Malaysia Airlines

LHR-KUL-BNE. Thankfully only one way. Having flown Singapore Airlines Emirates Kingfisher Air Asia Malaysian Airlines were a real disappoint. Most disappointing was the customer service which was badly lacking. Very strict on luggage limits. Poor food service taking a long time after take off to serve no regular checks on passengers for drinks or food and generally unfriendly. Perhaps the cabin crew were having a bad day but given the choice of competitors we won't be flying this airline again.

IST to KUL in business October 2013. Flight delayed 7 hours due to technical problem on the ageing 777-200. We were bussed to a nearby hotel but hotel and especially food provided was of low quality. Once we did take off the plane was showing its age although I found seat pitch generous and slept ok on the angled lie flat seat. No champagne before take off and no satay which they brag so much about. The older all male crew were efficient but not warm or attentive. IFE pretty poor compared to BA Emirates etc. Amenity bag small but adequate. Their A380 may be better but overall the experience fell a long way short of market leaders.

KUL-MEL 6 Oct MH 129. Been travelling Malaysia Airlines regularly over 20 years now have noticed their inflight catering and staff attitude (some of them) is getting worse and rather appalling. They need to start treating all Economy passengers much better. Recent flights got served a snack from / to Australia flights. Dried pastry overcooked and almost inedible lucky to get a second drink if you needed one. Very disappointing. They could take a tip from Air Asia Staff.

KCH-KUL-HKG-YVR. MH2597 (KCH-KUL) overnight in KL then MH072 (KUL-HKG) before transferring to CX 838 (HKG-YVR). The planes used on both MH sectors were pretty new with a 737-800 and A380-800 used on the first and second sector respectively. Both flights left on time and the flights were smooth with no problems encountered. The 737-800 interiors were brand new and comfortable enough for a 90 minute flight. Cabin crew were efficient and friendly. The A380 interiors were showing a bit of wear and tear some of the carpets in the high-traffic areas near the washrooms were a bit worn out. Cabin crew on this flight were also efficient and worked well as a team. A relatively short flight (just under 4 hours) so didn't bother with the entertainment system. Seating on both flights were comfortable enough and the food was hot and tasty but nothing special. Would be nice if they brought pineapple juice back like they used to have about 15 years ago. The orange and apple juice options are getting a bit boring.

9/10/2013. BKK-KUL. On their new B737-800. Love the interior design. Sky-interior and leather seat. Good legroom for 2 hours flight. Staff service was amazing. Full of smile friendly and cheerful. Food not much to say. Just delicious. Inflight entertainment provided on this route. Highly recommended.

MEL-KUL in business. Disappointing flight with very little attention from crew who had the annoying habit of talking to you with their heads turned away. It meant that they had to begrudgingly repeat what they'd said much to the frustration of all. How they won worlds best cabin crew is inconceivable. Angled lie flat seat comfort ok. Drinks haphazard. Pillows a joke - so thin you'd get more support using the blanket. Meals surprising - a feta cheese pie and orange juice for dinner! More in keeping with a budget carrier.

AMS-KUL-MEL. A pleasant flight operated by a B777 on the AMS-KUL sector (MH17). The flight attendants in business class were impressive: well-organised and very responsive. Plenty of room between the seats. On the other hand the KUL-MEL sector (MH129) was operated by an A330 with the seats being smaller and the pitch noticeably tighter. Very prompt service of the sandwich refreshment shortly after take off much appreciated by those (probably the majority) who had transferred from in-bound flights and who were anxious to relax. Service of the main meal before arriving in MEL was significantly slower!

KUL-HKG-KUL in economy. A squeaky-clean A380. Boarding orderly departures on time; arrivals ahead of schedule. Good newspaper selection. Comfortable seats. Food much nicer than on B737s that MAS flies regionally. Crew very pleasant attentive chatty generous with drinks fluent in English/Malay/Mandarin. Haagen-Dazs ice cream was served. Overall a great flight.

Below average airline for the price they charge. The much cheaper Air Asia was better in service. Some seats wouldn't push back absolutely no in-flight entertainment (in KUL-HYD sector) and average food. Had a bad experience with the staff not wanting to check-in a hand baggage at the gate a request that most airlines would accommodate.

Heathrow-Kuala Lumpur-Sydney. After boarding at Heathrow the entire A380 stayed on the tarmac for 4 hours due to a failure to lodge the flight authorisation form with Heathrow. This delay means that after a 13hr flight to KL we missed our connecting to Sydney. No one on the plane was able to assist passengers that needed connecting flight and upon arrival at KL no one helped with the transfer counter either. Ground staff were incredibly rude unhelpful and tried to refuse us food vouchers. They simply handed us a computer printout and told us to go to Cathy Pacific counter for a boarding pass. Turns out they stuck us on a flight from KL to Hong Kong then to Sydney. That flight was full and we were sent back to line up again with Malaysia Airlines. This happened twice more and it was 4 hours standing at the transfer counter before we were put on a flight to Singapore then Sydney. When we arrived in Sydney 12 hours later than the original flight our checked in bags were missing. Turns out our bags were still in KL. No apology.