NAM Air

✅ Trip Verified | Labuan Bajo to Denpasar. The most horrendous customer service by check in staff. I produced a ticket which showed l had purchased 20kg of check in luggage and was told l had only 15kg in the ‘system’. Made me take out luggage to meet weight whilst she and other staff were laughing and rude. When the airline sent me an email saying flight time had changed, l received a manifest of other passengers travelling on the flight and their personal email addresses. Huge privacy breach. There would be plenty of lovely girls looking for a job at an airline, instead you have the rudest girls working for your airline.

Not Verified | Labuan Bajo to Denpasar. Worst customer service I've ever witnessed. Very aggressive ground crew from Labuan Bajo, not one but 4 employees were attacking us and shouting, they have zero manners and their etiquette to deal with tourists is nonexistent.

✅ Trip Verified | Yogyakarta to Pontianak. Despite it's not peak season, the flight is full, even for the business class. The boarding was smooth, we departed on schedule, and arrived at PNK slightly ahead on our schedule. I got the expensive class for this flight (about 1,3 million Rupiah). NAM Air is a medium service airline, so they served snack (a little bread, a pack of cookies and a bottled mineral water). The plane is quite old B737-500, and was already need of repair to increase comfort to the passengers since the plane has no IFE, no wi-fi, and no USB charger. The flight was a little bumpy on the cruising altitude although the weather seems calm.

✅ Trip Verified | Pontianak to Yogyakarta. Just like usual flight with NAM Air, the flight is being delayed for only 30 minutes due to the late arrival in PNK. Old plane, no IFE, but at least the passengers got snack (a muffin and a cup of mineral water). No aviobridge access in PNK and JOG, maybe to save some money for the airline.

✅ Trip Verified | Flew Yogyakarta to Pontianak. It's one of the first flights in the morning from Yogyakarta Airport. The flight was on time. The plane was a quite old (when I checked it from the planespotters website) but quite comfortable. The two rows in the front is dedicated as business class seats. The economy seats are colored with red and blue (the same as NAM Air company color). The flight attendant delivered a cupcake and a cup of water. The leg room is adequate for LCC airlines. There are some things such as pashminas, perfumes, etc that being sold during the flight.

✅ Trip Verified | Flew NAM Air from Sorong to Jakarta on Flight No IN587. The check in process was fast and efficient with very friendly staff. We took off on schedule and arrived in Jakarta ahead of schedule. My luggage came out within 10 minutes of landing and was handed to me by NAM Air ground staff. The cabin crew were very friendly and I was very happy with the overall service provided by NAM Air and would certainly fly them again.

✅ Trip Verified | Belitung to Bangka on NAM Air, the ground staff believed it to be an important security matter to prevent me from bringing a bottle of alcohol on the flight. Now, where it gets weird is that my wife and other Indonesian friends were carrying alcohol, but were at no point even asked to get rid of it. Only the foreigner in the group was targeted. When asked about it, the ground staff took over 2 30 minutes to locate some rule stating that alcohol was considered a "dangerous product". So was "perfume", according to the same rulebook (we checked), but no one was deprived of their perfume before flying (I even got to keep my cologne). It becomes even stranger when you consider that the same alcohol bottle had made the journey first from Bali to Jakarta, then from Jakarta to Belitung - and only then was considered to be a "danger" somehow - and this was cabin luggage from start to end. My friends' alcohol bottles were permitted the whole way to and back from Bali, but not mine. Subsequent queries to the airline went unanswered, despite several follow ups (this is two weeks ago, and the only response I got was about my reservation number, then nothing ). When asked about whether it was permitted to bring alcohol on flights, or how my bottle was more dangerous than a perfume bottle (or in any way dangerous, as people with common sense would be prone to ask), or how a bottle of alcohol carried by a foreigner was a "dangerous" item but a bottle of alcohol carried by an Indonesian wasn't, I was met with a deafening silence. Which is just to say, you might want to stick to proper airlines rather than NAM Air if you intend on being a foreigner. You won't be treated the same way, even if you paid your fare...

✅ Trip Verified | Semarang to Bandung, The worst services airline ever. My flight was supposed to be at 6.00am but when i arrived in the airport the flight delayed to 9.00 am without any message notice or without any compensation at all. When i ask for the Nam Air customer service for not give any notifications about the delay they said that because the problem was coming from the technical problem from the plane therefor they cant give any notice nor compensation at all. 3 hours later they call all the passenger to go in the plane when the fact they just scan our boarding pass and just gather us and all of the passenger must wait standing at the station around 30 minutes for going to where the plane is being parked. I ask for one of the woman ticketing crew of nam air about all the mistake that happen today and she was not polite at all and talk like they did nothing wrong. .

✅ Verified Review | Jakarta to Jambi. NAM air has two cabins, business and economy. They still use the classic series of Boeing 737 but it is okay. The service was good, with low price (even lower price than JT or QG) and they still provide us snack! The FA was really nice. I recommend this airline if you are fan of classic series of Boeing and expect a free snack for low fare.

✅ Verified Review | Denpasar to Surabaya. Nam Air, the secondary brand of Sriwijaya airlines. The worst company I take. Today the nightmare in Bali. They start in time for boarding but when arrival to the bus for go to the plane stay 25min without moving, without AC and with passengers inside without space for moving. Arrival to the plane and are with engines off, this inside the cabin was very hot with aircon.