Norse Atlantic Airways

✅ Trip Verified | When we arrived at the check-in desk the representative weighed our bags and demanded 18 dollars for 2 pounds overweight. After I told him to check again because I had weighed the bags before, he changed his attitude and claimed that we had too many carryon bags and backpacks for the plane and claimed that we would have to pay 130 dollars for another check-in bag. After much argument, the representative pointed out that we would only pay $126 for overweight (after moving one of the small bags into one of the checked-in suitcases) and we could take both backpacks and small carryon bag on the plane without additional charges. And so, the check-in issue ended with a lot of embarrassment, very bad treatment. The answer by the representative was always "go online and read the baggage policy and do the check in again after". When we arrived at the boarding gate the shift manager met us again and said that we had too many carryon bags and backpacks and that we would have to pay an additional amount for another bag. They threatened that we would not board the flight if we would not pay and she will call the police and security if we argue with her. After all the money the shift manager demanded from us, we decided to pay the premium class and demand a refund for the suitcase/overweight that we paid for at Check-in. After we paid 700 dollars for the premium class, the representative claimed that there are no refunds for overweight, even though in the premium class we deserve 2 checked-in suitcases of 23 kilos each plus larger carryon bags and backpacks and they refused to give us back the 126 dollars we paid at the check-in.

✅ Trip Verified | They do not advertise that they won't allow you to fly to London if you will be transiting there. Nowhere on their website does it say this, and nowhere during the booking process does it say this. I even checked with their customer support and they refused to say whether they will let me board, saying I need to do my own research. I checked the visa requirements for transiting landside in London on the UK government's website using the "do I need a visa" tool, and it confirmed that I am allowed to transit landside in London without a visa. I made a printout of this result page and took it with me to the airport. The staff refused to let me board, falsely claiming that I need a visa to transit in London and quoting internal, unadvertised company policy about transits. I believe they don't really know the visa requirements. It was only after begging them to call the UK border force to confirm that I can transit landside in London that they let me board and everything eventually worked out. I am happy to add that I didn't spend a cent on their in-flight sales during the entire 12 hour flight.

✅ Trip Verified | This is the worst flight I have ever been on. Plane was tatty / dirty, hardly saw cabin crew. Told no drinks / snacks available as they had no stock. Old Guy in seat next to us was could not stand and was not fit to fly under any circumstances, had his nappy changed 4 times during the flight. I complained to P&O who chartered the plane On top of this we paid an extra £1000 approx for the pleasure of premium. Never in this world would this be premium service.

✅ Trip Verified | Norse is the worst airline I have ever travelled with. They bullied me at the check in to put my case in the hold - saying I had not paid for carry on, just a hold item. (On my return from NYC they turned this hold item into carry on - so why couldn't the check in woman have done that for me at Gatwick on my way out?) They made me pay for a carry on for my daughter - even though I clearly showed them that my booking specified I had a small bag and a small carry on. They told me Expedia (who I booked through) hadn't paid for the carry on bags and insisted I paid, the girl was useless and almost forgot to give me my checked in bag stub - which I definitely needed as guess what? they lost my case. So my 20th wedding anniversary in NYC was ruined - a 3 day trip taken up buying clothes and toiletries because of there total neglect to provide a good service. My family - including my 13 year old, were all sat apart. The food cost a fortune. It was greasy and cheap tasting. Vile. On my return journey the check in guy was so rude I actually asked him if he was having a bad day. Again - they told me 'we updated our baggage law in September ) - so why not email your customers? I had no idea. They made me pay 85 dollars for a carry on EVEN THOUGH THEY LOST MY BAG and it NEVER arrived on my holiday - they didn't even think to put me in a seat with more space - and there were two directly in front of me, the whole flight back. They showed no customer care, no empathy, no understanding. They want to grab as much money a possible and give you the cheapest, meanest experience. I will never travel with them again. They are the worst. Avoid at all costs.

✅ Trip Verified | We purchased this flight after our original flight was canceled. we are a family of 5 and came with 5 Suitcases to Check in and 5 to take on board. The crew was so rude, unhelpful and unpleasant from the first moment. We asked to sit together or at least 3 together and the other 2 together, they wouldn't allow it to us (They sent 1 to be at the back). Later we found out that the airplane was half empty so we could easily sit all 5 together. Regarding the luggage they made us pay additional $215 due to 2 overweight suitcases. The crew was pleasant at the flight too and when we asked for water in the flight (8.5 hours) they made us feel we are asking too much. Will never do this mistake again

Not Verified | Our flight was delayed from Charlotte to Orlando. We ran to the gate where our plane was waiting and they had just closed the doors. They refused to open them even though they had closed the doors 15 minutes early. They do not let you check in online and they said if you’re not checked in at the airport an hour in advance they don’t have to let you on the plane. It’s impossible to check in when you are still in the air. The only way to reach them was by email, which obviously is too late when you need to leave the same night , their employees were extremely rude and didn’t try to help at all.

Not Verified | They book you at a price lower than their competitors but tell you at time of booking you only have to pay for your seats. When you get to the airport they charge an astronomical amount for checked bags and $49 for carryons. All you are allowed is a backpack. On the plane you can’t get a glass of free water on a 9 hour flight. You have to buy a horrible dinner for $20 and water is $3.70 a bottle. Seats are uncomfortable and crew was not nice to me. By the time you add all the charges on, you would be better off flying Delta or American, and getting a decent dinner then breakfast along with pillows and blankets. Norse didn’t give you free headphones on a 9 hour flight. You had to buy them.

✅ Trip Verified | First the good news: the two flights (L/Gatwick – NYC/JFK – L/Gatwick) were satisfactory i.e. the Ground Staff were helpful and the Cabin Crew efficient and helpful. On both occasions the touch-down times were as expected. However, much anxiety was experienced with the Norse online booking arrangement on the 15th July 2024. The UK webpage handled the booking and, for payment verification, passed me to VISA, which verified the payment and then returned me to Norse, where there was nothing! I refreshed the web page several times but nothing. Back-stepping the webpage only indicated that VISA had forced released the connection, as had Norse. Norse advise UK passengers on their several webpages that there is no telephone number available and that for ‘security reasons’ no Norse Staff will call passengers. There is a telephone number for USA passengers; perhaps the USA/FAA demands it? So what do Norse UK passengers do when there is nothing to confirm their online application? I sent an email immediately requesting assistance on the situation. All that was returned was an auto-reply advising that the points listed therein their text would cover the query. They didn’t! Altogether eleven emails were submitted to Norse over the next few days with only auto-acknowledgements returned. Meanwhile enquiries of my Bank indicated that the VISA amount £823 had been debited within 48 hours, apparently by a recipient in South-East Norway. Enquiries of the UK Civil Aviation Authority indicated that they had no responsibility for airlines booking arrangements. A similar enquiry of the UK Citizens Advice Bureau indicated that the airline would need an UK address and to establish that and to then send Norse a signed-on-delivery letter giving them 7-14 days to reply regarding this matter before seeking VISA to reimburse the payment. This was duly followed, yet no Norse reply was forthcoming. On the 14th day an application was therefore made to my Bankers to arrange reimbursement. After a long discussion the one representative requested that I put the Norse debit reference code into the Norse computer to see what resulted. Luckily, when I tried, it did indeed reveal my booking details. Bear in mind that there are usually other commitments dependent on a long-haul flight i.e. hotel bookings. What of Norse? On the 12th August 2024 (28 days after the date of application) a casual email arrived saying, in effect, the same advice as my Bankers suggestion. Thus, if there are no Norse staff to assist their customers, Norse should add such information to their webpages/email auto-reply. Otherwise, I suggest, the above clearly indicates a dilatory attitude to their passengers etc.

Not Verified | I will never fly this airline again. It is absolutely not cheap after they get you for baggage. On top of it - there is no wifi on an 11 hour flight. The carry on and personal item allotment is extremely small and they charged me $65 for each bag so I ended up not saving any money. To top it off, they also changed the carry one and personal item bag sizes at the airport - when I did baggage check in - the bin that they use to measure what bag size is allotted was much smaller than when I went to the gate. When I went to the gate, they had a larger bin size to show how big your bags could be and the one at checking was much smaller forcing me to pay more for my personal item which would have fit on the larger bin measurement device. The attendant at the gate told me it was not accurate and turned the bin around even though on it it said economy was covered. Bottom line - if you are genuinely trying to save money - do not fly on this airline if you are trying to carry and reasonable baggage or they will get you on the backend. They know how to get their money and you are forced to pay- do not be fooled. And not to offer wifi on an 11 hour flight is absolutely ridiculous!

Not Verified | They don't let you check in online so earlier to the airport I went, even earlier than usual because you never know if it's gonna be quick or long. For nothing. Took like 3 minutes to check in so then I had to wait a crazy amount of time. I get to the airplane and didn't see the usual little pillows and blankets on the seats. Norse had them on their menu for $6.50. They also sell their headphones and really anything else. No free meal either. No WIFI on a 7+ hour flight is complete insanity. The seats are super uncomfortable. The toilets were disgusting. Everything on board was expensive, they sell you low quality food for crazy amounts of money. I got a noodle soup that they brought in one of those round packages that you buy at the store for like $2 and charged me $10. Not to mention other prices that I can't even name right now. Overall awful experience.