Malindo Air

✅ Trip Verified | I book this flight but i didn't add the baggage as with the super economy it is not included. My fault. At the check in they ask me 3 time the price on Internet. My booking was from Bali to Myanmar with one stop in Kuala Lumpur. I booked the fly as a single one, connected. They wanted me to pay two time the baggage as i was stopping in Malaysia!! So they wanted 300 dollar for a baggage when usually is 50? I paid 150 and i had to check out in Kuala Lumpur just to pick up my baggage and than go to the check in again, and pay 25 dollar for my baggage again! Funny that the price drop so much here in Malaysia. Its a trap guys.

Not Verified | Perth to Langkawi. Terrible airline, excess baggage fees are unclear, the rules change with each check in counter and are excessively high. I will never choose this airline again. I have only put a 1 as my rating because I can’t put a 0. It cost me more for a small 10kg bag than it cost for my ticket. Shamelessly ripping people off.

✅ Trip Verified | Kuala Lumpur to Bangalore. The flight crew was rude. Just before the take off I was really thirsty and asked for water as we made to wait for almost 20 min after the gate entry and had no access to drinking water, she said she would get it after the take off. 20 min after the take off I asked for it again she said she would get it and ultimately had to ask for it again and wait for 1 hour 10 min for a glass of water.

✅ Trip Verified | Dhaka to Perth via Kuala Lumpur. It's a cheap flight with the worst customer service ever. Paid add ins for blanket and head phone, when I asked for it and produced the receipt, flight crews advised they have no confirmation of it and refused to provide the service and advised to contact customer service when I arrive in Perth. I contacted the ground crew and I was advised to fill in a form. So I did that online and got a reply about a week later, advising to attach the receipts, so I did and it's been 3 weeks did not get a reply. Contacted over the phone 4 times, emailed them 3 times no outcome no reply. Furthermore, flight departure time from Dhaka to Perth was changed twice and now I got a email saying my return flight from Perth to Dhaka has changed and now I have over 14 hours transit in Kuala Lumpur, I bought the ticket with 1.5 hours transit. Contacted on the phone, I was advised if I wanted a refund I had to fill in a form online, which takes 45 days to reply and once in get a reply to call back and cancel the flight.

✅ Trip Verified | Took a flight from Langkawi to Subang, with my 2 kids (2 and 5). I must say, I felt welcomed and they treated me well considering I had to take care of 2 very hyper children. At the boarding area, the staff actually approached me and asked which destination I was heading to and the main reason why I picked Malindo is because of the service of letting family with children be boarded first. That helps alot. Parents, please take note. Everyone was courteous and pleasent. Thank you Malindo! Will definitely fly with Malindo again.

✅ Trip Verified | Phuket to Kuala Lumpur. One of the worst airlines. Boarding took forever. We waiting in the bus for 30 minutes because we waiting for another passenger to fill the bus. The cabin crew look tired. No more again.

✅ Trip Verified | Kuala Lumpur to Denpasar Bali. I flew with it before and never expected a lot of trouble this time. The seat I booked 8A was classed in the website as a window seat. But when I went into the aircraft (a B737-8) it had no window at all. There was a lot of noises from the kids on board but the air crew seemed to give no help on them. On the return flight same noises issue happened and no help. Inside the plane it was particularly hot though we put on aircon to maximum level pointing towards me. Meal is still complimentary however it has been downgraded a lot since 2017 and looks very simple now. They put out the snacks (bread bun, butter, peanuts and water) for the set. Water is free but you have to ask from another stewardess who gives out drink, if you want to choose any other types you have to pay extra. Staff attitude towards me was still okay which is only good thing. They let me have a second meal. I still keep Malindo as one of my choices cuz of its cheaper prices to MH (sometimes). When I only need are a plane to fetch me from A to B, checked bags with no add-on fares, some food on board so I'm not too bored and hungry, and bit of leg room on my seat in a short haul. Never fly on this airline if you expect high standards and want many comforts in your flight. Travelling for leisure, vacations etc. You will be very disappointed.

Not Verified | Melbourne to Denpasar with Malindo Air. Avoid this airline at all costs. Delays are inevitable, but poor communication, staff that don't smile, ground staff that lie to you, bags that go missing, inedible food, uncomfortable seats are all a choice.

✅ Trip Verified | Delhi to Bali via Kuala Lumpur. The behaviour of staff was not good. They refused to serve refreshments complimentary. For head phones you have to pay or travel without entertainment and refreshments. Overall not recommended to travel by Malindo Air. Better opt for AirAsia for economical flight..

✅ Trip Verified | Kolkata to Kuala Lumpur. Flight was on Time, Food tasty but less quantity. Spacious leg space.In Flight Entertainment good but Headphone not provided. The behavior of Cabin crew lead was very bad. For me AirAsia is better than this flight.