Malindo Air

✅ Trip Verified | This was, I believe, the first late night / early morning flight for Malindo Air to Kuala Lumpur on a Tuesday which may explain the small number of passengers. Checking tracking websites, the incoming flight was delayed an hour with similar consequential delay in departure. Arrival KUL only 15 minutes behind time. Ample space to stretch out on board. Leg room ample and seats more comfortable than those offered by other airlines. Basic food (form of pot noodles) and soft drinks supplied but mostly slept given the 0240 departure. Basic headphones distributed for IFE. Sign on door stated Wi-Fi fitted but not advertised on board. Beware KUL airport as departure boards are not updated, a change in terminal for the connecting flight to Bangkok not shown until 25 minutes prior to departure with resultant mad dash to reach the gate via the train. On time arrival at DMK bags arriving at the carousel on clearing immigration.

✅ Trip Verified | Denpasar to Colombo via Kula Lumpur. The first and the last time I will fly this airline and in my opinion it’s managed badly. From Colombo to Denpasar they gave us a 1 hour transit in KL and lost our bags, and the baggage services asked why I had booked a flight with 1 hour transit - I said if the airline couldn’t handle it they shouldn’t have let me book flights with one hour transit. The bags were later found but I had to go back to the airport to collect them after more than 6 hours of arrival. On the way back we had a 6 hour transit in KL and the flight was delayed for another 2 hours. After they boarded us to ththe gate the flight never showed up and they only told us that there was a technical fault in the pklane and a engineer is trying to sort out only after passenger made a fuss. We are still waiting for the aircraft.

✅ Trip Verified | Flew Kota Kinabalu to Kuala Lumpur. No doubt that Malindo Air is more than a budget airline comparing to other low cost airlines. However, many customer are not aware that the airline has revised its economy baggage allowance from 30kg to 25kg per domestic and international passenger since last year. During my flight, I was assigned at the middle emergency seat area. The leg room was huge. IFE content was decent but did not provide headset. Food was acceptable buts there was no choice,they do offer various of drinks. Crews were attentive.

✅ Trip Verified | We used Malindo Air to fly from Colombo, Sri Lanka to Perth, Australia via Malaysia and returned back to Sri Lanka the same way. All four flights had almost the same food of rice (Nasi lemak). They had noodles too but when we asked the cabin crew were they said they didn't have the noodles option. While we were returning from Perth to Malaysia on 1st March 2018 it was supposed to be a 6 hours flight. I asked the cabin crew for a coffee, the cabin crew member told me that coffee serving time had finished. They had been serving coffee just 2 minutes before and they told me they would get me a coffee but I didn't get it. No dessert, no buns or coffee. They just serve the rice with a curry. Disappointed.

If only short haul travel in Europe could be like this! First time flying out of Don Muang, liked the airport actually. It was a lot more compact and easier to navigate than BKK. Check in was quick and Malindo allows you to check a bag in for free. The flight departed around 30 mins late which seems pretty much the norm for Malindo and an area where they should really try and improve. I was amazed at the condition of the cabin when I boarded - almost brand new plane, spotless, seats with great legroom and large IFE screen. Crew polite and immaculately attired. The IFE was more than enough for a flight of under two hours with several movies and TV programs. A hot pizza kind of snack was served along with a soft drink. All for a bargain price - was similar to Air Asia. Would definitely use again - in fact I've already booked further flights with them.

✅ Trip Verified | Kuala Lumpur to Singapore. Almost 2.5 hrs delayed ex-KUL yet still put us at remote bay upon arrival into Singapore. Announcement given by the pilot are not specific and clear on timing. Mentioned 15 mins but delayed for an hour plus on ground. Totally disappointed with the arrangements for arrival. Inconsiderate towards pax who has connecting flights. Will not consider as my travel airline again!

✅ Trip Verified | Kuala Lumpur to Bangkok. My flight had been delayed for 2 hours. First time informed me via email, the second time was last minute. They didn't compensate unhappy customers. Malindo Air, please do something about it to retain satisfied customers.

✅ Trip Verified | Kuala Lumpur to Penang. I was worried about booking with Malindo considering the negative reviews, bu I had a good experience to Penang with them considering their low last-minute price and generous baggage allowance. Boarding started at departure time and we were about 30 minutes late arriving, but the crew was great, the seat was comfortable, and the cabin was spotless. They even had IFE but it was such a short flight I didn't use it. Would book with them again for holiday travel. Excellent value.

✅ Trip Verified | Kuala Lumpur to Denpasar. Last-minute booking on Malindo to Denpasar. They were by far the lowest price that day, even less than AirAsia and with a generous baggage allowance. The crew was attentive and even served a free hot meal. IFE was not working properly and they tried to restart it several times but I was content with the route map. Seat was comfortable and the announcements were clear. We were 30 minutes late arriving into DPS but being on holiday I wasn't in a rush. Overall I think Malindo provided an excellent value for the price and I wouldn't hesitate to book them again.

✅ Trip Verified | Bali to Kuala Lumpur. I flew Lion before on Indonesian Domestic flight said I would fly with airline again no communication at airport or on plane, no leg space on flight and I not that big. This last flight was Malindo Air from Bali to Kuala Lumpur, same airport service none and when give info not in English. I talked with other passengers and they. We're saying the same in Australia and in Bali, impossible to contact. I know only possible at Domestic airport if help needed, nothing by phone or email, or live chat. Our flight was late but was expected. The plane seating and entertainment was ok. The food was poor, no selection and other passengers we not eating all either. Return flight from Kuala Lumpur to Bali, ( note these are International flights). Same airport service none and seemed like Domestic flight service from a no where destinations and this in KUL a beautiful airport but seem were using backdoor service (none). The Batic Airline seemed like a old plane from looking out window to the wing. Looks like used puddle jumper for a domestic flight. The food on the plane was the exact same as Malindo Air going. I was at the front seating location on the plane. After the first 3 Row's the staff said only mixed vegy with rice, same as the flight going. I complained to the attendants, they said sorry Lion Air catering. Another meal not many people completed. Later I went the bathroom and both were not being used and the attendant was standing there and gave no comment. I went in and the seat was broken, cracked in half. Not even a comment from the attendant. They just do not care. This is very poor service for and international flight and bad for Indonesian tourism. If I knew that Malindo and Batik Air was part of Lion group I would have chosen other airlines.