Nok Air

Perfectly acceptable service great prices snacks in-flight included with option to buy other items. Easy online booking system. No inflight entertainment but unnecessary for a short flight. Nok outclasses Air Asia for example. DMK to Chiang Rai. Don Muaung is a great airport to access and negotiate.

DD7507 23 Feb HKT-DMK B737-800 (Leased from Ryanair). HKT airport only 2 check-in counters for this flight (1 not operational) girl sitting on the inoperative counter busy applying make-up. Poor girl on the working counter struggling hard to complete check-in for all the 150 odd pax. Again inflight crew great but again Inflight safety demonstration only in THAI. Legroom is very poor the guy in front reclined what he could his seat was straight in my knees. Great for a short hop of 1 hour or so but never for a longer flight.

DD7502 21 Feb DMK-HKT (B738 leased from Ryanair). Ground staff level of English is so poor that I had to draw a window to explain I wanted a window seat. Cabin crew very warm and delightful bunch of girls. Safety demonstration only in THAI (not English) considering more than 70% of the flight were foreigners. Snack served was a cold micro mini sized stuffed bun and 1 cup of water good enough for a Low cost airline. They should play some soft spa type instrumental music considering Thailand is so rich in it's music and culture.

Flew Bangkok-Chiang Rai-Bangkok last month. Cheap and cheerful sums it up. Website easy to use. Even got a free drink and cake inflight. Don Muang not busy so quick check in and no queues at security. Why pay much more to fly with Thai unless of course you are connecting at Suvarnabhumi in which case TG would make sense as the transfer from BKK to DMK can be tricky and time consuming.

3 flights over Christmas/New Year between Bangkok and Buriram all had problems. Nok Air have increased their frequency to daily on this route but as a result have over stretched themselves if any issues occur. Flight 1 - originally booked for 23/12 emailed 3 days before to say flight was cancelled due to weather forecast but managed to get rebooked on to next day flight instead. However flight was full and found last row of seats in saab plane has reduced legroom so not happy. 2/1 - Buriram to Bangkok. Flight due to take off at 3.30 took off 5pm. No information provided about delay to any passengers from Nok air staff about delay or when incoming aircraft likely to arrive - dependant on information on internet instead. Buriram - Bangkok 5/1 worst of the 3. No information about issues until arrive at airport. Told flight cancelled - after much arguing between all passengers and staff offered alternative of flight to Ubon and then minibus back to Buriram with cost of ticket refunded. Originally scheduled to arrive 3.10 arrived Buriram at 11pm instead. Very disappointed with Nok Air this trip not only with issues but with lack of honesty about cause and information on delays being provided in an accurate manner. The issues have arisen due to one of the leased aircraft developing a major fault causing numerous cancellations and knock-on delays but would like to have been told this. Being a big supporter of Nok Air previously I am disappointed by this. Hope they get back to previous standard in future as this is the only flight option to Buriram.

Bangkok to Nahkon Si Thammarat RT. Nok is a wonderful LCC that has justifiably built up a loyal customer base. As a Nok Club member I receive an extra 5k allowance which is one of the airline's best deals. Yes the seat pitch is tight but is no worse than many western legacy airlines. The plane was clean and sufficiently staffed by FAs There is no inflight entertainment and no shared map. Nok provides a small snack and a pre-packaged cup of water. It's a nice gesture but many people decline the snack as it is usually a pastry with some sort of processed sausage or luncheon type meat. Baggage service was good. My only concern was that the safety instructions were exclusively in Thai and the English spoken was incomprehensible. Appreciably Nok is a Thai airline but it does carry non Thai pax The airline could easily record a proper English safety announcement and just play it as is the case with other airlines that service multi language clients. I consider Nok to be the best LCC in Thailand and its pricing is transparent.

Bangkok - Chiang Rai - Bangkok. Booked online. Check in was fast and easy. Checked one bag was not charged both ways. Snack was simple and tasty. Seat tip get exit row (44-45) - lots of leg room.

Online booking and check-in easy to use. Don Muang to Chiang Rai and return on B737-800. Only economy option. No inflight entertainment but soft drinks and small snack served for free. There was an option to purchase other foodstuffs and drinks from the trolley. Quick check-in and luggage collection at both ends. Please note that when booking online you must de-select extra luggage and insurance or these will be charged for. Free 15kgs luggage included. If your trip might involve changes to your itinerary it's well worth paying a few extra baht to buy a flexi ticket. Otherwise you have to buy a new ticket in most cases. On landing you receive a text message thanking you for flying with them and asking you to report any problems or concerns with their service! Certainly we had no such concerns. Cheaper than Thai Air Asia and much cheaper than Thai.

BFV-DMK. One of three flights a week on a 36 seater Saab from Buriram to Don Muang. No queue for check-in due to very few people in the airport. Slightly dubious the luggage scales were correct given a subsequent Air Asia flight and had to pay 400 bht for a couple of kilos extra luggage - not a big deal given the price of the flights booked (1100 bht all in) but disappointing none the less in hindsight. Other than that an excellent value for money flight which arrived early and had the usual free snack and water provided during the 40 mins in the air. No inflight entertainment on this size plane but not an issue for the short hop. will be using again over Christmas already having booked the same promo fare.

I was unfortunate enough to be going from Don Muang to Roi-et on the evening flight of 20th February. Received an email stating it would be leaving at 6.15pm rather than 5.50pm but on arrival at the airport it had been changed again to 6.35 pm. 6.35pm came and went no information whatsoever from any Nok air employees eventually at 7.05pm we were called took of at 7.10 approximately and arrived at Roi-et at 8.20pm more than 75 minutes late and yet no apology from any Nok Air staff. Whether this was a one off bad experience I'll wait to find out if things improve then I'll only be too glad to report it but customer relations need some improvement based on Wednesdays ordeal. The person waiting for me in Roi-et asked why the plane was so late Nok Air staff in Roi-et did not know.