✅ Trip Verified
| Denpasar to Yogyakarta. I chose NAM Air because no other airline flew from Denpasar to Jogjakarta that evening and that would be a new experience for me. Thinking that the price of over baggage will be affordable as I read (through several website in Google) that the range is between 15.000 - 81.000 depending on the distance, so I decided to check all of my suitcases. I went to the check in counter, the CS was friendly enough. After showing my ID, and mentioning my destination, the staff weighed my bags, it turned out that they are over baggage - the maximum weight is 15 kg and the total weight of my bags is 30 kg. Then, the customer said that, the price for over baggage is 100.000 per kilogram. Therefore, I needed to pay 1.5 million for those bags. Well, my ticket was 1 million so I thought that the price for my over baggage didn't make any sense. Eventually, I decided to check only one bag and brought the small baggage into cabin. Still, I had to pay 700.000 for my baggage. That's very expensive compared to another airlines. At that time, the staff didn't accept card payment so that I had to withdraw some money from ATM machine. The check in process went smoothly (except for those weird baggage policy). The flight schedule was on-time, not many passengers on the plane that evening, maybe only 1/3 of airplane were filled. No bus, so the staff took us to the plane by minibus (better than walking though, but the other passengers must wait for the minibus since they only operated one). The plane was old - the interior atmosphere was not that fresh, however, the flight quality as good. As soon as the passengers arrived on the place, the FA distributed some candies. We also had bread and small mineral water. It's under my expectation, noticing the amount of money that I've paid for the flight. Since, I was so tired after having a long flight, then I just let it go and slept during the flight. The flight went smoothly though despite the plane 'age'. I arrived on-time, I also got my baggage faster less than 10 minutes after arrival. However, the problem appeared, the tag code in my bag was different to what I have in my ticket (although they share the same name) so that the staff stopped me for a while for further investigation. Another staff came and checked my bag, and let me go. Still, lot of people staring at me - thinking that I might take somebody's suitcase. For security reason,I know that it is good to check the baggage codes, but the staffs must be trained of what to do in case the same situation happens - not just keep questioning or blaming the customer because of having different codes.