Nepal Airlines

✅ Trip Verified | I am a passenger on Nepal Airlines Flight RA-225 from Kathmandu to Bangalore on February 27. I am writing to formally express my frustration and disappointment with the way my flight cancellation was handled. Firstly, my flight was canceled without any prior notice via email or phone, either to me or my travel agency. Upon arriving at the airport, I found that several managers were present, yet none of them seemed to know what to do. When I informed them that my family and I needed to reach Bangalore urgently for our New Year celebrations the next day, they showed little concern or willingness to assist. After repeatedly going back and forth between different offices and waiting for answers, I was finally told that Nepal Airlines could only fly us to Mumbai, and from there, we would have to arrange our own travel to Bangalore. This was shocking and unacceptable, but since we had no other option, we had to agree. Upon arriving in Mumbai, I learned that Nepal Airlines had arranged connecting flights for some U.S. passengers from Mumbai to Bangalore, while leaving most of us stranded without any support. I attempted to contact Nepal Airlines but my calls were ignored. I also sent messages via WhatsApp, which were seen but not responded to. When I finally managed to speak to someone, I was blamed for going to Mumbai, and was told that because of this, the airline would not book us a connecting flight. This response was shocking and completely unacceptable. Due to Nepal Airlines’ failure to provide proper assistance, I had to book my own flight from Mumbai to Bangalore at a high cost, with no compensation or refund. I urge Nepal Airlines to take responsibility for this situation and provide a refund for my additional expenses, as well as an explanation for the poor handling of this issue.

Not Verified | Avoid this airline at all cost. I was overweight on my luggage and happy to pay, however, they don’t take cards and did not have change to take cash, making me wait for almost half an hour. Management were terribly rude in the process. I travel a lot, and this is the first time I’ve experienced this.

Not Verified | I never expect flying in business class also need to suffer from these issues - checking in for economy and business class at the same counter so need to wait like hell. Seat arrangement was disaster. I was assigned near the door while the back seat was empty and next to my seat was occupied by the staff seems a higher position. I request to change my seat but back seat was taken by someone else not sure from where she appear. Lounge food was okay not really impressed but staff was really nice and polite also the guidance was helpful. Also the lounge should be after security check so while I wait for boarding I can relax there. But hats off to the gentleman (crew member) good service and polite. Seems he is the only one serving business class .

✅ Trip Verified | Worst airlines with poorest customer service. They cancelled my flight at last moment without any proper prior notice leaving all of the passengers stranded at the airport with no alternatives. They staff were quite useless and didn't provide proper support for rescheduling. It has been over 2 weeks and I am still waiting for my refund. Similar issue happened on my return trip as well. The flight got delayed by over 4 hours causing me to miss my connection flight. Due to the irresponsibility of Nepal airlines I lost almost 500dollars on booking new flight, missed hotel reservations, connection flights and buses. Never book from Nepal Airlines again.

✅ Trip Verified | We took flight from Kathmandu to Delhi. The aircraft was Airbus. Flight was quite good and on time. Food that was given during flight was good and well presented. cabin crew was so friendly and humble.

Not Verified | Its my first time using Nepal Airlines from Dubai to Kathmandu and this is the worst experience ever for me because of flight delays. Its already been 5 hrs but still they didn’t give us any specific reason why the flight got delayed or cancelled and when we asked one of the employee from Nepal airlines he said no idea.

Not Verified | Disappointed! Booked the plane ticket 1 week before. On the day of check in at night they informed that the flight has been delayed for 7 hrs. I have to go for my duty on the same day but without any information they just said they will take me to a hotel take all the responsibility. They should have informed us 3/4 hrs before about the delay so that we could do something. Worst service. Will never travel with this airline.

✅ Trip Verified | Nepal Airlines is a cheap option for direct flights from Nepal with good service. Nepal Airlines improved its service over time. The cabin crew were professional and meal served was good.

✅ Trip Verified | We took Flight from Kathmandu to Bangkok by Nepal airlines for our Holiday trip. Flight was on time, meal provided during flight is delicious and have veg and non veg options. Staff of airline were well behaved and professional. I will use service of Nepal in future as well. Highly recommended.

✅ Trip Verified | Flight was on time, food provided is very good and warm. They did provide us window seat while boarding. It’s good idea to try Nepal Airlines for onward journey if you are traveling from/to Nepal.