Norse Atlantic Airways

✅ Trip Verified | I would have a very hard time recommending this airline. First of all, there is no online check-in option available. Once to get to the airport, you are forced to wait in a very long line to check in. We waited a little over an hour. Secondly, I pre-paid for a carry-on bag. I used the same carry on bag for 10 years with multiple airline without any issues. weight of the bag was about 7kg and way under their 10kg limit. However they made me put it into a metal frame during check-in and my bag was less than 0.5 inches too long. They then charged me another $125 to check my carryon. Meanwhile I already paid a carry on fee when I bought my airline ticket. So I paid twice for my luggage. I contact costumer service to get a refund for the prepaid carry on fee. They said it was non refundable. This airline is a scam. You think you are paying less but in the end you are paying more for a low budget flight. They don’t even offer you water. Beware!

✅ Trip Verified | 7 hour delay while already boarded. They left us in our seats on the runway the entire time and wouldn’t serve any food or drink “until the aircraft is in the air” - which is never was, the flight was cancelled after 7 pointless hours on the tarmac. The staff were rude and gave us very little information. When we asked what we should do about missing a connecting flight due to the delay, they said “next time book a longer connection between flights”. Worst airline experience of my life.

✅ Trip Verified | Highly recommended. An excellent choice in both directions - Paris/JFK and return JFK/CDG. We were worried after reading the reviews but had an excellent experience. Arrived early both times, luggage arrived very fast and flight crew were great. Great entertainment system and food (it was part of the ticket in our return) was fine. No need to buy it, it’s a relatively short flight. Flights operate from smaller terminals in both JFK and CDG so no lounges and limited options for food, etc. but that also means much faster check in and security on both ends. We were out within less than half an hour from landing. Mild cons: It is a low cost airline so luggage is restricted to what you bought but it’s very straightforward and they were not petty about it.

Not Verified | The ground staff was rude and combative, but the flight attendants were kind and helpful. The planes were nice. Overall, not a pleasant experience. By the time they have hit you with all the fees, you might as well have flown on a regular airline, in my opinion. Dealing with the fees and staff did not make the trip worth it.

✅ Trip Verified | Our family chose Norse Atlantic Airways to fly from Europe to USA in March 2023. Having flown dozens of airlines and hundreds of flights, we all agreed this was one of the best experiences. We purchased Premium economy tickets which included seats in front of the plane, priority boarding and 2 meals for the fraction of price we would have paid on other airlines. Check in and other services in Oslo were fast and efficient, boarding was on time, plane was new, etc., but the main difference between Norse and other airlines was attitude. Norse's team really made this trip more special. Besides being professional, there was sincerity. The seats do not recline to a lie-flat position, but the space in Premium cabin seats is huge. It was a decent meal and the crew went the extra mile to find something different for our kids. Our Premium light tickets included 2 pieces of on-board luggage that was enough for our trip. Overall, our experience with Norse Atlantic Airways was great.

Not Verified | Seats are comfy and the staff are nice. They need to be because expect your flight to take off about two and a half hours after you board the plane. I'm actually writing this review during my second 2.5 hour delay this week. Maybe we'll get pretzels for this. Doubt it.

Not Verified | There was a computer issue at JFK and the flight was nearly 6 hours delayed. I had to forfeit my flight as this affected my other connecting flight. Norse to this day has not offered ANY refund or credit. Would not use this airline. They just blamed JFK airport for their issues, but haven’t even attempted to give the slightest credit to those this inconvenienced. Poor customer service.

✅ Trip Verified | The staff on this aircraft were polite, kind, and very attentive to people around me, and myself who was not feeling very well. They helped me move to a more spacious seating area as soon as boarding was complete. They were understanding and very quick with service. I will definitely be flying with Norse again. Thank you

✅ Trip Verified | First time travelling with Norse. Our business decided to try a different airline than Norwegian to give us a few more options. Nice staff and nice plane but the main issue that makes me reluctant to book for business travel again is the online checkin. It won’t give you a boarding pass. After contacting their support desk (who by the way are very responsive, so bravo), they said you have to get one at the airport. This means queing with all the people who are checking in their bags, even if you’re just flying hand luggage. Adds about another 30 mins atleast with the additional Que and check in at Gatwick airport. Until they can sort out their online check in and provide a good app and digital boarding passes, unfortunately we can’t book with them again. Extra points for speedy customer service but loss of points with online checkin.

✅ Trip Verified | I booked premium economy as the final leg of my vacation after a terrible experience with TAP Portugal. Right from the get go, the ground and flight crew were friendly, personable and made me feel right at home. The seats are spacious, very comfortable and recline far without encroaching on your neighbors. The food was fantastic, I had the salmon which came with spinach, bell peppers and mash potatoes with a touch of radish mustard. Drinks are complimentary, so red wine was had. Also added the tapas, not sure i’d recommend it - not terrible, just not that great. Finally, you get charging ports, a fold out entertainment screen, and if you’re a window seat, control of the window shades on the large windows. Having flown a lot, I’d rank Norse as my favourite experience yet. A very civilized way to travel.