Nepal Airlines

✅ Trip Verified | Pleasantly surprised with my 1 1/2 hour trip from New Dehli to Katmandu. No issues, Left just a few mins late. Would have arrived on time, but thunderstorms in Kathmandu forced us to hold for 20 mins in the air. Staff were pleasant and a full meal was served. Decent value, with little to complain about. Would use again.

✅ Trip Verified | I had heard lots about this airline. Somehow they were able to justify their services. Sanitation and cleanliness were lacking, they need to bring this matter to their attention. Hospitality was great from your staff.

Not Verified | Hong Kong to Kathmandu. The food of Nepal Airlines was the best. The entertainment was average and even the seat, but overall it was great! There was no delays which was great.

✅ Trip Verified | Kathmandu to Delhi. I regret to opt for this airline as the cost was cheap but they have a pathetic customer service. My flight got delayed and nobody from Nepal airlines told me about my delay. I called the Cs team and she told me she did not call me as there was no local number? Why would a person who doesn't live in Nepal carry a local number while booking the flight? She later had a defence that she did not even have my email! I wonder how did she email me the tickets without having an email. All in all, i am wasting 6 hours at the airport because the airlines could not afford a international call. Your choice now.

✅ Trip Verified |  Kathmandu to Hong Kong. The flight is constantly delayed and is over price. The flight is 3-5 hours late. The previous time I took the flight which was delayed by over 5 hours and did not provide any good reason for it. The same this time, but the situation is worse because we had to get to airport before 8 and the flight was supposedly should fly at 11:30, which did not happen. I wouldn’t mind if they gave a valid reason for why they are late, but yet again they give no reason to why they were delayed or even if they were aware of it.

✅ Trip Verified | Bangalore to Kathmandu. One of the worst airlines if you consider on time performance. They are usually never on time. On time is word which is not in their dictionary. They do not provide information about the delay on their website and surprisingly other flight tracking websites also do not reflect the actual time of this airline. Prepare to get delayed by 2-3 hours under normal circumstances. I have traveled Nepal Airlines more than 30 times and maybe once it was on time (yes I was surprised).

✅ Trip Verified | Kathmandu to Mumbai. Terrible management. We were travelling with two senior citizens (80 and 77 years old) and they refused refused to provide us with two wheelchairs. They insisted that it was only a “2 minute” walk from the checkin counter till the boarding gate and that the 77 year old should attempt to walk it herself. This treatment was absolutely shameless. We would not recommend this flight to anyone. We are just completely appalled.

✅ Trip Verified | Worst management by Nepal Airline. I am very upset. I am waiting past 5 hours at the Airport. Scheduled flight was of 8 am. Jet airways and other flight scheduled after it already departed. They themselves are not aware of flight. They told us flight will get delayed by 3 hours, but its still 5 hours and I am still waiting. Plus the canteen at the international is overly priced. Airport is overly crowded. Moreover, I have to take off from my office today. I can understand how others might have wasted their important time too. Worst management ever!

✅ Trip Verified | Bengaluru to Kathmandu. The plane was a new A320 in mint condition. No entertainment system but it was a short flight around 2 hours and 45 minutes. We did take off about an hour late, and arrived 45 minutes late. The crew apologized for the delay. They served drinks during the flight, and later a dinner of a vegetarian curry, which was decently tasty for an airline meal. The toddler sitting near me received a special order child meal. Flight attendants were friendly and courteous. The seats were pretty basic, but had a small net storage pouch for items like the safety magazine or glasses case/headphones. Pleasantly surprised.

✅ Trip Verified | Delhi to Kathmandu. Never ever opt for this airline. Such a pathetic service. They delayed the flight 4 times by a total to almost 7-8 hours. Harrassing behaviour of the airline and no compensation. No sorry.