Norse Atlantic Airways

✅ Trip Verified | Too bad one cannot do online check in and has to go to the counter at the airport to get the boarding pass. Very nice flight attendants. I can only praise them. Both flights (LGW to LAX and return) left on time and both arrived more than half an hour early. Compared to Norwegian, food quality was about the same (satisfactory to good). But in-flight entertainment was deceiving: there was no map or info about where we were, except altitude, outside temperature, and ETA. This was frustrating since this is what I like most to watch. One could see also that the ex-Norwegian 787s need some maintenance regarding the seats: the screen was difficult to deploy from the armrest with a lot of squeaking and was not adjustable to a good horizontal position. The lavatories were perfectly clean. So the aisles. I would have given an 8/10 for the overall rating if I had traveled in economy class but was expecting a little bit more in premium economy,

Not Verified | I made a reservation months in advance. 3 weeks before my flight I was emailed that the time of my flight had changed. However, instead of a change of a few minutes, they had changed the flight to 3 days earlier. I could either accept the change or cancel the flight. I cancelled but finding a flight at that late a date was challenging and I had to pay double what I originally paid. Beware of Norse Airlines!

✅ Trip Verified | The flight was delayed by approximately 5 hours or more which meant that subsequently we missed our connection. This led to an overnight stay in JFK. Norse shunned any responsibility did not offer to refund the flights under the EU rule or to cover any costs despite frequent attempts to contact customer service and claims. The airline took additional money from our bank accounts for onboard purchases. When contacted in regards to this they just gave an email and said it’s a separate company. A disgusting airline that takes no responsibility for its duty to its customers. Unless you wish to experience this I strongly advise avoiding them.

✅ Trip Verified | Great experience, great service, very comfortable seats. Cabin staff made many runs asking if the pax needed drinks etc. much more attentive than PE on mainline airlines. Many complaints about low cost airlines come from people not reading the bag rules or expecting mainline style service if something goes wrong, it is a risk one takes when flying with them, if they cancel a flight, don’t expect them to rebook you on the same day, specially if they don’t fly that route every day.

✅ Trip Verified | In July 2023, we booked premium flights to Barbados with Norse. The flights were scheduled to land at 3pm and we had connecting flights to our end destination at 6:30pm. We usually fly Virgin or BA but I saw the opportunity to fly premium at about the same price as economy on Virgin. It was only after booking did we start to hear the horror stories. Norse then changed our landing time in Barbados from 3 to 5:30 so that it would be impossible to catch a connecting flight. I spoke to Norse and they agreed to change our flight from 14th to the 13th so we had to book a hotel in Barbados. Today, I received an email from Norse saying that they had once again changed our flights back to the 14th from the 13th. So now, we were back in the same dilemma; missing our connecting flight and with a hotel in Barbados that we could not use. I tried speaking to Norse about this but they have now stopped communicating with me. This holiday was very important to us so we have now booked another flight with Virgin. Norse has cost us thousands of pounds for nothing. There are so many people saying they have had the same experience that I do not think this airline will survive the winter. Norse, Winter is coming!

✅ Trip Verified | I paid USD80 for hand baggage but when it did not the requirements, Norse then proceeded to charge me additional USD135 to have it checked in. When I asked for a refund on the hand baggage Norse pointed to their so-called "policy" stating that they cannot refund anything and I will be will stuck paying twice for baggage. If you don't want to get ripped off stay away from this airline.

Not Verified | The airplane was clean, good facilities. Food was nice. Staff lovely, friendly and helpful. No window shades but tinted windows in this model craft, they were easy to use and blocked out most of the light.

Not Verified | Paid for window seat, but no window at 38a. Asked crew 3 times to change seat and there was a lot available. I am afraid of flying, but helps to look out. I was forgotten all 3 times, many others changed seats. They apologized on arrival and told me to contact customer service for pay back or upgrade on next flight. Answer from customer service: we can't do anything, it is your fault, you should have known there was no window at 38 a. Direct flight is good, but for me customer service was terrible onboard along with support service.

Not Verified | That was my first time on Norse Atlantic, I did not have any expectations. Basic fare, Basic seat, no food etc. Instead thanks to the fantastic crew, I had the best flight experience. I got moved to a window seat after I requested one, and I was treated like I was flying Business class! I hope to meet these great professionals and fly Norse again soon.

✅ Trip Verified | On booking the flights we selected our seats, but just before we left Norse said we hadn't and wanted $120 per person to select seats. Of the three of us, two paid it. I wouldn't as I felt it was a total rip-off. Coming home from Orlando they changed the seats! Then on their booking system, it updates to the newly allocated seats. Trying to get any sense out of the inept staff at the Orlando was impossible. They were totally uninterested. To add insult to injury the plane was delayed 2.5 hours.