heading to the airport, received another message stating flight delay again, now until 6pm. Waiting at the airport through 2 delays guess, what happens next, received another text/message stating flight delay but this time it stated, no expected departure time. Had to wait it out at the airport with no information from any Norwegian representative on a timeframe to depart just given food and drink tickets not understanding that sitting at an airport for 9 hours at this point with no timetable to leave at 65 years old is not ideal. After waiting another 6 hours, we finally get word the flight has been cancelled. 1am in the morning with no Norwegian representatives available or open since all desks are closed, they cancel the flight and tell us to call Norwegian. You call and its says there are 2 hour wait times to reach someone. They stated the next available flight to get home is 2 days from now or they can do a 3 stop transfer totaling 21 hours flight time. Or they said, we can just refund your ticket. We had to pay $2000 per ticket to get home through another airline instead of the $500 ticket we already had through Norwegian. The more I read about these Norwegian planes having technical issues, the more I understand how all the money is being put into fixing these planes instead of fixing the business practice side of the company. You get what you pay for pretty much. We saw a cheaper ticket compared to other airlines and now understand why. To know that an airline is okay with cancelling a flight without offering alternative flights for over a day later should be upsetting to most. Especially at the end of a vacation when you are trying to get home and are told you cant because our plane is broken, again. Seems all Norwegian complaints are about these broken planes. My reviews ratings on this are solely based on flight back and not flight to since the bad overwhelms the good in this case.