Nepal Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 33 reviews
6/10
2 star Skytrax Rating
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1/10

"flight has been delayed for 7 hrs"

(Nepal)

Not Verified | Disappointed! Booked the plane ticket 1 week before. On the day of check in at night they informed that the flight has been delayed for 7 hrs. I have to go for my duty on the same day but without any information they just said they will take me to a hotel take all the responsibility. They should have informed us 3/4 hrs before about the delay so that we could do something. Worst service. Will never travel with this airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKathmandu to Dubai
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"cabin crew were professional"

(Nepal)

Trip Verified | Nepal Airlines is a cheap option for direct flights from Nepal with good service. Nepal Airlines improved its service over time. The cabin crew were professional and meal served was good.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Kathmandu
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"meal provided during flight is delicious"

(Nepal)

Trip Verified | We took Flight from Kathmandu to Bangkok by Nepal airlines for our Holiday trip. Flight was on time, meal provided during flight is delicious and have veg and non veg options. Staff of airline were well behaved and professional. I will use service of Nepal in future as well. Highly recommended.
AircraftA320-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Kathmandu
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"good idea to try Nepal Airlines"

(United Kingdom)

Trip Verified | Flight was on time, food provided is very good and warm. They did provide us window seat while boarding. It’s good idea to try Nepal Airlines for onward journey if you are traveling from/to Nepal.
AircraftA330-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKathmandu to Bangkok
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Cabin crew were professional"

(Nepal)

Trip Verified | We travelled from Bangkok to Kathmandu on 10th Feb. 2023 the flight was on time. They served hot meal during 3 hrs flight. Cabin crew were professional. Airplane used during our flight was narrowbody so no entertainment was available.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Kathmandu
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"little to complain about"

(United States)

Trip Verified | Pleasantly surprised with my 1 1/2 hour trip from New Dehli to Katmandu. No issues, Left just a few mins late. Would have arrived on time, but thunderstorms in Kathmandu forced us to hold for 20 mins in the air. Staff were pleasant and a full meal was served. Decent value, with little to complain about. Would use again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Kathmandu
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Hospitality was great from your staff"

(United Arab Emirates)

Trip Verified | I had heard lots about this airline. Somehow they were able to justify their services. Sanitation and cleanliness were lacking, they need to bring this matter to their attention. Hospitality was great from your staff.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKathmandu to Dubai
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"overall it was great"

(Hong Kong)

Not Verified | Hong Kong to Kathmandu. The food of Nepal Airlines was the best. The entertainment was average and even the seat, but overall it was great! There was no delays which was great.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHong Kong to Kathmandu
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"regret to opt for this airline"

(India)

Trip Verified | Kathmandu to Delhi. I regret to opt for this airline as the cost was cheap but they have a pathetic customer service. My flight got delayed and nobody from Nepal airlines told me about my delay. I called the Cs team and she told me she did not call me as there was no local number? Why would a person who doesn't live in Nepal carry a local number while booking the flight? She later had a defence that she did not even have my email! I wonder how did she email me the tickets without having an email. All in all, i am wasting 6 hours at the airport because the airlines could not afford a international call. Your choice now.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKathmandu to Delhi
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"delayed by over 5 hours"

(Hong Kong)

Trip Verified |  Kathmandu to Hong Kong. The flight is constantly delayed and is over price. The flight is 3-5 hours late. The previous time I took the flight which was delayed by over 5 hours and did not provide any good reason for it. The same this time, but the situation is worse because we had to get to airport before 8 and the flight was supposedly should fly at 11:30, which did not happen. I wouldn’t mind if they gave a valid reason for why they are late, but yet again they give no reason to why they were delayed or even if they were aware of it.
AircraftRA409
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKathmandu to Hong Kong
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1 to 10 of 33 Reviews