Malaysia Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1029 reviews
6/10
No Skytrax Rating
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2/10

Malaysia Airlines customer review

(Australia)

MH 126 PER to KUL in A330. Relatively new aircraft that was the only positive point. Boarding staff at the terminal were rude. The MH cabin crews were very indifferent and disinterested. I asked for a snack prior to take off but was not given anything no excuses given (did the same with Qantas and was given plenty). Meal was served with two main choices terribly bland. That was the only thing served throughout the entire 5 hours flight. Staff did not do their beverages round. Bad taste for IFE. All in all I think this would be my last trip with the MH. I am not impressed at all!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Malaysia Airlines customer review

(United Kingdom)

LHR to KL on A380 in business class then KL to Melbourne in business class. 3 hour delay at Heathrow not sure why as nobody seemed to know. Onboard seats ok and service was fines with plenty food and drinks the bad point being on arrival at KL no cases appeared. I only hope our cases come back with us on the return journey.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Malaysia Airlines customer review

(Australia)

Flew Melbourne to London return. Experience inferior to that 4 years ago. Paid extra for seat choice. Change of aircraft type meant chosen aisle seat became middle of 3. Service very impersonal. Would prefer quality food not quantity.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Malaysia Airlines customer review

(Australia)

Flew business class January 2014 it was a special price. We usually fly Qantas or Singapore. No comparison in terms of inflight entertainment and seat comfort I found the staff of Malaysian hit and mostly miss. On our KL To Mumbai the staff were so disinterested it was almost amusing. I rarely eat the food my companions commented it was reasonable and all agreed. Inflight entertainment outdated and seat recline was good flat position was uncomfortable if you can get the special price it's worth it otherwise I would not be happy paying full price for this level of service. On time was always good. Flew Sydney to KL then KL to Mumbai Colombo to KL then KL to Sydney.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Malaysia Airlines customer review

(United Kingdom)

MH767 SGN-KUL and MH020 KUL-CDG. The flight to Kuala Lumpur on a 737-800 was about 1hr 50 mins and the level of food service was extremely lavish for the length of the flight - very impressive. Unlike many airlines like BA where seats in both classes have the same seat pitch and are 3 adjustable seats either side of the aisle their business class comprises a permanent 2x2 layout with extra legroom. The flight to CDG was on an A380 Superjumbo. It was the quietest smoothest flight I have ever experienced. The seat food service and comfort were incredible. I arrived after some sleep feeling fresh and ready for another day. Malaysia Airlines are at the top of their game - I made a good choice.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Malaysia Airlines customer review

(United Kingdom)

London to Australia via KL and return journey. Food was bland and the crew surly and rushed. Have had much better service with other airlines. Thumbs down.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Malaysia Airlines customer review

(Australia)

Melbourne to Paris return in Business. First time in Business on Malaysia. Previous experiences with airline had been mixed. Overall their Business product doesn't have the polish of Emirates or Singapore but is a satisfactory alternative given the price. 777 MEL-KUL A380 KUL-CDG-KUL and then A330 KUL-MEL. 777 is aged but found it very comfortable (more so than the much newer A330). A380 was spacious and seat was good. A330 seemed more cramped than either 777 or A380 and lacked privacy. All flights had good service. Food varied from good to excellent and there was always plenty of it. IFE was a weak spot with not much of any interest to me. Lounges too were mediocre even in KLIA which surprised me being home base. However despite all this given that the cost of the ticket was substantially less than any other carrier and comparable to China Southern it represents good value and would happily fly them again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Malaysia Airlines customer review

(Malaysia)

Flew business on A380 from KUL to LHR and return. Wasn't impressed with their business class offerings compared to EK Qantas or SQ. Comparable to the old biz class seats from their 777 and 747 which reclines at an angle. The saving grace for this airline is the exceptional crew. Genuine hospitality and very warm personnel. The highlight of this trip has be about how bad the food was. Was served satay which was excellent as usual but they now serve a menu done by Chef Zubir of Masterchef Malaysia. Huge disappointment. Beef ribs were inedible as it was tough changed to the cod which was surprisingly too sweet. Such a terrible experience for the price I paid and will certainly be avoiding MH in the future because the tremendous drop in quality.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Malaysia Airlines customer review

(Australia)

Flew business class Perth (Australia) to Paris (France) in Dec 2013 and back in Jan 2014. Terrible experience both ways. Malaysia Airlines delayed flights to London Frankfurt and Paris for a handful of passengers delayed arriving in from Jakarta/Singapore (the stories differed) and showed no care that hundreds were inconvenienced when they should have instead re-booked those few late passengers. No-one took responsibility to help with onward travel plans that were now destroyed. Meals not great (not enough food to ensure your choice was met). Movies poor choice. On return trip a wailing child in the small economy section behind business class meant I could not sleep. It wailed for at least 9 hours. I paid for business class for the supposed comfort and experience. Let me tell you it is not worth it. Even had a crew member tut at me when I wasn't immediately ready with my breakfast choice (never mind she appeared out of nowhere with no warning that they were collecting breakfast choices). Lounges very poor - terrible toilet facilities and food just not up to scratch. I am extremely disappointed.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Malaysia Airlines customer review

(United Kingdom)

KL to Sydney in business class on a new A330 airbus. Cabin crew were very attentive great in flight service drinks plentiful and food very good. I have no issues at all with the seat comfort and size. I am over 6 feet tall and I find the seat adequate for my needs. I continue to be very impressed by what great value for money Malaysia deliver in business class. I will be flying with them again no hesitation!
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes