Mokulele Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 14 reviews
3/10
No Skytrax Rating
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2/10

"not impressed at all"

(United States)

Not Verified | I was not impressed at all. We had a short flight from Honolulu to Maui. We arrived from the mainland to Honolulu with about a two hour layover. We asked at the ticketing gate if our baggage had made it onto the plane and we were assured it did. Our flight departed probably 30 minutes early so there was plenty of time for the baggage to make it on the flight. We arrived in Maui and were told our bags did not make it on the flight and they blamed Alaska airlines for not getting the bags to them in time. We were told they would be on the first plane in the morning and I gave my number to the woman at the ticketing station. We waited all day and heard nothing, emailed customer service, called customer service, and drove by the airport twice (no one was there.) Finally after begging someone on customer service who was about to blow me off again and just "take my phone number again" she finally confirmed that the bags would be on the last flight of the day and we needed to come pick them up ourselves. I feel like anyone who has been on a trip with their bags missing understands how inconvenient it is to not have any of your belongings and need to purchase duplicates of things you already have, especially in an expensive location like Hawaii. You are usually traveling in warm clothes from the mainland. There was no offer to reimburse us for what we did have to purchase, which according to the department of transportation, they are legally obligated to provide. Additionally, any time I have had an airline lose my baggage, they have brought it to the hotel for us. So unimpressed and will try hard to not fly with them again and warn others to avoid them as well
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHonolulu to Maui
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Horrible company"

(United States)

Not Verified | Horrible company. Changed outbound time with no notification. Sent us to a different aircraft, no security no one walked us to plane. We boarded wrong aircraft. Return flight they moved departure time then cancelled with no re-booking so we had to book on Hawaiian the next day and spend the night ourselves to get home as no one answered customer service at all. Don’t book them !!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHilo to Kahului
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"most incompetent airline"

(United States)

Trip Verified | If you thought Spirit airlines was the worst, Mokulele has outdone it, worst, most incompetent airline I have ever flown. Flight schedule changes, policy changes etc, all with no notice! Right hand has absolutely no idea what the left hand is doing. Save yourself the agony, find any other means to get to your destination if possible. Unfortunately for us, on Lanai, it’s the only option.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLanai to Honolulu
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

Mokulele Airlines customer review

(France)

First of all the editors of this website should note that "Go! Mokulele" doesn't exist anymore the Cessna operations of that company are now run by a totally different company DBA "Mokulele Airlines". This may explain why I am puzzled by all the negative comments. I flew Kona-Maui Maui-Molokai and Molokai-Honolulu this summer and all three flights were perfect flight experiences and I had more than 45 pounds of luggage with me. Indeed you are weighed at check-in like in pre-WWI days (remember that Cessnas are very small propeller planes with serious weight limitations not large jets) but this is done discreetly. I flew on what seemed to be brand new aircraft. The seating arrangements also are clearly designed for center of gravity optimisation. Good side is that you always get a window and aisle seat (1+1 seating) and since you don't fly very high the views of Hawaii from above are magnificent. And for airline geeks such as myself you see and hear what's going on in the cockpit which is interesting.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Mokulele Airlines customer review

(United States)

They change the schedule of the flight ok that happens. They send an email informing people. However if you do not respond to the email your reservation is lost in the system. Took 30 minutes to recover the reservation. Flight was 30 minutes late. I heard about people who had 5 hour delays on a 45 minute (max) flight. Incredibly strict policy on carry-ons. Bags have to fit into a box and the agent has to see it go in in order to be approved. Woefully understaffed counter - for over 30 minutes there was only one person working the counter.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Mokulele Airlines customer review

(United States)

Flew Honolulu-Kona round-trip. The hottest temperature in a cabin I have ever experienced. Attendant said it would cool off in 10 minutes but on a 30 min flight with wait time on the tarmac it was torture. Small planes even smaller overhead bins and an outrageous $17 charge on what should be a carry on bag because the overheads are so small. Even charge for inflight soda. As flight choices are limited they have you. Next flight to Hawaii I will not island hop.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
5/10

Mokulele Airlines customer review

(Canada)

Everything worked out on on our flight Honolulu-Molokai. The plane was very small. The only thing that surprised me was that we all had to step on the scales which was quite embarrassing. Can't they do it privately if they must do it? I flew another airline back because of it. Didn't want to do the weigh in again in front of my friends! This airline lost my business.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Mokulele Airlines customer review

(United States)

Do not fly go! Airlines if you want to get where you are going on time. It is my understanding they only have 4 planes for all of their routes in Hawaii. The planes are smallish (fewer than 60 seats) and they frequently are out of service for repairs. You can imagine the domino effect. One fellow traveler this past weekend told me that of 10 times he flew go! Airlines 8 were delays. I was delayed last night for over 4 hours. Apparently this is typical. Stories other travelers shared included a Best Man missing the wedding of his brother a two day delay to accommodate a couple who missed their flight the prior day due to another unrelated go! delay. A young mother and infant delayed 8 hours. "go!" as an airline name is laughably ironic. Hawaii is an island state and as such relies on airlines as a major commerce and social necessity. Air transportation is a form of bridge connecting the islands. Apparently Mesa Air was trusted to be one of these bridges but their performance is comparable to a rickety rusted narrow causeway prone to periodic closure. Mesa needs to get out of Hawaii if they cannot deliver on their responsibilities.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Mokulele Airlines customer review

(United States)

The flight was constantly delayed between islands. The last hop which is a 25 minute flight all 3 flights between Honolulu and Maui were delayed by 4 hours. The airlines never apologized for the delayed never explained why there was a delay and provided no compensation for the inconvenience. In addition they are selective on checking bags although ours fit in the box they made us check them. Because they were checked we could not switch to a different airline . I would pay the extra and fly Hawaiian airlines and be on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Mokulele Airlines customer review

(Austria)

At the time of the booking go! Airlines does not inform the customer that they charge an extra amount of $17 for every piece of baggage. You are however informed of this at the time of payment completion (when it is already to late to cancel your booking). We booked one roundtrip from Honolulu (HNL) to Maui (OGG). At the time of our first flight all go! Airlines flights where delayed by hours some were cancelled (ours was delayed 3 hours). It is important to say that this was not because of bad weather or something all other airlines managed to fly their regular schedule. At the time of our second flight - same as before 2 go! Airlines flight were cancelled ours was 2 hours late. All other airlines managed to fly on schedule. When we talked to other passengers on the flight one can come to the conclusion that these extensive delays and cancellation of flights are go! Airlines business model. Considering the extra baggage fee - making the flight actually more expensive than a flight with a competitor the delays and the misinformation by ground staff I can neither recommend go! Airlines nor will I ever book a flight with this airline again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
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