Malaysia Airlines

Melbourne to Paris return in Business. First time in Business on Malaysia. Previous experiences with airline had been mixed. Overall their Business product doesn't have the polish of Emirates or Singapore but is a satisfactory alternative given the price. 777 MEL-KUL A380 KUL-CDG-KUL and then A330 KUL-MEL. 777 is aged but found it very comfortable (more so than the much newer A330). A380 was spacious and seat was good. A330 seemed more cramped than either 777 or A380 and lacked privacy. All flights had good service. Food varied from good to excellent and there was always plenty of it. IFE was a weak spot with not much of any interest to me. Lounges too were mediocre even in KLIA which surprised me being home base. However despite all this given that the cost of the ticket was substantially less than any other carrier and comparable to China Southern it represents good value and would happily fly them again.

Flew business on A380 from KUL to LHR and return. Wasn't impressed with their business class offerings compared to EK Qantas or SQ. Comparable to the old biz class seats from their 777 and 747 which reclines at an angle. The saving grace for this airline is the exceptional crew. Genuine hospitality and very warm personnel. The highlight of this trip has be about how bad the food was. Was served satay which was excellent as usual but they now serve a menu done by Chef Zubir of Masterchef Malaysia. Huge disappointment. Beef ribs were inedible as it was tough changed to the cod which was surprisingly too sweet. Such a terrible experience for the price I paid and will certainly be avoiding MH in the future because the tremendous drop in quality.

Flew business class Perth (Australia) to Paris (France) in Dec 2013 and back in Jan 2014. Terrible experience both ways. Malaysia Airlines delayed flights to London Frankfurt and Paris for a handful of passengers delayed arriving in from Jakarta/Singapore (the stories differed) and showed no care that hundreds were inconvenienced when they should have instead re-booked those few late passengers. No-one took responsibility to help with onward travel plans that were now destroyed. Meals not great (not enough food to ensure your choice was met). Movies poor choice. On return trip a wailing child in the small economy section behind business class meant I could not sleep. It wailed for at least 9 hours. I paid for business class for the supposed comfort and experience. Let me tell you it is not worth it. Even had a crew member tut at me when I wasn't immediately ready with my breakfast choice (never mind she appeared out of nowhere with no warning that they were collecting breakfast choices). Lounges very poor - terrible toilet facilities and food just not up to scratch. I am extremely disappointed.

Adelaide to KL on a A330 airbus in business class. Another great flight! I have only praise for the fantastic experience I continue to enjoy when flying Malaysia airlines. The food in particular on this flight was of a very high standard and worthy of mention.

Flying KUL-CGK route MH very disappointing. Still using an old B737-800 aircraft. Cabin interior looks old and boring. The seat cannot be recline. The meal was very simple only rice curry fish and boiled vegetable which had no taste. The service was very slow. Passenger beside me order a nescafe one hour before landing. However up until landing the plane was still not served. Staff apologized and offered the salted nuts snack. No entertainment on board this was an international route and a 2 hour flight.

KL to London on A380 in business class. This was sadly the last of my 4 flights on my Malaysia/Australia holiday. I started by holiday on an A380 in business from London to KL and what a great way to finish! I can honestly say that out of all the airlines that I have flown with in business class Malaysia beats the competition hands down. The A380 experience in business class is just fantastic. None of my 4 flights disappointed.

KL to Sydney in business class on a new A330 airbus. Cabin crew were very attentive great in flight service drinks plentiful and food very good. I have no issues at all with the seat comfort and size. I am over 6 feet tall and I find the seat adequate for my needs. I continue to be very impressed by what great value for money Malaysia deliver in business class. I will be flying with them again no hesitation!

MH17 Amsterdam-Kuala Lumpur 3 January 2014 Business class on 777. Seat was outdated and uncomfortable. Cabin crew were not helpful and attentive. Catering was really bad and disappointing. Garlic bread was inedible and hard as a rock. Meals were ordered through Chef-on-Call but was given different meals. Cabin crew replied 'maybe they thought rice and potatoes were the same' when I asked about the meal. IFE was not updated and still showing last month movies and TV programs. Definitely not a 5-star airline.

Kuala Lumpur - Bangkok on Dec 30th. After reading the mixed reviews of this airline I was somewhat sceptical of flying with them. Old tatty Boeing plane from beginning of the 90's so worn out and tired cabin. Seats and tables were broken to the point where the entire seat row wouldn't recline. Food was actually inedible which is bizarre for a 5 star rated airline even air Asia can offer tasty dishes. First time on premium airline I had to return the food. FA's were efficient and courteous in service. There was absolutely no point in paying more flying with MH on this route. Will not be flying further with them.

Return flight from KL-Langkawi. MH use very old B737-400 for this route the seats and interior looked very tired. It is not a 5 stars airline for sure Malindo aircraft is certainly beating MH. For an hour flight only peanuts and one round of drink was served. MH really need to replace their old B 737-400 to stay competitive.