Malaysia Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1419 reviews
5/10
4 star Skytrax Rating
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2/10

"never use this airline again"

(United Kingdom)

Adelaide to London via Kuala Lumpur wit Malaysia Airlines. Booked this flight in March 2015 because it was the fastest journey time, only to find out a few weeks before travelling that the schedules had changed for the ADL-KUL leg and the flight no longer existed. Not only did we have to travel a day later, what had been a swift 2 hour stopover in KUL became 9 hours. Even worse, only my wife, who was under a different booking, was emailed about the change. My daughter and I received no notification and I had to phone them to ensure we all flew on the same terribly slow flights. That's it for me. I will never use this airline again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteADL to LHR via KUL
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"Business Class could not compete"

(Australia)

The Malaysia Airlines Business Class Lounge in Kuala Lumpur gave a fair warning that this was not a Business Class that could compete with many of its regional competitors, the lounge itself was full of trip hazards - little steps everywhere and slippery floors where there wasn't carpet which badly needed a cleaning. There were lots of staff in the lounge, but they were more intent on chatting to each other rather than on delivering customer service (except the very efficient crockery collector who whisked away everything the moment you put it on the table) but the crockery distributor wasn't equally efficient: at most of the self service distribution points, there were no glasses, plates or cutlery. This might have been a good thing as the food available looked tired and unapprtising, and below quality of the food available at the commercial outlets at the airport. The plane was clean and new, and the Business Class Seats spacious and still working. The cabin staff weren't particularly welcoming and failed to offer the assistance expected in Business Class. The food was of the same mediocre standard as in the lounge, and the food service delivery totally chaotic: my sister-in-law had to ask three times for a glass of water; I requested a glass of wine when my main course was delivered, and repeated the request a further two times, to have the wine delivered after my meal left-overs were cleared away. My wife had the presence of mind to look at the meals being delivered and requested "just the fruit salad" that she saw was being delivered to passengers in the other aisle (that aisle was being looked after by the senior steward and a friendly, efficient flight attendant). Fruit Salad she was informed was not available until the serving of the second course, but eventually another attendant asked why she wasn't eating and my wife repeated her request and was quickly served a bowl of the fruit salad. When the second course was served, my wife was presented with another bowl of the coveted fruit salad, along with all the other accompaniments which comprised the second course (none of which she wanted to eat). As I sipped my glass of wine, I was offered a basket of bread rolls which had been offered to the passengers in the other aisle at the start of the meal: I declined but assume that they were the most appertising part of the meal as passengers in the other aisle appeared to eat them. Business Class on Malaysia Airlines is beneath the standard of Business Class on Singapore Airlines, Thai, JAL, Cathay Pacific or Qantas.
AircraftA330-300
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteKUL to MEL
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"old Boeing 737-8 with no PTV"

(Malaysia)

I'm very dissapointed Malaysia Airlines have the idea on still using the old Boeing 737-8 with no PTV on its 2h 30m flights from KUL to BKI return. Its unacceptable. The aircraft is supposed to be reserved for 1 hour domestic flights which is tolerable for no entertainment onboard. I may consider using Malindo Air which offers confirmed PTV, spacious legroom and an all new fleet.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKUL to BKI
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"wouldn't transfer to Silkair"

(Singapore)

Prices reasonably good, the food and luggage allowance okay, and cabin crew good. Dirty aircraft, tray tables were so bad, carpet kept coming off in Row 14. Problems with IFE. Cancelled KUL-SIN sector due to operational reasons, and wouldn't issue a boarding pass to the next flight. Wouldn't transfer passenger to Silkair, despite codesharing with them on the same route. Make us wait for 45 mins at understaffed counter served by grumpy staff. Never again.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMAA to SIN via KUL
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"FAs are very accommodating"

(Philippines)

Manila to Singapore via Kuala Lumpur. I was upgraded from Economy to Business Class by bidding offered by Malaysia Airlines. The trip was very smooth and nice. The seats were comfortable and spacious (I'm 5'8"). The food is tasty and there was a wide selection of drinks. There is no personal TV screen for inflight entertainment, but we were given a portable entertainment system which was heavy, but you can attach it to the pocket of seat in front of you so no problem with that. The downside of the portable entertainment system is the selection of movies are very limited. FAs are very accommodating and helpful.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMNL to SIN via KUL
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"fabulous experience"

(Malaysia)

A fabulous experience on the MAS A380. Flew them on the outbound evening flight from KUL to LHR. Service was immaculate and the cabin crew on the upper deck economy class were attentive but were motivated and friendly. The flight was only half full so passengers were offered seats on the lower deck if they required it. Food was alright although it has dropped over the past year. The highlight of my flight were cabin crew. I hope the A380 continue to operate this route into Terminal 4.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKUL to LHR
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"staff friendly and helpful"

(Malaysia)

Kuala Lumpur to London with Malaysia Airlines. Despite all their troubles I feel for MAS. I have lived in Malaysia for a number of years and flown back to the UK many times and pretty much always found them to be above average. My last flight was business to London on A380 and apart from the dreadful lounge experience in KLIA the flight was great. Sometimes their ground staff at KLIA can be a bit underwhelming and not always know procedures. Even when I use them in economy, again can't complain too much, staff friendly and helpful. Entertainment system is adequate but not ground breaking or class leading.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteKUL to LHR
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"cabin crew are the real bonus"

(Malaysia)

Kuala Lumpur to London return in November with Malaysia Airlines. Overall, a pleasant flight. Flight out of KUL was about 70% full and the return leg only about 40% and a number of us had a row of seats to ourselves. The cabin crew are the real bonus for the airline. They were attentive, and generally genuine with the service. On the LHR-KUL sector, I was very suprised by all the 3 crew that served the cabin addressed me by name, and remembered my name throughout the flight (perhaps due to the light load). I noted there had been some slight improvements to the food compared to my trip in September. However, cleanliness of the aircraft needs to be relooked into. The tray spotted coffee stains. The cover of the overhead cabins were layered with dust on both flights.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKUL to LHR
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"attentive cabin crew"

(Australia)

Our second trip from Melbourne to London via Kuala Lumpur with Malaysia Airlines. First trip was good so we used them again and the same result. Excellent service from attentive cabin crew on each flight. I have vegetarian meal and my wife has gluten intolerant meals which are excellent for airline standards. Staff always recognise our special meal order. Boeing 777 is comfortable in outside row of 2 seats. We always opt for the upstairs economy seats in the A380 for a small fee, so we can get an outside pair down the back. Not too bad for space but bottom gets a bit sore on the long haul flight to London. We will continue to use Malaysia Airlines.
AircraftBoeing 777 / A380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMEL to LHR via KUL
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"another lovely flight"

(Indonesia)

Kuala Lumpur to Kuala Namu on 10 November 2015. Malaysia Airlines provide a large and comfy check in counter for Business class, and the staff are so helpful, they help us with overweight baggage condition. Onboard they served us with welcoming drink, then provide a warm towel. For only 1 hour flight they served us with authentic Malaysian cuisine and some vegetarian sandwich for my wife. Maybe Malaysian Airlines can improve their inflight entertainment (kind of movies) but excellent overall. Another lovely flight with Malaysia Airlines.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteKUL to KNO
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes