Malaysia Airlines

Flew Business from London to Perth and thought the overall experience was good. The seats were better than I expected after reading this forum and the service staff on my flight were all polite and helpful. Food was excellent. The only main negative point was that the inflight entertainment was rubbish compared to what you get on other airlines. A real disappointment especially when flying long haul.

Melbourne to Delhi on Oct 1 and while MEL-KUL leg was okay - even though we were woken up a few hours before arrival into KL and offered a breakfast of rice and prawn (the option was frittata had run out). The second KUL- DEL was the worst flight I have been on. We were sitting in a 737 which had only 2 toilets for the 120+ passengers flight felt like a domestic short haul flight but ended up being a torturous long haul. I understand that there was a delay due to unforeseen circumstances. The crew were far too young and far too involved in their own chatter at the back of the plane people had to go up to ask for water and biscuits. Flight was bumpy so the seatbelt light was on and no tea or coffee could be served. I asked for Sprite and it had run out. When the seatbelt sign went off we had to ring the call bell to ask for tea and coffee. It was a very unpleasant experience - and one that has me convinced that something has gone downhill in this supposedly five star airline it was the first time I had flown Malaysia and there won't be a second. I had tried to web check in exactly 48 hours before on my return and found most seats blocked.

KUL-ADL MEL-KUL Business class. MAS Adelaide check-in for return trip failed to provide the fast-track immigration pass needed in Melbourne and was rudely ejected from fast-track queue despite showing business class boarding pass. Queued over 30mins in slow lane. Seats when fully reclined are very uncomfortable. On return flight only one particularly rude FA insisted that small bag in foot well be stowed for takeoff and landing. Never seen this before. MAS impossible to get hold of by phone despite promised callback service.

SIN-KUL-BKK-KUL-SIN. All 4 flights on fairly new 737-800's I pre booked seats 5F and 5A on all flights checked in at SIN very late only 40 min before departure but the great staff and the ever efficient Changi Airport made this a non issue. SIN-KUL flight only around 50 min with a snack served I used the Malaysian lounge in KL and it is very comfortable the food served was of good standard too. Flight to BKK around 2hrs with a meal served arrived on time. Return check in quick used the Thai lounge in satellite E which is fine once again flight to KUL lasted just over 2 hours a choice of meals which were good quality; back in KUL had around 1 hour before connecting back to SIN a great trip enjoyed the service on new aircraft look forward to using MH again.

Flew First Class KL to LHR on the A380. Aircraft was new and only 8 seats in First Class so felt like a rock star. Seat was fantastic and huge TV screen. IFE was fantastic. Flight attendants great - very friendly and attentive but not overly familiar. Food and beverage was business class standard - limited choices of wines (FAs couldn't really explain about the wines other than red or white) food choices were not what I would have expected from first class. Overall first class cabin with business class service.

Flew business class from Sydney to KL. Aircraft was new and very clean check in was smooth FAs were friendly and attentive and well above average. Meals were good though not great wine selection OK. IFE was great.

My wife and I flew Business Class Perth to Kuala Lumpur A330 then A380 to London 2nd July 2013 then back to Perth by the reverse route 28th September 2013. 10 out of 10 to MAS because all 4 flights were excellent. We were so well looked after by the very friendly and efficient cabin crew who could not have done more to make our journey as pleasant as possible. As a retired Airline Captain I have travelled the world for many years and I can thoroughly recommend MAS.

Flew KUL-MEL on their new A330. Nice and modern cabin. Good selection of inflight entertainment except for the annoying ads at the start of every movie/show. However the cabin crew were appalling! They seemed uninterested and made their passengers felt like they are a burden.

Travelled from Bangalore to Singapore and Singapore to Delhi last week (both ways stopped at KL). I must say that quality has gone down very much compared to 2008-9. The staff is not at all caring. The food was very oily. The staff is more concerned about finishing their tasks and are not really concerned about customer. Empathy is totally missing.

Flew Adelaide to London and back again in Aug/Sep 2013 business class. The A330 from Adelaide to KL has to be the most uncomfortable seating experience I have ever had and as far as converting into a bed and getting any sleep that is quite impossible. The A380 KL to London is comfortable but Malaysia Airlines has chosen the most basic of fit outs and this shows (I flew Emirates recently on the A380 in business class so can make a direct comparison). As always staff polite and helpful and food good but the planes let the airline down badly. Will not be using them again.