✅ Trip Verified
| Our flight from LAX to Rome went off as expected. Slight delay (30 minutes) for take off - nothing major. In-flight services were as expected. Getting from Rome to LAX, a whole different story. We had gotten 2 flight updates (post booking, but well before our flight from LAX to Rome) with small time changes (1-2 Hour differential). Our original flight was scheduled at 5:55AM. We got a notification at 9PM the day before, that our flight was then rescheduled to 5:55PM. Annoying, but not the end of the world. We then got another update in the morning, our flight was now scheduled at 5:00PM. At approximately 2:00PM, we got a notification, our flight was delayed further to 2:15AM (following day). Unfortunately, Norwegian doesn't have employees at Rome airport - just a private company to handle Checking-In luggage and issuing boarding passes. The staff representing Norwegian had no influence or support as far as re-booking or re-scheduling flights. We get back to the airport at 10:00PM to start the boarding process again. Everyone checks in their luggage, and we get escorted into a private security line to get to our gate. Our boarding passes that were just issued, apparently were Invalid, and so none of us could get through security. By about 1AM, we all got another notification the flight was cancelled. It's literally 1 in the morning. Nobody is at the airport to support. Call lines into Norwegian were at a 2-Hour hold. An absolute nightmare. Flights that day to get back home to LAX ended up being $3,000. Some people we had met ended up forking it out in hopes that Norwegian would cover the reimbursement. And zero support on the ground by Norwegian. Call in wait on hold for 2 hours to get support? When you've already been at the airport for 30+ hours at that point. Was there even a flight scheduled at 2:15AM? Never again Norwegian.