Norse Atlantic Airways

✅ Trip Verified | Horrible, system was down. Staff was very unorganized. Arrived early just to be cut by priority and people who arrived late, priority line barely moved and was treated to last resort. Fly else where.

✅ Trip Verified | Had a great experience with Norse, went with premium economy. It was the same cost as economy from other airlines for same route. The seats were wider and reclined better. We were served drinks on the plane as soon as we got on. We got two meals for our eight hour flight. I received two 187 ml bottles of wine with my meals at no charge. The plane left on time and arrived early in Washington. The priority check in at Gatwick went quickly. We got checked in in about 15 minutes. Much longer check in time for regular passengers. I flew delta from jfk to prague about 10 days earlier via economy and was miserable. Seats were small and cramped. The premium economy on Norse was well worth it. Everyone was very pleasant.

✅ Trip Verified | I won't be rushing back to fly with Norse air again. The meals are very small. The meals are tasty but quite pricey. I had chicken & mash. The snack before we landed was Sorrentina tomato and mozzarella, tasty, hot, but tiny! They give you wooden knife, fork, spoon, very hard to cut with their flimsy wooden knife. If you don't order a meal you have to pay for tea and coffee. Normal coffee is $3.50 usd on the plane. They only served drinks twice in 11 hours on the flight from London to Los Angeles. First cup of tea was barely lukewarm. Coffee was hotter but not hot. Exit row was empty, many passengers asked could they move to the exit row after we got into the flight but they were told only if you pay usd 50 for an upgrade. So three seats in the exit row stayed empty the whole 11 hours. I thought it was a bit mean. Movie selection was the best thing about Norse. I paid extra for an aisle seat in economy - not much room, got up on my feet every hour to stretch. Will definitely chose the competition, instead of going with Norse again, they had a big launch for their July London to USA flights, but the passengers don't get treated to any luxury. Also checkin at Gatwick was very strange, you had to wait to get into the queue for the checkin ... I overheard passengers being told by checkin staff, monitoring the queue.... to get off their mobile phones when they are in the Norse queue - very strange indeed. You have to pre-order & pay for the hot food online before you fly. You have to pay for a blanket and you have to pay for earphones.

✅ Trip Verified | I flew from New York to Oslo. They checked us in, kept us on the plane for three hours and asked everyone to leave at 3 am. The terminal was empty and not a single representative. Communication only by email and only for the next flight in 2 days. No meals, no hotel, no compensation. No other flight alternatives. If you complain, they just don't reply to your email. People slept on the floor in the terminal for two days! No compensation after that. They just don't answer emails. I sent more than 20 emails and no answers.

Not Verified | Boarding pass process is not available online so you have to prepare extra hour to wait in line on airport. There is only 1 counter distributing those passes so don't fly ever with Norse!

✅ Trip Verified | I had flown Norwegian long haul many times before so I had a pretty good idea what I was in for. My sister and I had snagged up the flights for a deal, we are good travelers, no checked bags- just cary ons. I selected exit row seating when booking- 6'4 and I really need that extra room and it was so worth it. The plane was freezing but I noticed they were selling blankets for $5 so I think this was a tactic. I am unsure why there is no Wi-Fi onboard. The onboard entertainment had a decent selection with USB changer on screen. I didn't use the inflight entertainment with the limitations of bluetooth headphones - flying with Norse again soon and I did purchase some traditional head phones so I won't struggle to download shows to my phone. All in all they are a budget carrier, I had a fantastic flight both too and from, no food was provided that's an extra $30- but we knew this and came well prepared. Flight attendant was nice and was a hold over from the previous Norwegian Long Haul. If you are used to Norwegian nothing about this airline should surprise you.

Not Verified | Line for checkin in Gatwick was insane. Arrived early yet the line still took over 1.5 hours. Completely unacceptable. Manager said she was managing the lines. I completely disagree. They need to hire more checkin people. Upon landing the crew got their bags and disappeared. Over half the plane had to wait another 30 minutes to get their bags before heading to a very long customs line. They need to manage the offloading of luggage to provide to customers in a timely manner.

Not Verified | Worst airline, incompetent, missing baggage. Do not use this company. You think, cheaper tickets, but when you add it all up, you pay more than you pay a reputable airline company. Had to pay for ticket and checked in luggage, giving only 15 kg option for checked in luggage initially. You have to go along with it, you have to pay £30 for a single meal on flight. Then, when your ticket is confirmed, you find there are other baggage choices available but no way of changing your option. You have no choice but to pay extra for choosing any other option. When you are checking in, the staff weighs and checks the size of each n every bag you are carrying. No flexibility, even if you are 100 gms over the weight limit. My daughter flew to Florida with them. This is her first trip to America on her own. Her checked in baggage went missing. She was so distressed at the airport. No Norse staff was available at the baggage claim area. The security guard had to help her. Poor girl was tearful, stressed and anxious and completely besides herself. She was looking forward to going on a youth bus tour. Norse promised to look into it, but it had been 5 days, and still no news. My daughter had essential items, clothes, toiletries, medication, contact lenses, etc, in her checked in baggage. There is no phone number for customer service. Email responses are rubbish. My poor girl is so stressed without her bag, and her trip has started with such a bad experience, thanks to Norse! The company is totally incompetent and very unhelpful.

✅ Trip Verified | Awful experience and do not recommend. We had to wait to check in for 2.5 hours because they did not plan on having so many flights leaving around the same time and only having 4 people working. They ran out of all but one meal option - which we had paid for ahead of time to only not be able to eat it due to it being spicy. Drinks were not offered for 5 hours on the plane. When we land, our luggage takes over an hour to arrive and there is no one to tell us what was happening. When I emailed customer service, the only response was - you could have gotten a water for free. Will not fly again.

✅ Trip Verified | Terrible experience flying out of Gatwick, an hour to check in for Premium. Total chaos, calling forward customers whose flights were about to depart, even for Premium. An hour in line just for document check, as we weren’t checking any bags! They need proper online check in! No comparison to the airport experience that Virgin provides at Heathrow. Onboard in Premium is fine, but I won’t fly with them again just because of the high stress airport experience. It also reminds me never to fly out of Gatwick. Norse also do not support TSA precheck/KTN for departing USA. A real pain all around. I won’t fly with Norse again.