Mango Airlines

✅ Trip Verified | Cape Town to Johannesburg. Our flight JE158 on 12 Aug 2018 was delayed, the same airline flight before this flight was also delayed without any notification or communication from Mango Airlines to their customers. There are other options and next time Mango Airlines will be last/or not an option at all on my list of airlines to choose from. The cabin staff also did not help i.e. making sure passengers don’t waste time by getting unnecessary stuff out of their hand luggage blocking other passengers which caused huge frustration for people trying to get to their seats, causing longer waits and holdups. Standing at their station chitchat with each other was far more important and convenient then assisting passengers getting boarded quicker. Ensuring that there are no further delays is not on their agenda or being on time for the airline.

✅ Trip Verified | I have had endless problems with Mango Airlines on multiple consecutive occasions. I try and make payment for a flight booking on their website and I am informed that there was an error with payment, payment has not been processed and I do not receive a booking confirmation. Yet I receive a notice from my bank informing me payment has been processed and allocated to Mango. After phoning the bank and receiving an authorization code Mango still insists they have not received payment and refuse to issue me a booking confirmation. This is after waiting more than 30 minutes for someone to answer their phone. This has happened every time I try to phone and with every department. The staff are very helpful and have a nonchalant attitude, not really caring or helping to help resolve the issue. One person that assisted me informed me that the website was down but as soon as the website is operational again I will automatically receive my booking confirmation. After a few hours I still had not received the confirmation. Mango simply say they have not received payment, they cannot issue a booking confirmation. This has happened twice in a row. Shocking service, I will never use this airline again.

✅ Trip Verified | I am very disappointed with Mango. The return flight to Johannesburg was delayed by over an hour due to mechanical problems. On our return Johannesburg we were delayed due to the exit bays not attached and luggage was delayed. Our connecting flight was with kulula at 8.50pm we missed, and Mango did not offer any compensation. With 2 young children we were told they cannot help us, stranded at the airport with no other flights or accommodation. Very upset after a family vacation.

✅ Trip Verified | Johannesburg to Cape Town. Nothing to complain, excellent flight experience with professional and friendly crew. Departure on time, arrival in CPT 10 minutes earlier. Experienced moderate turbulence on flight level, cockpit communicated in no time which I personally appreciated a lot.

✅ Trip Verified | Johannesburg to Cape Town. The worst service and customer relations I've encountered.I am from overseas and was staying in Johannesburg with family. My cousin and I wanted to go visit another family member in Cape Town and Mango ended up being the cheapest for me; whilst for my cousin another airline was cheaper so we were flying separately but at similar times so as to meet up in Cape Town. Then during the day I received an SMS saying my flight was delayed from 19:30 to 21:30. This was quite frustrating because (as mentioned above) I was due to land at the same time as my cousin in Cape Town; but would now only be taking off as she landed. Frustrating, but not the end of the world. Next thing I receive another SMS saying the flight was further delayed and would now only be taking off at 23:30 - a 4 hour delay meaning my cousin would need to travel on as it wouldn't be fair to expect her to sit and wait for 4 hours while she could be with family as we were only in Cape Town for a weekend. I then get another SMS saying the flight is delayed and a different time is provided. I cannot recall this time although it was earlier than 21:30, but at this stage I'm so frustrated I plan on just heading to the airport to find out what's going on as it seems nothing is really clear. When I get to the airport I wait in the queue and receive my boarding pass and try to ask what the issue is and why everything is delayed. I explain that I'm meant to be travelling in convoy with my cousin and that we only have the weekend in Cape Town so these delays are somewhat frustrating. I am told that the "we were down" (whatever that means?) and that there's nothing to be done. I then go meet my cousin who is busy trying to check in, only to discover that they've now also got 2 different times on my boarding pass (19:30 - the original time & 21:30 - the supposed new time) so now I have to go back to a line where heaps of people are queuing as there are many delays (and many complaints) to clarify what time my flight actually will be. In the end, we got to Cape Town. Once back in Johannesburg, before leaving the country again I receive and SMS stating that Mango apologised for the delay; and says we can call them for assistance. I discovered they were willing to pay R250.00 for the inconvenience. As I was leaving the country, I decided to email them and find out whether this was applicable to overseas service users; and if so how that may work. I emailed 8 times and never received any response. Whilst I understand that the offer of a voucher as a gesture of good will due to the delays is non-obligatory, it is really frustrating that they never answer their emails and on top of such terrible service. It almost seems like a tactic used to ensure that not all affected and offered recompense are able to make use of such, therefore saving the company money. It would have been preferable to be given a discount on the flight that was delayed; or even vouchers to use on board for on board refreshments.

✅ Trip Verified | Cape Town to Lanseria. Probably the my worst experience. The counter system is so bad. It takes all mango flights to where ever in the country. No destination names are on the boards so everyone queues in the same line. Then to top it off I was told why I missed my flight, because I "late" when I was standing in the queue. There's a silent policy in the airport so no announcements are made. Any ways I told some one comes around to tell you when flights a board. No one came to me and asked me, so I missed my flight. I had to pay again although the flight had not taken off. No help was offered. So I had to wait from 14:00 until 19:00 for my standby flight. Was this worth it, well if you from the UK and intend using this flight forget it. To top it off the flight was delayed for another hour and no one could inform you what was going on. Really not the service I expect from a cheap airlines.

✅ Trip Verified | Cape Town to Durban. I landed in Durban, picked up my luggage and on loading my luggage into our car, noticed a large tear down the side of my luggage. We had already paid for our parking and drove straight home, with the intention to lay a complaint with Mango. Mango did not respond to phone calls nor our emails. My dad eventually had a response from Mango "Customer Care" where they fobbed us off. Numerous repeat emails to Mango solved nothing. They then forwarded the email to the head of customer care who promised to look into the matter. Never heard back from him either. True to Mango standards - they ignored us! No further correspondence.

✅ Trip Verified | Durban to Johannesburg. It all began with a simple 50 minute delay, then with a 25 minute delay and then a gate change. My flight was scheduled for 17:30, I was meant to arrive home at around 18:30. I only arrived at 20:35 - the flight was delayed, and apparently they had multiple issues. But then, if I leave the airport at 18:45 which was the delayed time, surely I'd arrive no later than 8? Everything was so slow and delayed, especially compared to my previous experience with Safair 2 days before, where it so quick and smooth. I will never fly mango again.

✅ Trip Verified | Durban to Cape Town. Sometimes it costs a staff member nothing, to save a customer a lot of trouble. Flight JE361 was late, but that's not a big thing. However Mango didn't give a revised arrival time. We waited with our cellphones, to sms or call our families and change itineraries. I did not hear it announced once! Then they told us to turn our cellphones off! I asked the air hostess very politely what the arrival time was, as I needed to sms my wife before turning my phone off. She said: "You cannot tell. Anything can happen during the flight. You must turn your cellphone off now." I asked again (saying "please") for any time I could use. She said only: "We don't know. The captain will announce it later". I began explaining that (again, "please"!) we could not communicate later with our phones on flight mode, but she walked away while I was speaking without saying anything. She was treating me (and everyone actually) pretty badly. In fact, she didn't seem to care at all about anyone on the plane's trip. I remember thinking what a rude lady! (At the same time, the Mango voice came on the intercom, saying that "if there is anything our staff can do, to make your trip more comfortable, please do not hesitate " etc. Well it couldn't have sounded more ironic) When leaving at the end of the flight, I told her that she'd messed up my trip unnecessarily and treated us badly. She then said again: "It's about the flight time right? We cannot know how long a trip will be. Anything can happen in the air". When I replied that they did seem to know how long routes would be, as they gave us arrival times when flights were NOT delayed, she said (incorrectly): "But I told you it would be two hours and five minutes". This was a lie, and also contradicted her previous statement, that they didn't know flight times. She and her colleague started writing a complaint form statement, that I doubt will be any more coherent, accurate or honest than their verbal statements. They were now both being quite rude and snappy. It was time to leave before things went down-hill! It's cheapness is not worth the unpleasantness.

✅ Trip Verified | Johannesburg to Cape Town. When checking in at the counter we were greeted by a very unfriendly lady who did not even smile. On weighing our bags we were 1.6 kg overweight between the two of us, which works out to 0.8 kg over weight per person. She told us that we would have to pay excess. We told her can't we get a concession as it's less than a kg each and or bags were bubble wrapped so we couldn't remove anything. She refused and we asked to speak to the manager. Instead of calling the manager she called a colleague of hers who was equally unpleasant. We explained that the excess weight was so minimal and we didn't even have hand luggage and then she told us to take our bags off of her counter and find someoene else to help us at another counter. In we end we had to wait to go to another counter and paid the excess of 0.8 kg for each of us. After this incident we will never use Mango again.