✅ Trip Verified
| We purchased 4 tickets from Bangkok to Phuket months in advance for all four of us. Our flight was cancelled the night before departure. Nok Air emailed us that night to tell us of the cancellation and wrote the following: “Please be advised that flight DD7504 on NOV 19 2018 is cancelled due to technical reason. You are entitled for one of the following options, 1.Transfer to other available Flight at Donmuang Airport without any additional charges or change traveling destination DD7500 19NOV2018 DMK – HKT Dep. 06:10-07:35 DD7512 19NOV2018 DMK – HKT Dep. 11:00-12:20 DD7506 19NOV2018 DMK – HKT Dep. 13:35-14:55 DD7514 19NOV2018 DMK – HKT Dep. 15:15-16:35….” We immediately called Nok Air to transfer our flights (the same ones listed “without any additional charges”) but the number continuously went to voicemail. We tried several different numbers and emailed but had no luck. It was very late and we saw online that flights were getting booked up fast, so we did the only thing we could do and just purchased the four tickets ourselves and because it was just hours before the flight the four tickets came out to approximately $500. We had originally paid $171.40 for the four tickets. On the way to the airport, we wrote them a nice email to provide them with our new flight information and receipt so that they could refund and reach back out to us as soon as they could. No response. We made it to Phuket and had a week left of our trip and didn’t think twice about it since we thought that it was a pretty simple issue to resolve. We made it back home to the States and were confused that we had still hadn’t heard back from them. This is where the real headache began.. My fiancé called, waited, explained, called, waited, explained, and called some more, waiting some more, and explained some more, emailed over a dozen times and spoke with a dozen people within a three week span. Sometimes he wouldn’t even get a hold of anyone. Other times we would literally put the phone on speaker phone for an hour to finally speak to someone for 5 minutes who didn’t want to deal with the issue then transfer us to someone else to repeat the whole story again to just be transferred to someone else, then promised something or told to call back at a different hour or some other craziness! Not one Nok Air employee listened to us, they just read from some sort of manual and tried to get rid of us each and every time. Needless to say on the fourth week we were exhausted. They accomplished tiring us out. We spend $171.40 on 4 tickets on a flight that they cancelled to then have to pay $500 to transfer flights that they clearly stated we wouldn’t be charged for! Oh- and here’s the kicker – since we were calling an international number and spending hours on the phone on hold, we were hit with a $300 phone bill at the end of all of this. Just thinking about this again leaves me with the feeling of disgust.