✅ Trip Verified
| Tel Aviv to Newark through Barcelona, first flight landing at Barcelona around 4pm and leaving for the US at 6.25pm, Nice connection. When I checked in in Tel Aviv I was informed by the girl at the counter that my Barcelona - Newark flight had "disappeared" (an actual quote) from her screen, no reason giving other then "flight disruption". I am a seasoned traveler for over 25 years, this was a first. I was told that I would have to land at Barcelona and enter Spain, Pick up my luggage and try to rebook a flight - in other words, I was left to fan for myself. No one in Tel Aviv could help me. Naturally, envisioning myself stranded in Barcelona, I got a hold of an out of country costumer service number for Norwegian who had me on hold forever. Throughout this ordeal (which is not over as I am writing this and praying that this Norwegian flight will not be canceled) I found out that the people that work there are kind, polite, caring, and genuinely want to help. From that first rep on the phone, to Beatrice the flight attendant who got on the phone for me and kept me informed, to Diego at the Barcelona counter. All of them wanted to help me, the problem is - Norwegian. While I was flying from Tel Aviv, the company sent me an alternate route that was leaving at 3.10pm from Barcelona, I was on a flight that lands after 4pm. When I got to Barcelona I had to enter Spain, get my luggage and be informed that I will be able to leave only 24 hours later. They did give me hotel and meal vouchers, but did not pay for a late checkout. There is no apology, no mention of compensation for my trouble, my lost day, the money I spent while on hold on the phone. 6 hours later and my flight was canceled again, so I booked another flight, with another airline, this is costing me a fortune.