Malaysia Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1029 reviews
6/10
No Skytrax Rating
Filter Reviews by :
Show
9/10

Malaysia Airlines customer review

(Australia)

7th Jan. Late flight Brisbane to Paris via K/L. A great airline. Excellent service from beautifully groomed flight attendants. The vegetarian food was the best I have ever had on an airline. There was plenty of good service with drinks. Very helpful and gracious staff. Put up in a fabulous hotel in Kuala/L. in between flights.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Malaysia Airlines customer review

(Australia)

Brisbane to Kuala Lumpur return on A330-300 flight on time and flight attendants were helpful and friendly plane was clean and looked fairly new. Would not hesitate in recommending Malaysia Airlines for travel.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Malaysia Airlines customer review

(Australia)

Travelled economy class from KL to Melbourne (MH147) on 6 Jan 14. Service was below average. Food was awful. Toilets were dirty.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Malaysia Airlines customer review

(Australia)

Travelled A380 KL to HK. Seat 56C economy class. This flight appeared to be only a third full. I noticed some people changed seats to have a length to themselves. The cabin was clean and spacious. The flight crew all impeccable with presentation and attitude. Security was tight at KL which I'm not complaining about at all. Plenty of leg room and very comfortable. I have travelled on various other A380 aircraft from different carriers and I found Malaysia to be of the same standard in every aspect. Food was fine I quite enjoyed it and drinks were plentiful.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Malaysia Airlines customer review

(Australia)

Travel from Sydney-KL MH142 and KL-Sydney. Everything was just average the food being served was horrible! I will not consider using this airline in the future.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Malaysia Airlines customer review

(Australia)

19th Jan 2014 SYD to KL A330-300. Beautiful aircraft I was seated in 21E. Flight time was 21.55pm departure and timely. Cabin crew were pleasant and attentive. Food was acceptable and crew worked all night on flight attending to seat calls. IFE very good selection. We had quite a bit of turbulence and flight deck crew kept us in the loop. All in all very pleased with Malaysia Airlines. Will fly again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Malaysia Airlines customer review

(Indonesia)

Travelled A380 from LHR to KUL on 17/1 in 1st Class. Surprisingly although interior is less luxurious than SQ or EK but seat and ambience is cosy and inviting. Crew are as usually very attentive. Food is just average. Flight entertainment hardware system is not bad but need to improve on movies and TV programs list available particularly to those with interest in golf cars etc. none available. Perhaps need to provide wet towels more often as interior is too dry after long hours.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Malaysia Airlines customer review

(United States)

My wife and I flew from Manila to Kuala Lumpur on January 30 2014. The check-in process is very antiquated. Long lines are not managed at all. Sure baggage allowance is generous. but in-flight service is atrocious. Food was terrible. Attitude of the staff was indifferent - they just did not care. We were glad when the flight was over.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Malaysia Airlines customer review

(Malaysia)

Took MH1 flight from LHR-KUL and had an aisle seat in the economy class on the upper deck. Management of the queue at the gate was done in an organized and orderly manner and the staff were more than helpful. Since it was economy I didn't expect much because honestly one can only get that much of comfort in an economy class. There was an empty seat beside me so that gave me a good extra space. The in-flight entertainment had a good variety of movies music podcasts and e-books and the meals were great. The cabin crew displayed genuine friendliness and professionalism. My request for a cup of water was also immediately attended to. Overall I'd say the whole flight experience was great.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Malaysia Airlines customer review

(Australia)

We travelled Business Class from Sydney to Sri Lanka via Kuala Lumpur and back. The trip going to Sri Lanka was good. However on the return flight on the Colombo-KL sector they ran out of main course options. There were only 12 adults in Business Class and yet this happened. This is poor form for a business class service proposition. On the KL - Sydney sector they ran out of the amenities packs - when I requested a pack the hostess informed me that for some reason they had only loaded 50% of the required packs. Again they also ran out of the brunch options! Despite this the journey was comfortable and the staff very professional and pleasant. The trick might be to pre order your meal? Not sure.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no