Malaysia Airlines

Penang to Singapore via Kuala Lumpur. Chose Malaysia Airlines as price was affordable although a direct flight is available to SIN. However domestic flight from PEN to KUL was delayed resulting in missing the connecting onward flight. Staff didn't gave proper explanation on the delay and just assign us the new boarding pass for the next flight and initially reluctant to compensate for meal voucher until their superior steps in. Upon arrival at SIN, baggage was nowhere to be found on the carousel. Luggage was most probably misplaced while transiting at KLIA.

London Heathrow to Kuala Lumpur. We flew this same route two years ago and it was brilliant, even with an older B747. You can see the impact of this airlines problems now, even on a new A380. I was brushed off by a number of ground staff when I asked about a delay as I was worried about missing our connection to Koh Samui (USM). Luckily the flight was held and we made it, but our luggage did not and we waited a day until the bags arrived. It's clear that the food quality and cabin cleanliness have taken a hit due to cost cutting. The IFE also had to be reset 15 minutes after starting up despite this being a relatively new aircraft. It's sad to that on our flight the cabin crew were not caring, as they used to be some of the best.

First time flying with Malaysia Airlines, from Amsterdam to Jakarta via Kuala Lumpur. Highlights are the cabin crew and service was great. On these flights the cabin was 70% empty. Boeing 777-200 was very old and tired. Entertainment system was glitchy and on return flight was defective. No amenities at all. Onwards flight there was a delay because of problems on the route via Turkey. Flew over Egypt and Saudi Arabia that resulted in delay and have me missing my onwards journey and a further delay. Nearly 4 hours! Malaysia Airlines is a nice budget option, sad end of a once top notch airline.

The ground staff in Kuching airport were friendly and helpful. My flight was behind the scheduled due to traffic congestion in KLIA. Flying Malaysia Airlines new Boeing 737-800 was great, they have sky interior and also inflight entertainment with a variety of movies to choose. The cabin crew make this flight more enjoyable, and were friendly and profesional. Onboard food was delicious.

Kuala Lumpur to London Heathrow on 22 December. The biggest complaint I have is that the flight departed and arrived 5.5 hours late, there was no compensation and a couldn't really care less attitude from ground staff at KUL. Onboard the cabin of Malaysia Airlines oldest A380 was looking a bit tired and the area around the seat was not clean. The crew was OK but some of them didn't seem very happy about the delay either. The service wasn't bad but it wasn't especially friendly or personalised and there were no second offerings of anything. I did notice the satay service has been reduced to 3 sticks! The movie selection was just about adequate for a 14 hour flight. Overall it was not a great experience. Hope the return flight will be better.

Kota Kinabalu to Kuching. Ground staff at the Kota Kinabalu Airport was not inconsistent (check-in counter). Some are good and some was not interested. Flying on this Malaysia Airlines Boeing 737 with an ageing interior is no problem as our flight only takes 1h and 30m. This aircraft might be problem for those who fly more than 3 hours I think. The aircraft condition was clean and well maintained. Just a little bit dirty on table tray and the sest pocket infront you. Cabin crew service was friendly and efficient. Ecnomy class wass almost full at that time. No inflight entertainment. They have a drop screen just for safety procedures video. Onboard food was good. I get an emergency seat so I get a roomy legroom. Just the main problem is the seat can't recline. But it's comfortable for me. Overall, the flight experience is good and cabin crew is highlight for me. I hope for future they can improve on their domestic and regional product.

Malaysia Airlines from Kuala Lumpur to Perth. Old aircraft showing its age. Drink service consisted of a tray of water or juice, not the normal trolley with a drinks selection. Anything else was by special request. I asked for a beer and it was bought after the tray of drinks service had been completed. Mid flight snack consisted of a bag of peanuts and another tray of water and juice. I requested a gin and tonic and it was provided, once again after the tray service was completed. The flight attendants were happy to provide this service when requested. Food was inedible. Offered was fish and rice or chicken and potatoes. Worst food I have ever been offered on a flight on board a full service airline. No wine offered with lunch. The state of the toilet can only be politely described as unhygienic. What was once a great airline seems to have lost its way since reverting to Government control and cost cutting management! In my opinion Malaysia Airlines is now only slightly better than a "budget" airline but with a full service airline fare structure.

Worst airline ever. I boarded from Sydney with final destination as Mumbai. They gave me boarding pass from Sydney to Kuala Lumpur but didn't gave me from Kuala Lumpur to Mumbai. At the check in they told your seat from Kuala Lumpur to Mumbai is confirmed but due to some reason I can't print boarding pass. Your pass will be ready at the gate when you reach Kuala Lumpur (I confirmed it twice). She also gave me receipt of my luggage to my final destination. At Kuala Lumpur they said that flight is overbooked and we can offer you a flight only after 24 hours. They kept me 24 hours at hotel. This is today's issue and I am still in Kuala Lumpur. 12 more hours to go.

Flew Malaysia Airlines from Jakarta to Auckland via Kuala Lumpur. Let's start off with the seats. Old, run down and dirty. We did not dare to put our stuff inside that oily compartment. No IFE. It is unacceptable nowadays not to have IFE on international flights. Jakarta-KL flight arrival was delayed 3 hours due to bad weather forcing the plane to land in Johor for an hour. When we arrived at KLIA, it was 25 minutes before the scheduled flight to Auckland but the gate had already closed (lack of communication between ground staff and crew on the delayed flights). Ground Staff were woefully undermanned. It took us 2 hours to get a new boarding pass (for the day after), hotel and transports. KL-Auckland flight was slightly better, even though the toilet was run down, IFE was OK though a bit slow. The staff service was good. The return trip: Auckland - KL flight was delayed 2 hours due to previous flight delay and technical problem. This resulted in us missing the connection flight along with about 20 other people. IFE had some issues with non-functioning "My Flight Info" section. This time the ground staff did better, got the boarding pass, hotel and transport ready when we arrived. Our flight was scheduled at 8am with shuttle pickup at 6.20am. The shuttle was 30 minutes late, we ran in the airport to chase the flight, which we found out was cancelled. We ended up getting the next flight at 9am. The flight actually took off at 10am due to a crowded runway and cabin baggage issue. The flight itself had good service staff, good toilets, terrible dirty seats and no IFE.

Amsterdam to Sydney via Kuala Lumpur returning from Sydney to London via Kuala Lumpur. First leg was on MH19 from AMS on Malaysian Airlines Boeing 777-200ER, aircraft was clean and comfortable overall albeit a little worn but with a 15+ year old aircraft that's expected. Crew were friendly and polite, meals served were satisfactory, the crew conducted regular drink and snack runs throughout the duration of the flight, IFE was old on a very tiny screen but with the aircraft's age that to be expected. Next leg from KUL to SYD as MH141 on a newer Airbus A330-300, pleasant flight overall. Very clean cabin and again the crew were very friendly and polite, IFE was very good. Meals were awful and inedible and hardly any drinks or snacks were offered on this leg. Poor service overall on this leg. Four weeks later booked on MH122 SYD-KUL and then onto MH002 KUL-LHR, very impressive flight on the Airbus A380, plenty of leg room and seats were comfortable, food was the best out of all the flights along with the IFE. Although these flights were pretty good, Malaysia Airlines still have a long way to go before they catch up to their competitors like Singapore Airlines, Qatar Airways which offer a much better product overall.