Malaysia Airlines

Kuala Lumpur to London with Malaysia Airlines. Despite all their troubles I feel for MAS. I have lived in Malaysia for a number of years and flown back to the UK many times and pretty much always found them to be above average. My last flight was business to London on A380 and apart from the dreadful lounge experience in KLIA the flight was great. Sometimes their ground staff at KLIA can be a bit underwhelming and not always know procedures. Even when I use them in economy, again can't complain too much, staff friendly and helpful. Entertainment system is adequate but not ground breaking or class leading.

Kuala Lumpur to London return in November with Malaysia Airlines. Overall, a pleasant flight. Flight out of KUL was about 70% full and the return leg only about 40% and a number of us had a row of seats to ourselves. The cabin crew are the real bonus for the airline. They were attentive, and generally genuine with the service. On the LHR-KUL sector, I was very suprised by all the 3 crew that served the cabin addressed me by name, and remembered my name throughout the flight (perhaps due to the light load). I noted there had been some slight improvements to the food compared to my trip in September. However, cleanliness of the aircraft needs to be relooked into. The tray spotted coffee stains. The cover of the overhead cabins were layered with dust on both flights.

Our second trip from Melbourne to London via Kuala Lumpur with Malaysia Airlines. First trip was good so we used them again and the same result. Excellent service from attentive cabin crew on each flight. I have vegetarian meal and my wife has gluten intolerant meals which are excellent for airline standards. Staff always recognise our special meal order. Boeing 777 is comfortable in outside row of 2 seats. We always opt for the upstairs economy seats in the A380 for a small fee, so we can get an outside pair down the back. Not too bad for space but bottom gets a bit sore on the long haul flight to London. We will continue to use Malaysia Airlines.

Kuala Lumpur to Kuala Namu on 10 November 2015. Malaysia Airlines provide a large and comfy check in counter for Business class, and the staff are so helpful, they help us with overweight baggage condition. Onboard they served us with welcoming drink, then provide a warm towel. For only 1 hour flight they served us with authentic Malaysian cuisine and some vegetarian sandwich for my wife. Maybe Malaysian Airlines can improve their inflight entertainment (kind of movies) but excellent overall. Another lovely flight with Malaysia Airlines.

We travel annually from Australia to London via Kuala Lumpur, and have always flown Malaysia Airlines. Onboard the service seems better and so does the food. The cabin staff are ever present and attentive. Our disappointment with Malaysia Airlines is that they have made detrimental changes to their rewards program, which they slipped through largely unannounced. It would have been a better decision to have been upfront and forthcoming about these changes - in the long term it may have bought them loyalty. A further disappointment is they have dropped many routes, including Brisbane which meant we had to travel to Sydney. This added around five hours to the journey. They have great and supportive cabin crew.

Singapore to Kuching with Malaysia Airlines. A clean aircraft, attentive crew and great customer service. Short flight comes with meal and personal inflight entertainment system. Fast check in. I will travel with Malaysia Airlines again.

I recently flew Malaysia Airlines from Tasmania to Yangon and after the return flight was cancelled twice with no explanation, I was told at the airport that I would need to book the last leg of the trip myself as it was with a different airline, despite the flight being on the same ticket. I ended up buying another ticket based on this information, only to find out later that it wasn't my responsibility. Malaysia Airlines refused to reimburse me the money, and when I requested on occasions that my complaint be reviewed by a manager, they ignored my emails. There were quite a few other problems I had with them - including no vegetarian meal served on the flight despite having notified them of this requirement when I bought the ticket, misinformation and outright lies told to me by staff, complete confusion in some instances, and a refusal to reply to any correspondence. The customer service is ridiculously bad and I have no idea how they stay in business.

This was my first flight with Malaysia Airlines in years and I have to say that I was not disappointed at all. Sure the inflight entertainment could be better and the seats too, but the staff did their job and the flight was hassle free. The airline is struggling after two previous accidents and the impact these incidents have had on passenger numbers clearly showed on this flight. The plane was virtually empty so I was able to lie down in the middle 4-seat section. I hope the airline recovers and that passengers start flying with Malaysia Airlines again as they still remain a good quality airline.

I wanted to fly Malaysia Airlines on the 26OCT from Dubai to Kuching. Flight was cancelled. Check in people only showed up 1 hour before. No information! Finally booked us in a hotel and told us with no other choice you are booked one day later. This is budget airline style! When they do not have enough passenger they move you on the next flight. For EU departure they have to pay 600 Euro beside the hotel. But Africa and others there is no consumer law practised. Therefore they take advantage and handle you like cargo.

Kuala Lumpur to Hong Kong, checked in and chose seat online, at 07.00am a bit of a queue at bag drop, but security and immigration very quick. I used the lounge in the satellite area which is ok but looks a bit run down now. Boarding through H8 so a train ride about 5min from the lounge. A smooth flight, breakfast tasted good. Drink runs made by a very chatty and nice crew. Malaysia Airlines offer a real business class on its smaller aircraft with 2-2 seat. Remote stand in HGK so a 10 min bus ride but once in the terminal immigration quick and bags waiting. Malaysia Airlines they still offer a decent product and I would use again.