Malaysia Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1437 reviews
5/10
4 star Skytrax Rating
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6/10

Malaysia Airlines customer review

(Malaysia)

HKG to KUL business class on A380. The business class product on this short flight was disappointing. The service was mediocre and food poor. My chair could not recline and luckily the seat next to me was empty and could be used. The upper deck business cabin lacks privacy and even though the seats are lie flat it was not comfortable. The IFE is adequate but pales in comparison to Emirates or Cathay. Headsets were given out 30 mins after take off and collected back 30 mins before landing! In Cathay the headsets are already attached at the seat and can be used throughout the flight. MAS has a long way to go to catching up with its competitors and it does not feel like a 5 star airline.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Malaysia Airlines customer review

(Australia)

Recently travelled to Bangkok from Kuala Lumpur. KUL-BKK was codeshare with Thai Airways so I had a chance to compare with Malaysia Airlines. BKK-KUL was operated on a B737-800. The seat pitch of this particular B737-800 was only 30' which was extremely tight! Like many reviews here it was way too tight even for a 2 hours flight. I am 178cm and I found some difficulties to sit comfortably on that seat for even 1 hour! Cant imagine how could they use this configuration as in LCC. They really need to do something on this! Cabin crews were slightly inorganic but efficient and generally responded well to requests though at times without a smile! The meal service was somehow pathetic: a small noodles with a small kitkat bar and a bite-size banana cake and all were quite tasteless. IFE option was substantially less compared to their Medium-Long haul flights: only a few movies and TV series. In comparison Thai Airways was far more comfortable as the seat pitch was at 34' and it offered a full meal service with a smile too! What a shame that I feel MH could do so much more!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Malaysia Airlines customer review

(Indonesia)

LHR - Jakarta on A380. I booked on MH as I'd read about the kid-free zone on the upper deck economy class cabin. This is not the case at all. In fact there seemed to be more babies and toddlers in this cabin than elsewhere on the aircraft! Overall the flight was fine which is probably about as much as you can hope for in Y class. Crew were efficient food was adequate although I'd have preferred sandwiches and a piece of fruit in the snack pack rather than peanuts and cookies. The IFE is reasonable but not as good as other 5* airlines. Similarly there were no little extras such as hot towels menus or amenity kits. Overall it didn't feel particularly 5 stars.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Malaysia Airlines customer review

(Australia)

HKG-KUL on 1/1/14 on the last MAS flight of the day. 737-800 refit has an extremely tight seat pitch configuration and this really affected comfort on the flight. The cabin crew did a really good job but when someone reclines it makes you feel claustrophobic so you need to stand up for a while then there is a problem. For anyone who wants to fly this airline between Hong Kong and KL I would recommend going for one of the earlier services on the A330-300 or the A380 where the seat configuration is more suitable. The 737s should be reserved for flights under 2hrs. Normally I would recommend this airline for long haul but for regional services I have been extremely disappointed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Malaysia Airlines customer review

(United Kingdom)

LHR-BKK-LHR. First the good. Flights were on time and bags arrived quickly and their cabin crew are great. The A380 was extremely comfortable particularly their flat bed. However we were a bit underwhelmed with the quality/choice of the food and drink on the intercontinental sectors (KUL-BKK-KUL was quite the opposite). Also although we flew on 4 January they AVOD system still only had December's programmes available. Don't know if this affected all MH flights or only our A380. Pretty poor though.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Malaysia Airlines customer review

(Australia)

Adelaide-Kuala Lumpur-Beijing. Happy with the Business Class product offered by Malaysia Airlines but if this airline wants to compete with the new player on the block in Adelaide Air Asia then clean the fuselages of your aeroplanes! A clean white Air Asia A330 (yes in all white colour) pulling up alongside Malaysia's sooty white fuselage is not a good look. Also noticed a dirty A330 at KL so ours was not a one off. Also hoping Business Class lounge at KL will be re-opened soon. One small gripe about food service lunch out of Adelaide was served at 11.30am after a 10 am departure. Was too soon. Two years ago a light breakfast was served with lunch later in the flight. Maybe a cost cutting exercise?
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Malaysia Airlines customer review

(Australia)

Kuala Lumpur - Ho Chi Minh. My family and I took a 2 hour flight to Ho Chi Minh for our Christmas vacation on the latest Boeing 737-800 plane. However the flight was not pleasant at all. The plane had poor ventilation and it was an afternoon flight and as the sun shone through the cabin it made the cabin very stuffy and warm. Meal on board had 2 varieties for Economy Class a chicken and a fish. The stewardess attitude does not even reflect what MAS to claim "Best Cabin Crew" or "Malaysian Hospitality". She barely smiled. Disappointed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Malaysia Airlines customer review

(United States)

MH72 KUL-HKG. Was looking forward to flying the A380 in First as I prefer Asian carriers for travel. Airport check-in was fast and I was greatly relieved as there were huge lines for Business and Economy. The First Class Lounge is closed for refurb and the Business Lounge needs a refurb too. Boarding was easy. First has a separate entrance directly into the cabin. There are 8 seats and nothing special. The crew were very pleasant and the Dom Perignon champagne was great. The A380 already looked tired. I walked through the whole plane and was not impressed. The FC Galley is located directly behind the cabin which separates it from Economy. I don't know what they were thinking in this design. Luckily it was a short flight so all the clanging and banging didn't bother me. Had this been a long flight I would have been very upset. The menu was fairly minimal for the short brunch flight. I picked the lamb dish which wasn't bad but strange there was no salad offer. Dessert was an unopened carton of Haagan Daz with a plastic spoon. Next time I'll stick with Cathay or Japan Airlines.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Malaysia Airlines customer review

(Malaysia)

KUL-DPS on B777-200ER Business Class. The 16-year old plane is overly-dated together with its interior. Don't get me wrong the interior was nice and clean but you would know that the plane is from the last century. The good part is that the seat was less sophisticated than the newer planes meaning the leg-room is extremely spacious. Cabin crews are polite and nice but the food needs to be improved. Look forward to Malaysia Airlines replacing all of its B777-200 with A330-300 over the next 2 years. In the mean time Malaysia Airlines will be milking these workhorse planes prior to retirement meaning their Business Class tickets on B777-200 will competitively priced in the market.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Malaysia Airlines customer review

(Australia)

Flew from London Heathrow to Sydney on 21st December 2013. Have flown with them several times previously and was always happy with the service. On this particular occasion I was disappointed. Both flights (LHR-KUL and KUL- SYD) were pretty full. In-flight service was interrupted several times by turbulence. I fly MH because of the 34" seat pitch in Economy but on these two flights I felt like the space had been reduced somewhat. The food was awful out of four meals served only one was edible. Would I fly with them again? Possibly if there was a sale on airfares.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no