Malindo Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 355 reviews
4/10
No Skytrax Rating
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6/10

"the seat was comfortable!"

(Malaysia)

Trip Verified | Kuala Lumpur to Penang. It was a 50 minutes flight, so no food was served on board. Surprisingly the seat was comfortable. Entertainment system was available on board, but headphone was not provided, so it's quite worthless because I couldn't watch the movies.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Penang
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"didn't get a single answer"

(New Caledonia)

Trip Verified | Kathmandu to Kuala Lumpur. I was in the flight OD183 5th December on my way back from Nepal to New Caledonia where I live. The flight from Kathmandu reached Kuala Lumpur with 1h 45 delay. To catch my connecting to Sydney leaving at 23:20 local time I had no choice than running. I was supposed to get my bag and recheck it as I was changing airline. But I had clearly no time and decided to get next flight instead, which I managed by chance. However I took a minute to go to baggage counter and they gave me a mail address and a phone number to contact later on. To this day I sent 10 mails and called every day and didn't get a single answer. Phone is always busy and nobody can help except telling you to call the number that never answers. One more thing, it is said on the website that check-in close 45 minutes before departures for international. This is wrong! It is one hour before, and this is how I missed a previous flight with the same company. I hate them now.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKathmandu to Kuala Lumpur
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"seats not all comfortable"

(United Kingdom)

Trip Verified | Perth to Bangkok via Kuala Lumpur. Malindo minimizes expenditure in areas such as check-in desks. For check-in to take over an hour is, however, excessive the three staff struggling with what appeared to be several large family groups travelling with excess luggage, Other airports / airlines apply triage the queue to ensure those who can be quickly processed are prioritized, something that makes life so much easier. The aircraft for the leg from Perth to Kuala Lumpur, though only a year or so old, was for reasons not explained supplied by Batik Air - part of the Lion group - and configured for short-haul routes. Amongst other things, there was no IFE and the seats were not all comfortable for a flight of nearly six hours. The aircraft for the flight from Kuala Lumpur to Don Mueng was similarly in Batik Air colors but was provided with IFE etc. No issues with the connection, including bag transfer, with arrival in Bangkok a few minutes ahead of schedule - the bus used to transfer to the terminal not overly full and likely as not as quick if not quicker than walking from a distant airbridge to the baggage collection hall and immigration
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePerth to Bangkok via Kuala Lumpur
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"I had the worst seating option"

(Indonesia)

Trip Verified | Kuala Lumpur to Jakarta. I had the worst seating option ever. 8A doesn't have a window! I felt that the safety demonstrations were not performed professionally and the plane had all in-flight entertainments removed. Food was okay - cheese chicken pizza, but I wished they could have served better. Flight attendants did their job well. I wished that they have a seat map of their planes and improve their food service.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Jakarta
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"food was tasty and well presented"

(Malaysia)

Trip Verified | I flew in on MH and arrived in Suvarnabhumi Airport but I booked a one way return on Malindo from DMK to KUL. Firstly, DMK is such a terrible airport that I can’t recommend it. It is filthy and worn out. Otherwise, the Malindo flight home was unremarkable. The service, boarding etc were all good. The food was tasty and well presented. However, the seats were creaking and showed their age. It was a 1hr 50min flight so that wasn’t a problem. Baggage arrived super fast which is a plus!
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBangkok Don Muang to Kuala Lumpur
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"experience the worst service"

(Australia)

Trip Verified | Perth to Kochi via Kuala Lumpur. Poor service, inadequate facilities, no actions customer service; even refused to give some hot water for a little baby to make feed. They are charging now like other major airlines and no longer economical, less luggage, and you can experience the worst service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePerth to Kochi via Kuala Lumpur
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"one of the best flights"

(Norway)

Trip Verified | Kuala Lumpur to Bangkok. From reading the reviews on I was expecting a horrible experience. But actually it was one of the best flights i’ve had in Asia. Checked the bags in at the KLIA express downtown Kuala lumpur and straight to the terminal where security and the priority immigration was a dream. The Sama Sama lounge was not especially notable for anything but offered a quick meal before our flight. In flight a welcome drink were provided along with staff taking meal and drink orders. Where we opted for just simple beer and red wine. The food was really good, nothing bad to say about it except it was a bit much. The flight attendant was always smiling and made it so much better for us. I would use this airline again 8/10
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteKuala Lumpur to Bangkok
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"unresponsive customer care"

(Singapore)

Trip Verified | Singapore to Kota Kinabalu via KUL. Flight got rescheduled to following day. We booked a straight flight to Kota Kinabalu for 3 November 2018. However, to our dismay, the flight was cancelled and our flight got rescheduled to 4 November 2018, just 2 weeks prior to departure. We tried calling the agent and airline several times and our flight was rescheduled on 3 November 2018. The whole process of the rescheduling took all the remaining 2 weeks and the customer service took very long to reply to our email. We had to take the initiative to follow-up on the issue. This is unacceptable and they only confirmed our flight 3 days before our flight. The airline also refused to make any kind of refund. 2. One passenger ticket got void when we check-in When we checked in on the day of our flight, we were informed that one of our friend’s flight was voided due to system error. As a result of it, that friend of mine had to purchase another ticket to Kota Kinabalu. Malindo airline told us that it was the agent’s issue and when we called the agent, the agent told us that it was Malindo who cancelled our flight. Ultimately, we, the consumers are the ones who are suffering the consequences from all the errors. Denied assess to board on 2nd flight As it was a transit flight, we received 2 boarding pass upon check-in. At the check in counter, we were informed that the flight has been delayed to 1.15pm and we asked the customer service officer if we will be able to catch the transit flight as the time frame was only about an hour. The customer service officer told us that we should be able to catch the flight as the KUL - KK flight got delayed too. if we were to miss our transit flight, we will be able to board the next flight available to Kota Kinabalu to Kuala Lumpur Airport. We arrived at Kuala Lumpur Airport at about 2.30pm and we were 30 minutes away from our next flight. We rushed to the transfer gate and the gate to our next flight was not opened. We made it in time. However, to our utter disappointment, we were denied access to the flight as the staff told us that our flight has been rescheduled to a later flight timing (6.45pm). We were not informed on the change to a later flight We spoke to the duty manager and we were told that they rescheduled our flight to a later timing as the transfer of the luggage takes 40 minutes and our sin-kul was delayed. Hence, they shifted our flight to a later flight without informing us. We only found out when our boarding pass was rejected just before boarding the plane. The point being, we booked 6 tickets with free check-in luggage but we had only 2 check-in luggage. When we first checked in in Singapore they should have given us a choice whether we want to check in our luggage as it may delay our transit flight. We asked if we will be able to make it for our transit flight and we were reassured that it was possible to catch the flight. Clearly, it was not. Furthermore, we were asked to wait another 2 hours before we were issued the new boarding pass for an even later 6.45pm flight. Our new seats were not even guaranteed 1 hour before this flight. Another 2 groups on the same flights as we were faced similar issues: unresponsive customer care service, last minute flight changes, uninformed changes to flight etc.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSingapore to Kota Kinabalu via KUL
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"This is just unacceptable"

(Malaysia)

Trip Verified | Kathmandu to Kuala Lumpur. We were refused the business lounge due to our ticket purchase being prior to 15 Aug. As told by the staff here at Kathmandu, Malindo had given a standing instruction to the airport staff in Kathmandu that the lounge would not be available for passengers with tickets purchased before 15th August. This was not informed in advance to us. During the booking Malindo's page clearly states that the use of premier lounge is allowed. When last spoken to one of the staffs over the phone regarding flight delay, they assured us that we will be able to use the lounge. Upon arrival at the airport 3 hours prior to our flight at the check in gate, the ground staff refused to allow us the use of lounge due to the date of our ticket purchase. I called up Malindo's customer service, the staff who spoke to me was first unaware that such rule had been issued, however, the ground staff at Kathmandu had an official request from Malindo on the matter. Upon requesting this matter to be solved I was put on hold and the staff who placed me on hold was very argumentative and also rude and had the audacity of hanging up before solving my issue. I had requested to know her name, but she refused to give it to me, arguing over the phone saying that the matter would be resolved. She insisted on speaking to the ground staff and instead of resolving the matter for us she took his name and hung up. This is the worst flight experience I've had, Malindo Air shame on you and your customer service. I did not pay the price of a Business class flight for my family to be treated thus. This is just unacceptable! To future travellers you might want to consider a better airline.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteKathmandu to Kuala Lumpur
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"Thanking Malindo Air staff"

(United Arab Emirates)

Trip Verified | Chennai to Denpasar via Kuala Lumpur. Excellent staff. Thanking all the Malindo Air staff to get back my lost wallet while travelling from Chennai to Denpasar, Bali. Also ground staff in Denpasar was very cooperative and supportive when I informed them about the lost wallet.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChennai to Denpasar via Kuala Lumpur
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes