Nepal Airlines

✅ Trip Verified |  Kathmandu to Hong Kong. The flight is constantly delayed and is over price. The flight is 3-5 hours late. The previous time I took the flight which was delayed by over 5 hours and did not provide any good reason for it. The same this time, but the situation is worse because we had to get to airport before 8 and the flight was supposedly should fly at 11:30, which did not happen. I wouldn’t mind if they gave a valid reason for why they are late, but yet again they give no reason to why they were delayed or even if they were aware of it.

✅ Trip Verified | Bangalore to Kathmandu. One of the worst airlines if you consider on time performance. They are usually never on time. On time is word which is not in their dictionary. They do not provide information about the delay on their website and surprisingly other flight tracking websites also do not reflect the actual time of this airline. Prepare to get delayed by 2-3 hours under normal circumstances. I have traveled Nepal Airlines more than 30 times and maybe once it was on time (yes I was surprised).

✅ Trip Verified | Kathmandu to Mumbai. Terrible management. We were travelling with two senior citizens (80 and 77 years old) and they refused refused to provide us with two wheelchairs. They insisted that it was only a “2 minute” walk from the checkin counter till the boarding gate and that the 77 year old should attempt to walk it herself. This treatment was absolutely shameless. We would not recommend this flight to anyone. We are just completely appalled.

✅ Trip Verified | Worst management by Nepal Airline. I am very upset. I am waiting past 5 hours at the Airport. Scheduled flight was of 8 am. Jet airways and other flight scheduled after it already departed. They themselves are not aware of flight. They told us flight will get delayed by 3 hours, but its still 5 hours and I am still waiting. Plus the canteen at the international is overly priced. Airport is overly crowded. Moreover, I have to take off from my office today. I can understand how others might have wasted their important time too. Worst management ever!

✅ Trip Verified | Bengaluru to Kathmandu. The plane was a new A320 in mint condition. No entertainment system but it was a short flight around 2 hours and 45 minutes. We did take off about an hour late, and arrived 45 minutes late. The crew apologized for the delay. They served drinks during the flight, and later a dinner of a vegetarian curry, which was decently tasty for an airline meal. The toddler sitting near me received a special order child meal. Flight attendants were friendly and courteous. The seats were pretty basic, but had a small net storage pouch for items like the safety magazine or glasses case/headphones. Pleasantly surprised.

✅ Trip Verified | Delhi to Kathmandu. Never ever opt for this airline. Such a pathetic service. They delayed the flight 4 times by a total to almost 7-8 hours. Harrassing behaviour of the airline and no compensation. No sorry.

✅ Trip Verified | Kathmandu to Bangkok. I don’t recommend to fly with Nepal airlines. After my worst experience with traveling aboard, I advise you against Nepal airlines. I bought my first flight of return in Nepal airlines. It was a flight from Kathmandu to Bangkok, where I was going to take my second flight. First, I received that the flight had been delayed from 11 am to 4 pm by e-mail with only 12 hours I’m advance. As soon I received the e-mail, I call Nepal airlines office in airport because with the new schedule I would miss my second flight. In every call a different phone-extension was given. After my seventh call, I was advised to go to the airport because they could resolve my problem personally. In the airport, I was told to wait for someone, that had never appeared. I went to the police, that put me in (in Nepal airport, you have to have a ticket to get in). There, I was received with rudeness and unprofessionally by every Nepal airlines employees. For instance, I was told that I wasn’t allowed to be there and I was going to be kick out of the airport. Once again, I was told to be in the airport in the next morning because it was their responsibility to resolve my problem. Next morning, I was once again received with rudeness and unprofessionally. No one ever apologized for the inconvenience neither assumed the responsibility. Instead they only gave us one option going to the hotel. After getting upset, they started giving me other options, such us other companies flights and get into city center office. However, everything was fake. Never had been a option of flying with other company when I questioned them. Never had been a option to go to Kathmandu when I confronted them. At the end, I fly with Nepal airlines not even in 4 pm, but 7pm and I missed my connection flight. It was outrageous how an international airlines have dealt with their customers. Their were rude, impolite, unserious, liars and made fun of us. Therefore, I advise every traveler against flying with Nepal airlines.

✅ Trip Verified | I had a Nepal Airlines flight from Kathmandu to Delhi. The flight was 8 am but suddenly changed its time to 11 am and no one informed about that. Was surprised that on that day they were using A330. It was a new bird. So after sitting in the flight we waited there 1 hr due to traffic - so more delay. But the cabin was really good. They had entertainment System that was really good. Good selection of movies. They had veg and non veg food option - I choose the veg option and the food needs to get improvement.They also served soft drink. Overall the flight was good except the food needs improvement.

✅ Trip Verified | Kathmandu to Mumbai. Flight time was 13.55 in ticket. To confirm I called in office and the informed that time has been changed and been 4.30 but it got half an hour delay. Thats fine. Flights boarding finished just in 15 minutes. And We were in air in 5.30 pm. While talking about the legroom It was very good. A320 was new and cabin looked good. They served beer or cold drinks with the dinner. Food was good. Never expected that from Nepal airlines. It needs more improvement. There was no entertainment system just screen above our head that showed flight status. I took my own entertainment system. Otherwise flight was smooth.

✅ Verified Review | Doha to Kathmandu, the flight departure timing was scheduled for 0305 and on the same day when we reached at airport, we came to know that flight timing has been postponed to 1655 it means almost 14 hours delayed. We meet the staff of Nepal airlines and asked him for the solution. He suggests us to go back to the room or wait in airport waiting lounge. He also said that, "I will give you 35 riyal food voucher". How cheap is that? After a long time discussion (around 1-2 hours) they are agreed to pay the taxi fare and advised us to return back to our own accommodation. As we don't have any option so we agreed and returned back to our own accommodation. On the same day at afternoon: we came again in airport, and everything was going smoothly. But again we faced the issue over luggage. As per the ticket, it was mentioned 40kg luggage allowance. And again they were saying that, they reduced the luggage allowance and now it is only 35kg allowable. Afterwards, we paid 110QAR and proceed for immigration. On Board cabin crew behavior makes us totally disappointed. T I asked for water and they gave in small cup, when I again asked for another glass of water then she says, "Please wait until I finish to serve others." Return From Kathmandu to Doha we faced the same issue while returning, Our actual flight timing was for 11:20PM but when I called to their representative 01 day before, they informed us that, flight is scheduled for 08:00AM it means around 15 hours early. We went to their office and informed them that, we cannot travel 15 hours early and requested them to provide the ticket after that timing. Again they started arguing with us. After 1 hour discussion, they provided us connection flight (Jet Airways) via Mumbai. There was no any information regarding reschedule of flight and luggage allowance. I suggest that you do not travel with Nepal Airlines.