Norse Atlantic Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 207 reviews
3/10
No Skytrax Rating
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1/10

“no customer care, no empathy”

(United Kingdom)

Trip Verified | Norse is the worst airline I have ever travelled with. They bullied me at the check in to put my case in the hold - saying I had not paid for carry on, just a hold item. (On my return from NYC they turned this hold item into carry on - so why couldn't the check in woman have done that for me at Gatwick on my way out?) They made me pay for a carry on for my daughter - even though I clearly showed them that my booking specified I had a small bag and a small carry on. They told me Expedia (who I booked through) hadn't paid for the carry on bags and insisted I paid, the girl was useless and almost forgot to give me my checked in bag stub - which I definitely needed as guess what? they lost my case. So my 20th wedding anniversary in NYC was ruined - a 3 day trip taken up buying clothes and toiletries because of there total neglect to provide a good service. My family - including my 13 year old, were all sat apart. The food cost a fortune. It was greasy and cheap tasting. Vile. On my return journey the check in guy was so rude I actually asked him if he was having a bad day. Again - they told me 'we updated our baggage law in September ) - so why not email your customers? I had no idea. They made me pay 85 dollars for a carry on EVEN THOUGH THEY LOST MY BAG and it NEVER arrived on my holiday - they didn't even think to put me in a seat with more space - and there were two directly in front of me, the whole flight back. They showed no customer care, no empathy, no understanding. They want to grab as much money a possible and give you the cheapest, meanest experience. I will never travel with them again. They are the worst. Avoid at all costs.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon Gatwick to JFK New York
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"$215 due to 2 overweight suitcases"

(Israel)

Trip Verified | We purchased this flight after our original flight was canceled. we are a family of 5 and came with 5 Suitcases to Check in and 5 to take on board. The crew was so rude, unhelpful and unpleasant from the first moment. We asked to sit together or at least 3 together and the other 2 together, they wouldn't allow it to us (They sent 1 to be at the back). Later we found out that the airplane was half empty so we could easily sit all 5 together. Regarding the luggage they made us pay additional $215 due to 2 overweight suitcases. The crew was pleasant at the flight too and when we asked for water in the flight (8.5 hours) they made us feel we are asking too much. Will never do this mistake again
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to London
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"they had just closed the doors"

(United States)

Not Verified | Our flight was delayed from Charlotte to Orlando. We ran to the gate where our plane was waiting and they had just closed the doors. They refused to open them even though they had closed the doors 15 minutes early. They do not let you check in online and they said if you’re not checked in at the airport an hour in advance they don’t have to let you on the plane. It’s impossible to check in when you are still in the air. The only way to reach them was by email, which obviously is too late when you need to leave the same night , their employees were extremely rude and didn’t try to help at all.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to London
Date FlownSeptember 2024
Ground Service 12345
Value For Money 12345
no
1/10

"didn’t give you free headphones"

(United States)

Not Verified | They book you at a price lower than their competitors but tell you at time of booking you only have to pay for your seats. When you get to the airport they charge an astronomical amount for checked bags and $49 for carryons. All you are allowed is a backpack. On the plane you can’t get a glass of free water on a 9 hour flight. You have to buy a horrible dinner for $20 and water is $3.70 a bottle. Seats are uncomfortable and crew was not nice to me. By the time you add all the charges on, you would be better off flying Delta or American, and getting a decent dinner then breakfast along with pillows and blankets. Norse didn’t give you free headphones on a 9 hour flight. You had to buy them.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRome to New York
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

“anxiety experienced with online booking”

(United Kingdom)

Trip Verified | First the good news: the two flights (L/Gatwick – NYC/JFK – L/Gatwick) were satisfactory i.e. the Ground Staff were helpful and the Cabin Crew efficient and helpful. On both occasions the touch-down times were as expected. However, much anxiety was experienced with the Norse online booking arrangement on the 15th July 2024. The UK webpage handled the booking and, for payment verification, passed me to VISA, which verified the payment and then returned me to Norse, where there was nothing! I refreshed the web page several times but nothing. Back-stepping the webpage only indicated that VISA had forced released the connection, as had Norse. Norse advise UK passengers on their several webpages that there is no telephone number available and that for ‘security reasons’ no Norse Staff will call passengers. There is a telephone number for USA passengers; perhaps the USA/FAA demands it? So what do Norse UK passengers do when there is nothing to confirm their online application? I sent an email immediately requesting assistance on the situation. All that was returned was an auto-reply advising that the points listed therein their text would cover the query. They didn’t! Altogether eleven emails were submitted to Norse over the next few days with only auto-acknowledgements returned. Meanwhile enquiries of my Bank indicated that the VISA amount £823 had been debited within 48 hours, apparently by a recipient in South-East Norway. Enquiries of the UK Civil Aviation Authority indicated that they had no responsibility for airlines booking arrangements. A similar enquiry of the UK Citizens Advice Bureau indicated that the airline would need an UK address and to establish that and to then send Norse a signed-on-delivery letter giving them 7-14 days to reply regarding this matter before seeking VISA to reimburse the payment. This was duly followed, yet no Norse reply was forthcoming. On the 14th day an application was therefore made to my Bankers to arrange reimbursement. After a long discussion the one representative requested that I put the Norse debit reference code into the Norse computer to see what resulted. Luckily, when I tried, it did indeed reveal my booking details. Bear in mind that there are usually other commitments dependent on a long-haul flight i.e. hotel bookings. What of Norse? On the 12th August 2024 (28 days after the date of application) a casual email arrived saying, in effect, the same advice as my Bankers suggestion. Thus, if there are no Norse staff to assist their customers, Norse should add such information to their webpages/email auto-reply. Otherwise, I suggest, the above clearly indicates a dilatory attitude to their passengers etc.
AircraftBoeing
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteNew York JFK to London Gatwick
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"charged me $65 for each bag"

(United States)

Not Verified | I will never fly this airline again. It is absolutely not cheap after they get you for baggage. On top of it - there is no wifi on an 11 hour flight. The carry on and personal item allotment is extremely small and they charged me $65 for each bag so I ended up not saving any money. To top it off, they also changed the carry one and personal item bag sizes at the airport - when I did baggage check in - the bin that they use to measure what bag size is allotted was much smaller than when I went to the gate. When I went to the gate, they had a larger bin size to show how big your bags could be and the one at checking was much smaller forcing me to pay more for my personal item which would have fit on the larger bin measurement device. The attendant at the gate told me it was not accurate and turned the bin around even though on it it said economy was covered. Bottom line - if you are genuinely trying to save money - do not fly on this airline if you are trying to carry and reasonable baggage or they will get you on the backend. They know how to get their money and you are forced to pay- do not be fooled. And not to offer wifi on an 11 hour flight is absolutely ridiculous!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGatwick to Los Angeles
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Overall awful experience"

(Portugal)

Not Verified | They don't let you check in online so earlier to the airport I went, even earlier than usual because you never know if it's gonna be quick or long. For nothing. Took like 3 minutes to check in so then I had to wait a crazy amount of time. I get to the airplane and didn't see the usual little pillows and blankets on the seats. Norse had them on their menu for $6.50. They also sell their headphones and really anything else. No free meal either. No WIFI on a 7+ hour flight is complete insanity. The seats are super uncomfortable. The toilets were disgusting. Everything on board was expensive, they sell you low quality food for crazy amounts of money. I got a noodle soup that they brought in one of those round packages that you buy at the store for like $2 and charged me $10. Not to mention other prices that I can't even name right now. Overall awful experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to London
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“Norse did not care”

(United States)

Not Verified | What can happen if an airline does not allow pre check in online prior to a flight and does not have a customer service phone number and no representative at an airport? I will tell you. I was present one hour prior to the flight, not earlier due to a connection which was delayed (not my fault). There were 16 of us. Norse had left the counter, had no customer service number to call and had no representative at the airport. Even though I was present an hour before the flight, I was unable to check in and get a boarding pass. Without a boarding pass, I could not proceed further at the airport. Every other airline I have flown with allowed me to pre check in online thereby registering for the fight and obtaining a boarding pass. I could not do that with Norse. They had closed the flight even though I was there an hour before with 16 other passengers. I had to spend the night in Athens, Greece and arrange for another flight at three times the cost. I had to get back by Monday for health reasons (cancer issues). Norse did not care. They have not treated me (or my girlfriend) with any patience, understanding or a semblance of customer service. They will not reimburse me for anything. I will not fly with them again. I wanted to share this experience with you in case you are considering them as an airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to New York
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"a pleasantly nice experience"

(United States)

Trip Verified | Fly Premium Economy. Almost all negative reviews for Norse are for economy. We flew Premium Economy LAX-LGW yesterday and had a pleasantly nice experience. They're an ultra low cost carrier, sure, but the Premium Economy product more than sufficed, especially for the cost. From other reviews, I was under the impression that the food would be scant and bad - Nope, I was full and it was "good enough". Reviews on the more limited IFE were accurate - there's probably just enough to make most people a little happy, but it's limited. So - if you're on the fence because of all of the economy reviews, I'm fine saying ignore them.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteLos Angeles to Gatwick
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"such an awful service"

(United States)

Trip Verified | The worst airline EVER! They don’t provide online checking causing a huge line at the airport. Every carry-on and hand bag has to be put in metal bins to confirm measurements. No entertainment on 9 hours intercontinental flight, no food, not even one sip of water is served during the flight. Everything has to be purchased at an additional cost. Electric outlets are not working. I have been flying for 50 years, but never experienced such an awful service. Never again!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRome to New York
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no