MIAT Mongolian Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 33 reviews
6/10
3 star Skytrax Rating
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7/10

MIAT Mongolian Airlines customer review

(Germany)

Berlin to Ulaanbaatar return. First leg was nonstop on the large Boeing and return on a smaller plane that needed to be refueled in Ekaterinburg Russia. We had ordered vegetarian meals for both flights but on the first they did not have them. First flight was not fully booked and had lots of space at the back of the plane. The Boeing had good leg space and recline of the seats was good. Staff were attentive and replied to all requests. Food appeared to be cheap and was not tasty. The return flight had a refuel stop it took over 1.5 hrs longer. Plane was smaller had a 3-3 seat configuration and was nearly full. It had only 2 toilets for the whole Economy Class so there were queues in the corridor. However staff were helpful.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

MIAT Mongolian Airlines customer review

(United States)

ICN to ULN business class. The plane was a newer B737-800 which appeared to be in good shape. The seats were comfortable good food and very attentive FA's. Check in at ICN was relatively easy and ULN also fine. Why can't American carriers come anywhere near the level of service and civility found on Asian carriers?
Seat TypeBusiness Class
Value For Money 12345
yes
7/10

MIAT Mongolian Airlines customer review

(United States)

ULN to ICN on B737-800. On the plane the service is fantastic. Comfortable seats good meal attentive FA's modern and clean plane. Seats 1A and 1B have tons of leg room. Checking in at ULN is another story. Complete chaos. No questions about where you want to sit. Unable to check back through to the US so had to exit the terminal at ICN pick up bag at ICN then recheck in on flight to US. Boarding chaotic because of multiple planes leaving from the same gate. I wasn't sure I was on the right plane till I actually saw us landing in ICN.
Seat TypeBusiness Class
Value For Money 12345
no
8/10

MIAT Mongolian Airlines customer review

(Netherlands)

Several flights with MIAT on the routes TXL-ULN-TXL and PEK-ULN-PEK. Service is always good. Flights are most of the times on time (experienced only one delay in PEK due to bad weather conditions). Planes are ok. The Airbus 310 is getting older but performs good and is more comfortable than many of the newer planes. All in all I would choose MIAT over AirChina or Aeroflot also due to the fact that they have "almost direct" flights from TXL to ULN. Prices could get a bit lower though especially in the Summer season tickets can get quite expensive.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

MIAT Mongolian Airlines customer review

Many times was flying with Mongolian Airlines on route ULN-PEK-ULN. The fleet is aging especially A310-300. But the service food is fine.
no
3/10

MIAT Mongolian Airlines customer review

I got stuck in ICN for 12 hours. The delay was weather related (not MIAT fault) but the airline failed to inform us what was going on. While traveling on the pricier "Business" class I ended up spending the night sleeping in the airport terminal. Airline would not even issue meal vouchers (then again everything shuts down at Incheon after 900 pm) or statements of what was going on. Finally the flight took off at 500 am. Meals are OK. If I had to choose between Korean Air and MIAT I would stick to MIAT - they will take off no matter what (unlike Korean).
no
na

MIAT Mongolian Airlines customer review

Seoul - UB round trip. Flight out okay bumped to business class. Attentive staff. Food good. Plane clearly very old -- ashtrays old dial-type volume and channel controls video unwatchable. Return trip flight delayed 13+ hours because of a broken window. We had to wait for another plane. They did provide a bus to take us back downtown so we could sightsee picked us up again. Stored our bulky luggage for us. So for a struggling airline they're trying to keep the customers happy but don't have much of a fleet yet to work with.
no
na

MIAT Mongolian Airlines customer review

Seoul to Ulaanbataar Business Class - a short 3 hour flight. The crew were attentive. The meal was excellent but the aircraft they used seems to be aging a bit. The seats are below standard for business class compared to other airliners. The inflight entertainment was also outdated.
no
na

MIAT Mongolian Airlines customer review

Economy from Berlin-Tegel to Ulaanbataar and back and Ulaanbataar to Irkutsk. All flights on time. Good service especially from Berlin to Ulanbataar and back with a modern A 310-300. But even the flight to Irkutsk with an old Antonov An 26 was quite comfortable. Very quick check-in in UB!
no
na

MIAT Mongolian Airlines customer review

I am amazed to hear everyone commenting on flights leaving on time. In four years I have never been on a MIAT flight to or from Mongolia that has left on time. Time delays range from 20 minutes to 20 hours and have tended to lean towards an hour or so. I always allow a good delay for my connecting flights on the other end and more than once I have had to reschedule those flights anyway. Admittedly the service food and aircraft are improving in recent years but I still don't count on "on- time" departures.
no