Martinair

Customer Reviews

No Skytrax Rating
Food & Beverages N/A
Inflight Entertainment N/A
Seat Comfort N/A
Staff Service N/A
Value for Money 12345
Customer rating from 22 reviews
3/10
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Martinair customer review

Star Class - October 2004. My husband and I flew from Orlando to Amsterdam in Star Class on row 1. Check in at Orlando was good - we were given prior boarding. Even with row 1 our seats were not what I would consider large or equivalent to business class. When we both put our arm on the arm rest between us our arms touched - so the arm rest was cramped at best. Food I must say was good. Service was ok but the cabin crew seemed to be obsessed with making sure the curtain was always snapped (we had to go through that curtain to the lavatory). Very cramped space and it was very hard to sleep even on the first row. Seat didn't recline any more than a regular coach type seat. The foot rest is a "joke". I'm 5' tall and it didn't accommodate me. The return flight from Amsterdam to Orlando was more chaotic. There was no pre- boarding for Star Class so there was only one seating call which was like a giant cattle call. Everyone rushed to the gate. Again we were on the first row and the seating again was cramped and NOT the equivalent of a business class seat. Again the food was good but to be honest it was no better than the food we ALWAYS used to get on the regular coach airlines. To be honest I felt ripped off because I paid $1233 per person for those seats and I could have flown coach for a lot less and felt very little difference in comfort had I chosen an aisle seat. I wouldn't fly Martinair again - I'll pay the extra and get what I pay for.
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Martinair customer review

AMS-MIA. I wasn't expecting a lot from Martinair having never heard of them. The uniforms worn by the crew look uncomfortable because of their retro styling which I must say I really liked. The crew were very professional always smiling very attentive and helpful you couldn't ask for more other airlines could take a lesson from these guys. The plane was an reasonably old 767 but was clean and seemed well maintained. The food was very good far better than most airline food I've eaten in economy equal to British Airways and better than any of the US transatlantic airlines. The cutlery was metal too not something you see often these days. In all a very good experience with one only gripe: the seats are lousy there isn't enough height to support your head so trying to sleep is tougher than in a usual economy seat.
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