Malaysia Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1053 reviews
6/10
No Skytrax Rating
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2/10

Malaysia Airlines customer review

(Malaysia)

I flew Business class last Dec from KL to Perth (return) 3 Adults and 1 infant. I must say I was very disappointed with the service. Service was slow our food was extremely salty thus inedible. They did not give me the baby food that I had pre ordered. I am now having trouble with my seating arrangements and customer service has been very slow to rectify this problem.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Malaysia Airlines customer review

(Nepal)

MH 171 KTM-KUL 21 Feb. The cabin crew were not very interested in service and completely disappeared after the meal was served. I could hear the chatter and laughs from the galley and also saw them using tablets in full view of the passengers. Unprofessional.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Malaysia Airlines customer review

(Australia)

SYD-LHR-SYD (via KUL) in Business Class. Flight between SYD and KUL were on new A330-300s and flights between KUL and LHR were on the A380s. All flights on time. Cabin crew on all flights were very friendly courteous and helpful without being robotic. Check-in at SYD very smooth and quick with a very friendly agent. Angled flat-bed seats on the A330-300 is behind industry standard but they were comfortable enough to allow sleep but storage space is severely limited. Flat-bed seats on the A380 are much more comfortable with a lot more storage space for personal items but still not an industry-leading product. Forward mini-cabin on A380 feels very private and quiet. On-board catering reasonably good on all flights with the satay being consistently top-notch. Check-in at LHR also quick with friendly agents. All seat requests honoured as well as Chef-on-call meal orders. A very good product overall let down only by the hard product on the A330-300 but it was excellent value for money. Taking everything into consideration Malaysia Airlines will usually be my first choice to Europe.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Malaysia Airlines customer review

(United Kingdom)

MH002 SGN-KUL-LHR on 737-800 and on A380 for the London leg. Good service from Ho Chi Minh. Nice food and nice plane (I'm used to Ryanair's version of the 737-800). Disappointing service on the long-haul to London. Cabin attendants failed to clean up a full glass of red wine which was spilled all over the exit door in front (I was in 74A which is a window seat without another seat in front. Incidentally this seat isn't worth paying extra for unless you are over 6 foot tall - the tray table and console are poor). Passenger in 73 left wine on the flimsy tray table (he had similar bulk-head style tray-table as me) which then got propelled across cabin due to turbulence. Took several attempts to get steward to clean it up. Will be avoiding Malaysia Airlines in future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Malaysia Airlines customer review

(Malaysia)

Leaving Frankfurt 19th Feb arriving 20th Feb. MH 5. I have just returned from New York via Frankfurt with 2 different airlines of which one was Malaysia. I really have to say that it now feels like a different airline. In short I feel that the cutting cost is obvious. I feel the spirit of the crew is not there.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Malaysia Airlines customer review

(Sweden)

We flew from Amsterdam to Kuala Lumpur and back from Denpasar to Kuala Lumpur and from there to Amsterdam on 18 Feb 2014. The flight Amsterdam - Kuala Lumpur had decent service and friendly staff. However the return journey from Denpasar to Kuala Lumpur was a disappointment. Staff were bland and ignored your wishes. Even worse was the journey between Kuala Lumpur and Amsterdam. The food was distributed quickly the lights did not work which meant we could not read our book. We had different expectations of this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Malaysia Airlines customer review

(United Kingdom)

KL - Langkawi - KL - Phuket. Three flights on average 1 hour each on my tour of the Far East. The first two flights were on an ageing 737-200 and the last on a newish 737-800. Was surprised that the airline was dry on all but the last flight. Old business class on the 737-200 - which was very tatty. The newish 737-800 was very comfortable. FAs on all flights were friendly and efficient. My wife ate the food on all flights and said it was "okay". The lounge at KL was very average and again no booze. MA was for the purpose we booked them - okay. Would only use them again if I had to.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Malaysia Airlines customer review

(Australia)

Flew KL to Melbourne late last Saturday night. Had been offered and received a Boarding Pass for this leg of the trip the previous day in Yangon. At that time I'd been asked if I wanted a window seat to which I'd replied that I did. When I got on the flight I found myself squashed in the middle of the row two people each side. The seat didn't recline and the in-flight entertainment didn't work for most of the journey. This was the most uncomfortable flight I have ever been on and definitely would not recommend Malaysia Airlines to anyone.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Malaysia Airlines customer review

(Australia)

Flew KL to Denpasar 9th Feb. Rude check in clerk altered our pre booked seating allocation separating my family of 4 - I had booked these seats 6 months in advance. Cabin crew equally unhelpful. They left the seat belt light on for the entire trip. When I approached the business class cabin crew to use the lavatory urgently I was told to go back to my economy seat and wait. For a supposed full service airline there is no service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Malaysia Airlines customer review

(Australia)

MEL-LHR via KL return. Very disappointed with the Biz class seats on the legs to and from Melbourne to KL. The seat only had 3 settings and it had to be the hardest seat I have sat on. The cabin was filthy. The food was very disappointing. Overall this Biz class was certainly not worth the money. They need to review the aircraft they use on MEL to KUL leg - this is substandard. On a positive note the A380 (KL to London) Biz seats were very comfortable and the staff very friendly!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no