Norwegian

✅ Trip Verified | Nice modern plane and very friendly crew. Comfortable enough for a low cost carrier one of the best I'd say. All seemed organised. I'd definitely use them again. Unlike several other airlines I've used this year, no schedule changes either. I'm impressed.

Not Verified | Worst experience I have ever had, not only with an airline, but any company. We were traveling from the UK to visit my family in Sweden and for the first time ever we decided to bring our miniature dachshund Dobby with us. Flying from London to Stockholm we flew with SAS and had a wonderful experience, everything went so well. When in Sweden we called up Norwegians customer service to book Dobby on the flight. They advised us that this could not be done over the phone but had to be done at the check in desk at the airport. However, when we arrived at the airport were were told by the staff at the check in desk that this had to be done over the phone. After spending nearly 2 hours by the desk, pleading and crying (my partner had a full on panic attack right next to it) and trying to sort out a seat for our dog - and yes they had room for him - we finally missed our flight due to the incompetence of the airport staff. Were were advised that they now could book Dobby on a different flight (so they evidently could do it at the check in desk) but we had to pay. It is impossible for me to describe the domino effect that was installed upon us that morning at Arlanda Airport in Stockholm. We missed all of our connecting journeys, after having to spend the day and night at the airport it eventually took us 56 hours to travel back home to the UK and we were suddenly £3000 out of pocket. Money that we have been saving for years. The amount of stress that was put on us and our puppy was indescribable. When we came home we obviously filed a claim against Norwegian, even though we had lost £3000 we only filed for £1000. You will not believe the response we got- they claimed that because we did not check in 2 hours prior to departure it was our own fault that we missed the flight. When we explained that we were by the check in desk for over an hour trying to sort out Dobby's seat Norwegian replied and said: we are denying this claim and we won't speak or reply to you anymore. Since then we have had no response from Norwegian. I usually fly with Norwegian 4/5 times a year, after this I will never again choose Norwegian.

Not Verified | Plane was on the older side, seats a bit uncomfortable but not a major problem for a 1 hour flight. Slight delay taking off but once in the air a smooth flight, no complaints. I would use Norwegian air in the future.

✅ Trip Verified | Caught up in the UK ATC outage at the end of August 2023. Terrible communication from the airline, but appreciate it was an unprecedented event. Claimed for a hotel, as is the right in an event like this, and a month on they are still to acknowledge the claim opened, never mind refund it. I have chased by email multiple times and they haven't responded, I have also called and they said it is still being investigated, they are purposefully trying to drag out paying for something that is a legal obligation for them to cover. First and definitely the last time I will ever fly with Norwegian.

✅ Trip Verified | Worst airline when it comes to allow hand luggage. The flight is empty but the lady at gate was completely inflexible on taking one piece of cabin luggage on board. I will never fly with a company that does not care a bit about customer comfort and satisfaction even when suggesting to pay for the cabin luggage.

✅ Trip Verified | I booked a flight on April 2020 from Chicago, USA-London, Gatwick, UK by Norwegian Airlines. However, due to covid my flight was cancelled and I received 10387 cash points from Norwegian Airlines as a refund for my expenses. I am planning to book a similar flight from LAX to London this year, but I noticed that Norwegian stopped operating from USA in 2021. I have contacted Norwegian Airlines customer service to help me use the cash points in another of their partner airlines or refund me the money in the original payment method, but they are refusing to do either. Instead, they are giving me a deadline to use their cash points, which is completely unethical. I booked my ticket from USA with the intention to travel from USA. Since Norwegian Airlines stopped operating from USA, how can I use the cashpoints with Norwegian Airlines? I am a US permanent resident and I am not seeing any way how I can spend the cash points in Europe. If I cannot spend my cash points with Norwegian, I think it is the responsibility of Norwegian to either completely refund my payment or let me use the cash points with your partner airlines for the same booking. At first they cancel the flight and they are trying to trap me by putting a deadline on my cash points. Stay away if you can.

Not Verified | Not Verified | On the outward journey we were delayed an hour and a half because, as they described it “a passenger could not get off the plane”. This turned out to be a very disabled person that they had not organised the proper help for. But they tried to blame it all on him. The poor guy was stuck on there for 90 minutes. On the way back we’re also delayed. This time no explanation why. No announcements. Just a clock ticking on and on. If you’d like a plane that leaves on time try someone else.

✅ Trip Verified | Chaotic airline. Don’t bother reserving and paying per seat, will be changed 2hrs from departure to accommodate someone else. Rudest reply ever by staff personnel.

✅ Trip Verified | An Abysmal Experience: Norwegian Airline's Complete Failure, A Stain on Norway's Reputation. I pen this review as a disappointed customer and a warning siren to those considering Norwegian Airlines for their travel needs. My recent encounter with the airline was an absolute travesty that discredits the company and taints the name of a beautiful country like Norway. Let me start with the calamity in Copenhagen. We had reserved and paid for specific seats in row 2, considering the unique needs of my wheelchair-bound daughter and her helper. In a display of blatant greed and negligence, Norwegian had also sold these seats to someone else. This threw us into a maelstrom of confusion and inconvenience, forcing my daughter into an unsuitable seating arrangement far from her helper. While the ground staff eventually rectified this, it was only after an inordinate waste of our time and emotional energy. If you think that was a one-time failure, think again. On our return, we encountered a check-in agent who embodied incompetence, ignorance, and bigotry. The agent not only refused to honor our paid seat reservations and our paid seat reservations but accused us of being illiterate. Her behaviour was appalling, and she directed us to another counter in a transparent scheme to extract more money from us. A family member who had already paid for her luggage was treated even more poorly. She was told to pay again, showcasing an audacious level of corruption. Fellow passengers and even a colleague of this lamentable agent flagged her behaviour as inappropriate. Yet she persisted in her harassment, completely unaccountable for her actions. The absence of name badges among the ground staff raises a critical question: Is anonymity a tactic to escape the responsibility for such terrible service? Despite this circus of unprofessionalism on the ground, the in-flight crew performed admirably, serving as a stark contrast and the only saving grace. Their decency and competence only made the failures of their ground counterparts more glaring and unacceptable. So, let me be unequivocally clear: Norwegian Airline is a disgrace. Their predatory capitalism, lack of employee accountability, and complete disregard for customer dignity are shocking. If you have special needs or simply expect a baseline level of human decency, steer clear of this airline. The experience with Norwegian Airline has not only shattered our trust in the company but also cast a shadow over Norway’s global reputation for high social welfare and inclusivity standards. It's a slap in the face to the principles that Norway stands for, and for that, Norwegian Airline should be profoundly ashamed.

Not Verified | While the flight itself was that of a budget airline and had expected annoyances (no complimentary water/drinks, plus candy bar wrappers on the floor when I arrived to my seat), my main complaint was that the company lost my luggage and their customer service throughout the process of trying to locate it was deplorable. My husband and I spent the first 3 days of our honeymoon calling Norwegian Air Baggage department, Norwegian Air general customer service, plus representatives both in Denmark and Italy where not once did a customer rep offer an apology, let alone claim they would do their best effort to try to locate our bag. We were constantly met with the answer, “I don’t know at this time where it is; it is not my job to locate it; the airline has 5 days to search for it but I can’t tell you more than that.” The lack of empathy was more than discouraging, it was a little alarming. We arrived off our flight to Rome on Friday and it wasn’t until Tuesday that only through an electronic search we discovered the bag had been in Rome all along, most likely because it had been unloaded improperly. Not once did the airline try and contact us via text or call to update us that 1) they were doing their best to locate it or 2) that it had been found. By then, we had left Rome. When we got to our next destination (Bologna) the electronic search for our claim notified us the bag would be arriving on a flight to Bologna. We called Norwegian and a rep assured us that we would get a text from a courier as the bag was on its way from Bologna airport to our hotel. Upon the day of our departure from Bologna to our next destination, the bag still hadn’t arrived. We called again where a representative said her colleague had been “incorrect” because there is no Norwegian Air representative at the Bologna airport to ensure the bag would be connected to a courier. Desperate that our bag wouldn’t be lost at the Bologna airport, we rearranged our travel plans and went to the Bologna airport only to discover the bag had never even arrived. It was most likely still in Rome. We updated the electronic claim to ask that they just send our bag home to our permanent address in the US. We ultimately traveled without this luggage for our entire honeymoon. I think it is strongly inadvisable to book through Norwegian Air. Their customer service throughout this whole fiasco was worse than anything I’ve ever experienced.