✅ Verified Review
| Vienna to Abu Dhabi return. We booked our flight with FlyNiki from Vienna to Abu Dhabi and return. The inbound flight was okay, web check in worked like a charm once I called Etihad to see why I can't check in with them, and they pointed me to FlyNiki. One suitcase got devastated (no wheels left in Abu Dhabi) but they are not to blame. The problem came with the return flight. I tried checking in as usual on their website, tried the confirmation number first and got error: customer not found. Then I decided to try the tickets and lucky me, I got checked in. This however was not the case for my family. Every time I tried checking them in I got customer not found. I have tried contacting them the very same night with no success (their Abu Dhabi toll free number doesn't work). Finally gave up and contacted them via the online form (after almost 30 minutes of struggling with the thing). Next day I woke up and tried all the numbers I could find - Abu Dhabi airport, Etihad, Toll free number (all of these cost money to call) with no success. Not knowing if my family even had a chance of flying I contacted the hotel's concierge, who was lucky enough to get me through to AirBerlin. Now comes the funny part: the guy on the line confirmed all tickets are valid but I wasn't checked in, nor had any other passenger on the flight. The flight was empty. So I asked him if we go to the airport and check in there, would it be possible to get seated one next to each other (at least my wife and the kid). He said it's not a problem. Going to the airport the flight turned out to be full and it was only because of the kindness of the Etihad staff that we got adjacent seats. The thing that angered me the most was they did answer the contact form on their site 2 hours before the flight saying: We also want to inform you that for this reservation wasn't made any check-in for any of the tickets. The airport has already took control over the tickets so a check-in directly at the airport will be necessary. They don't even know what's happening with their own reservations.