Malindo Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 355 reviews
4/10
No Skytrax Rating
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3/10

"would be exploring other airlines"

(Australia)

Trip Verified | Flew back from Bali to Brisbane on 30th Jan 2018. Communication at Bali airport poor, flight delayed, no info provided to passengers. Flight home took longer than required. Aircraft had no entertainment etc for passengers, was a very poor aircraft. Flight to Bali completely different had entertainment (very basic though), was on time and communication was great. Leg room good. Do not plan on returning to Bali anyway but would be exploring other airlines if I did.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBali to Brisbane
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"No aid was given, not even free water"

(Malaysia)

Trip Verified | Flight from Yangon to Kuala Lumpur was scheduled to depart at 12.25 but received an email at 02.00 that flight would be delayed by 45 mins (acceptable). However only after check-in, clearing immigration and about 50 mins before departure was it announced that the flight would be further delayed, est to 14.30. In the end, flight only departed at 15.05pm. No aid was given, not even free water. Quite a pity considering I’m normally a happy Malindo flyer. If this happens again, I’d be very reluctant to use Malindo again. Food is okay, nothing great. Inflight entertainment is deactivated easily 20/30mins before landing (even if you are in Business Class).
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteYangon to Kuala Lumpur
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Very bad service by Malindo Air"

(India)

Trip Verified | Very bad service by Malindo Air. We were all traveling from Delhi to Kuala Lumpur to Bali. There was a 4 hour delay for the DEL-KUL line (OD 0206) because of which we were all put to another onward flight, KUL-DSP (OD 308) (Bali) which was 9 hours later than the original time of departure. (Shifted to 6pm from 9am). There was no compensation offered to us! They said their hotel was fully booked. Did not offer lounge access at KUL airport or showed even a little remorse about this. The managers at both Delhi Airport and KUL airport were particularly rude and nothing was done to at least assist the senior citizens. Would never advise you travel via this airline. I understand the delay, however, they should at least be apologetic, try to assist and offer some compensation.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Denpasar via Kuala Lumpur
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"have heard nothing"

(Australia)

Trip Verified | Denpasar to Perth. Changed Terms and Conditions after I purchased the ticket. Wife and I were caught in Bali due to the volcanic ash. Had flown Air Asia return, but the return was cancelled. Malindo was taking bookings a few days later, so I booked a one way return home, however the flight was later cancelled due to further ash (no problem there). After 8 weeks of hearing nothing, I contacted Malindo and they advised I was entitled to a credit that expired in December, and sent me new terms and conditions that related to the ash issue. None of these were on the T+C's the ticket was purchased under, even though Denpasar airport had been closed due to ash prior to my purchasing the ticket. Asked if I could take up with the "refund team" and have heard nothing, except they are sorry if I've been inconvenienced. All I wanted was an indefinite credit as outlined in the T+C's I purchased the ticket under. Meanwhile, Air Asia gave a full refund of the unused portion of the original ticket (55% of the total ticket cost).
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDenpasar to Perth
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"nobody gave us a reason for the delay"

(Indonesia)

Trip Verified | We had a horrible experience on a Malindo Air flight to Kathmandu from Kuala Lumpur. Our flight was already scheduled as delayed 4 hours before the departure. We were asked to get into the gate lounge, waiting to be boarded on the flight. We waited more than 1 hr in the waiting room and nobody gave us a reason for the delay. The airport operators, just informed us that they tried to do their best not to cancel our flight and it was the only one off to Kathmandu that day. Any kind of information or refreshment were not offered to us. Almost all passengers were furious and the airport staff contacted a Malindo representative officer. We started to be boarded when the Malindo crew appeared, apparently, the aircraft was ready, but the airline didn't have any cabin crew. With more than 4 hours of delay, without being offered a glass of water or being allowed to get out of the waiting hall, the boarding started. A passenger asked for some water and suddenly, a cabin crew member started shouting out and quarreling with the passenger. The plane took off quickly, the only 2 sentences that came from the cockpit throughout the whole flight were "cabin crew be seated for takeoff" and "and cabin crew be seated for landing". Any information regarding safety, to fasten seat belts, weather, destination, delay, timezone, take off, the landing was provided by the captain. It was my worst experience ever.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Kathmandu
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"experience was okay"

(India)

Trip Verified | Singapore to New Delhi via Kuala Lumpur. Singapore to Kuala Lumpur experience was okay but the landing shook the whole plane. Kuala Lumpur to New Delhi delayed by 1.5 hours. Cabin staff were rude. One of them even shouted at one of the passengers. I had to wait for 30-40 minutes at the baggage belt for my bags to arrive.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSingapore to Delhi via Kuala Lumpur
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

cheating by the airline"

(India)

Trip Verified | We booked Kuala Lumpur to Denpasar, on that day just before few hours of the flight I got an email from saying that our flight is cancelled because Denpasar airport is temporarily closed as there was a issue volcanic ash. The airline just sent a email to us informing this and there was not call or even an SMS. We tried to call their customer care and no body was there to answer our call even after waiting for hours on an IVR call. Finally we had to stay at Kuala Lumpur for 4 days and come back to Kochi on 1st December using one part of return ticket from DPS-KUL_COK. During this time I was continuously trying to contact the customer care of Malindo air and no one was answering our call. I contacted the Kochi office of Malindo air asking for the procedure for refund for the tickets booked in the cancelled flight from KUL to DPS. But to my surprise they said that they can not refund as the flight is cancelled not because of their fault. This is completely ridiculous and against there all the norms and also there own terms and conditions. I had send few mail to their customer care asking for the refund bu there is no reply so far. I feel this is clear cheating by the airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Denpasar
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"you get what you pay for"

(Australia)

Verified Review | Flew Perth to Perth via Kuala Lumpur, Colombo and Delhi. It is a budget airline and it does it very well and you get what you pay for. Had 4 international flights in all between 21/10/17 and 9/11/2017, on time every time. To compare business class is like Qantas domestic business class, though Malindo International far cheaper than Qantas Domestic. I have not been to Antarctica but have flown to all other continents BC including 1st Class to UK return and have never been able to sleep on the plane until I flew with Malindo and unfortunately I was awoken on 3 of the 4 flights to be asked if I wanted something to eat - no I didn't, I was asleep because I was tired, please do not wake a sleeping passenger unless it is to adjust seat position for landing/takeoff. Have absolutely no problems with Malindo Air.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RoutePerth to Perth via Kuala Lumpur, Colombo and Delhi
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Service was pretty good"

(Malaysia)

Verified Review | Kuala Lumpur to Trivandrum. Flew Malindo for the first time, from KUL-TRV and then TRZ back to KUL. Check-in was seamless. Both flight legs were smooth and comfortable. Ample legroom in economy class. Service was pretty good as well. Food served was above average. Being a hybrid carrier, you get a pretty decent return for the price.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Trivandrum
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the staff is not empathetic"

(India)

Verified Review | Delhi to Bali via Kuala Lumpur. My flight was late and the staff is not empathetic. They do not care about the consumer and are only worried about passing on the work to someone else. Food is horrendous. Connecting flights a big no no, since original flights gets delayed all the time one tends to miss connecting flight as well. Then one had to pay additional to book another flight. Inflight entertainment is one of the worst I have seen on international planes. No new movies or TV shows.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDelhi to Bali via Kuala Lumpur
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no