NIKI

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 42 reviews
8/10
3 star Skytrax Rating
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9/10

"staff were great"

(United Kingdom)

Saltzburg to Manchester. Flight was great, staff were great, all on time, communications great, better than other budget airlines. All let down by Swissport who couldn't unload the plane or communicate in anyway, getting the bags almost took longer than the flight. 1hr 30mins to get the bags.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSZG to MAN
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"impressed with everything"

(Canada)

D├╝sseldorf to Vienna, and the flight was on time, seats were comfortable and sandwiches were served for this short 50 minute flight. I was very impressed with everything, since I had never heard of the company before taking this flight! The flight attendants wore jeans, which surprised me at first, but was not much of a bother for the cheap price I payed my ticket.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDUS to VIE
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

NIKI customer review

(Thailand)

I flew from Olbia (Sardinia) to Vienna. It was a little delayed from departure but we enjoyed their service. The cabin crew was attentive and friendly. They had sandwiches both vegetarian (containing egg) and non-vegetarian.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
4/10

NIKI customer review

(United Kingdom)

VIE-KEF on an A320. Slightly late getting away from VIE landed 20 mins late. Online check in good. Boarding well managed. Seat horrific. Exceptionally uncomfortable for a 4 hour 15 minute flight. Parked at a remote gate and took 45 minutes to arrange a bus to collect us they even managed to bring the next set of passengers returning to VIE to the aircraft before off-loading us. A total mess. Despite the huge delay we waited for 15 minutes for the luggage. Appreciate that it was the fault of KEF ground handling but it's the airline's choice which company they use. Lack of comfort and ground handling failure will probably mean that I avoid Niki next time.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
3/10

NIKI customer review

(Germany)

Economy flight from VIE to HAM on a NIKI A321 (booked with Air Berlin). Flight was 30 minutes late due to aircraft change so we saw crew hastily changing. Crew was nice and there was a good sandwich a free soft drink or coffee for that 1 hour flight. The seat distance was the worst I have seen! Being 189cm I could only find one position to sit and still felt cramped. So if you are over 180 cm (6ft) height avoid.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

NIKI customer review

(Austria)

Barcelona - Vienna Feb 2014. Clean plane captain and crew fully alert and friendly / helpful and in a good mood free papers free soft drinks and sandwich. Plane on time on departure and arrival. Only negative point: Swissport counter crew at Barcelona that does ground service for many airlines. Partly incompetent uninterested laid back and no sense of urgency. Left baggage for almost 20 minutes standing on weighing scale - later admitted they had "forgotten" it. Then affixed a priority sticker. Other problems encountered not responsibility of Air Niki but of Barcelona airport layout and management / airport staff.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

NIKI customer review

(Slovenia)

7th July 2013 (GRZ-SSH) and 21th July 2013 (SSH-HRG-GRZ) with Airbus A320 OE-LEX. Everything was fantastic! Cabin was clean and food it very tasty. The chief flight attendant was the same on all two flights and she was really very friendly and other members of the crew were very kind. I flew to Egypt with many different airlines but NIKI was the best they had the best food most friendly crew and they have new aircraft's.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

NIKI customer review

(Denmark)

CPH-VIE-CPH 16th May outbound. 2 year old ERJ190 clean and comfortable seats. 3/4 full. Free drinks and sandwich. Chicken or cheese to choose. The little sandwich was okay for this 1h 35mins flight. 19th may inbound. Clean newer A320. Comfortable seats. Same service as the outbound flight. OK sandwich. All in all I had a very good trip with them.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

NIKI customer review

(Austria)

DUS-VIE. Very friendly and motivated staff. Best standard service of the German speaking airlines.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

NIKI customer review

(Austria)

VIE - HAM. No leg room at all crew and food was alright but wouldn't recommend this airline.
Seat TypeEconomy Class
Value For Money 12345
no