Malaysia Airlines

I flew Malaysia Airlines from Medan (KNO) to Bangkok (BKK) via Kuala Lumpur, and we choose Business class. For such a short flight, Malaysia Airlines surpassed my expectations. The business class was comfortable and the onboard staff are polite, even though they couldn't serve what we ordered (vegetarian meal). Maybe they can change the Baggage service allowance.

Bangkok to Kuala Lumpur, check in on line worked well and I chose seat 1A. Bag drop very quick as was premium security and security lane, once airside used a 3rd party CIP lounge which was ok with some food and drinks available. Boarding from gate F5 was orderly and done by section and class. Seat on the Boeing 737-800 was roomy and comfortable. Flight departed on time and once in the air lunch was served which was pretty good, crew very pleasant with extra drinks offered. Flight arrived on time taking 1hr 50min. Bags off very quick so a good service.

London to Kuala Lumpur with Malaysia Airlines. Sat upstairs in economy at the back, seats 38 H/K. Found the seats to be comfy and suitable but as with any economy seat you soon have the need to move! Good screen size, IFE movie choice was limited and all movies edited with swearing removed. This despite warnings and film rating prior to the film. Good food, best in a long time on an airline. Drink service was frequent, never thirsty. Cabin crew friendly and treated us like individuals. My partner was sick in the last 2 hours of the flight, one crew member stepped in and was fantastic, he did all he could to make the situation bearable. Return was better, economy very empty, moved from upstairs to main cabin downstairs with 3 seats to each passenger!

Upgraded to Malaysia Airlines Business-class by using the new bidding system, for a very reasonable fee. Seats were comfortable but the screen for IFE was oddly positioned, being lower than it should be and hence requiring you to slouch in the seat to get the best angle. Food was excellent, with the signature Satay accompanied by prawn, scallop and crab salad and a fillet of beef tenderloin. Service was friendly and helpful.

Since I did not buy the ticket from MAS I could not do anything but check in online. So the options of MH upgrade etc were not available to me, despite the fact that I wanted to do them. Why would an airline prevent its passengers from doing so, is unusual. I travelled AKL-KUL-BOM-KUL-AKL and the seatbelt sign was kept on for 75% of the trip. After 30 minutes or so, passengers just get up and move around opening overhead lockers etc, the staff stopping them. Was switched off 4 times at my request during this trip. Just does not make sense, they are using this as a crowd control measure. Unfortunately, this prevents the passengers from walking around and preventing DVT. AKL-KUL basically fine, food poor to average. Old plane (777-200) and not refurbished. Transit in KUL of 1 hour and efficient. KUL-BOM plane clean and newish. Some seats do not recline. Was given this seat without being told about this issue - despite paying extra to get exit row seats. Poor customer service in my opinion. Importantly when queried about the seatbelt issue the staff doesn't want to listen. Other airlines traveling similar distances encourage you to get up and walk around and this was completely absent here.

Malaysia Airlines from Perth to Kuala Lumpur. Check in was flawless. Flight was ok. Cabin crew seemed a bit uninterested, however they were attentive when called. Seats were comfortable, with plenty of legroom. IFE was ok. Food was a little disappointing. But it was good to be offered a beer before the meal. All in all it was a good flight with no unexpected surprises. I would fly with them again, no problem.

I got the upgrade to Malaysia Airlines business class via the bid for upgrade program with a small amount of money. The check in was smooth but the staff looked arrogant and tired, the baggage allowance for only 2 pieces of luggage doesn't make sense for business class customer. The lounge is clean and tidy, staff with smile on the face, food options are limited when considering this is the home base hub for Malaysia Airlines lounge. The staff on board are experienced, no complains about them. The meal were served shortly after leaving KUL. Satay was the highlight of the flight, with exceptional main meal and desert. The seat is not fully flat, but was comfortable enough for 4 hours sleep throughout the 7 hours flight. The immigration clearance was smooth with the express pass that was given by MAS.

After 18 years of flying with Malaysia Airlines, I have now given up and fly Singapore Airlines instead. A very bad experience indeed, with a very old (10-15 years?) dirty and noisy Boeing 777 instead of the A330 on which I booked, and which was withdrawn some 3-4 weeks before travelling. There were little inserts to make beds and the state of the seats was poor. The staff came to me to apologise for the state of the aircraft, but I will fly for a few hundred dollars more with Singapore Airlines. There was paper stuffed in the side of the washbasin in the plane as there was a big hole and staff informed me to please not remove it! Interior of plane looked very bad indeed. Airport lounge in Kuala Lumpur was a total disappointment, with food less than average and service non existent.

Amsterdam to Melbourne via Kuala Lumpur, and overall Malaysia Airlines offers very good value in business class. As we were KLM passengers on this flight operated by Malaysia Airlines, we were able to use the KLM lounge at Amsterdam. It was pleasant with a wide selection of food and drink, but very crowded. We had a stopover in Kuala Lumpur, and the airport check-in for our second leg was very smooth (as KLM passengers we couldn't check in for the MH flight online). The Malaysia Airlines lounge at Kuala Lumpur was fine, but the food selection was distributed all over the lounge so it was hard to know what was being offered. On both flights the business class seat did not recline flat, and on the Boeing 777 the inflight entertainment system was quite clunky. Kuala Lumpur really shines in its inflight service and the delicious food it offers. In both Kuala Lumpur and Melbourne our luggage appeared in good time. We were happy with our choice of airline.

Flight stewardess took my order for food and drink, but I did not get my meal while the other passengers who ordered got theirs. She said she'll check, when she was the one who took the order. By the time she came back to me, the plane was descending and she offered me a bottle of water. Another steward was chatting with a passenger at 2F the whole trip, and there were less than 18 passengers total. My check-in luggage with 'Priority tag' came out last! How many chances do Malaysia Airlines need to compete with other low budget airlines?