Malindo Air

Kuala Lumpur to Krabi via Penang. It was my first time using Malindo Air. The flight departed on time from Kuala Lumpur and we made a quick stop in Penang, Malaysia. Onboard we were served a bottle of water and a snack. The service on board was excellent for a budget airline. The plane was a very small plane with two small engines but this did not compromise leg room. In total we took four flights with them throughout our trip to Krabi and back. Great airline with amazing staff at very good prices. I will fly with them again.

I travelled on flight 802 from Singapore to Kuala Lumpur yesterday.  The flight was fine but my luggage was delayed at KLIA2 for over an hour because of the rain. Granted the luggage handlers are not under your purview but what was even more amazing was the lack of knowledge from the ground staff on what was going on. There were quite a number of passengers waiting patiently at belt 6.  Unlike AirAsia, who made numerous announcements and had staff available at the luggage belts to try to assist.  Malindo did not bother.  Eventually luggage started coming out from belt 6 but they were from AirAsia flights.  None were from Malindo which caused some confusion but passengers continued to wait. Then some passengers informed the rest the luggage came out via large item belt at the corner where Malindo lost luggage office is. No Malindo staff bothered to inform the passengers nor made any announcements.

Malindo Air never failed to offer low fair for this particular route (KUL-BKI), this hotly contested air route remained expensive throughout the year. My flight with Malindo Air without any problem, the inflight meal was only a light snack for a 2 hour and 30 minute flight. The inflight entertainment was good, but cut-off time was too early for such flight, some airlines will let you to view the IE from gate to gate, but not Malindo Air. The seat was good, legroom was excellent. The cabin was spotless and managed to get some light nap throughout the flight. There was an onboard meal that you can purchase either via online preflight book or on the spot purchase, but the options was a bit limited. The crew was professional, but still a lot of room for improvement. Malindo Air is an excellent airline which offers a rock bottom price but better services as compared to other low cost carrier.

Malindo Air has poor time management. I received re-timed notification as soon as i booked the flight to depart from SIN to KUL at 9:30pm day before I travel. On departure day, counter check with crew when I check in from SIN and she insisted flight will be on time because it been re-timed from 9:30pm to 11:10pm. It is late for business traveller because its gonna be midnight when I reach home. As expected, flight got re-timed again to 11:55pm and by the time I reach home and settle down is probably 3am.

After a terrible experience with Malaysia Airlines on the KUL-BOM leg, chose to fly Malindo Air on the return BOM-KUL leg. Booked an exit row seat and the flight was pretty good. I was not hungry so skipped the meal, the IFE was decent but the selection is limited. The crew was polite and the check-in was smooth with a 30 kg baggage allowance. The seats could be a bit more supportive for added comfort but its a small gripe. Definitely a much better experience compared to Malaysia Airlines and given that more often than not its just 60-70% of the price its completely worth it.

Denpasar to Kuala Lumpur. I used Malindo Air as an emergency replacement for Jetstar (who elected to continually cancel the daily DPS-SIN route for at least 2 weeks straight this month whilst blaming the ash cloud). Very pleasantly surprised with Malindo Air - luggage included, IFE for short haul, friendly cabin staff and would use again

I booked to travel Kuala Lumpur to Kathmandu with Malindo Air, good times and price, but 1 week before the flight they pushed back the time by 30hrs. When I rang to cancel and get a refund I was told a refund would take 90 working days. This is unacceptable and I would never fly Malindo Air again.

Tiruchirappalli to Kuala Lumpur with Malindo Air. New aircraft with cool lighting options. The check in at Trichy was smooth and easy with their ground stafs. Cabin crew was polite and cheerful. The best part comes in disguise of their seat pitch and the IFE. Food was not that flavoured but certainly not bad. On time service and pretty quick check out at KLIA Terminal 2. Overall worth for wat I paid for.

Malindo Air is the only budget airline to supply business class on the Singapore to Kuala Lumpur route. Even though it is a budget airline, in business class the crew still attempt to go the extra mile. Sadly, their options are limited, but the crew try their best. Business class cabin will be close to empty, but they use KLIA2 - the Kuala Lumpur terminal best avoided. Chaos, complimented by many budget air travelers. The typical old regional business class seats are not very clean. I dropped a pen between the seats and when running my fingers through it to find my pen, I had to fight through many layers of old peanuts, dust and other food leftovers. They do not have a lounge at KLIA2 (yet?). Weirdly enough though, when you call them, they will state they have. Only when asking where it is, they get confused as they find they can’t answer this question. After many questions their reply is changed to “will have”. Note I flew some time ago, so by now they may have. Sadly, if you want to check by calling them, you can’t trust their answer. Solely based on using KLIA2, I do not recommend this airline. I just don’t like that terminal. If using main terminal, I would have no issue recommending these flights.

In October 2015 I was about to have a flight from Bangkok to Kathmandu via Kuala Lumpur with Malindo Air. Three hours before the flight I was informed (at the airport) that my flight from Bangkok to Kuala Lumpur was cancelled by Malindo Air due to operation issues. As a result, I had to take a later flight andd therefore would miss. The first reaction of the ground staff was that I had to buy a new ticket to Kathmandu! After half hour of arguing they decided that they can arrange a substitute flight from Kuala Lumpur on the next day. From the office of Malindo Air in Kuala Lumpur refused to provide or refund any accommodation for the night. It was even said to me by a Malindo Air employee that there are many places where people sleep in the airport and I should find one. On the next day, before the fight, they promised I'll get a refund for the cancelled first flight. After writing them an email regarding the refund, I got the response that I won't get the refund and they cited the airline policy regarding changed schedule which is absurd!