Malaysia Airlines

KL to Sydney in business class on a new A330 airbus. Cabin crew were very attentive great in flight service drinks plentiful and food very good. I have no issues at all with the seat comfort and size. I am over 6 feet tall and I find the seat adequate for my needs. I continue to be very impressed by what great value for money Malaysia deliver in business class. I will be flying with them again no hesitation!

Adelaide to KL on a A330 airbus in business class. Another great flight! I have only praise for the fantastic experience I continue to enjoy when flying Malaysia airlines. The food in particular on this flight was of a very high standard and worthy of mention.

Flying KUL-CGK route MH very disappointing. Still using an old B737-800 aircraft. Cabin interior looks old and boring. The seat cannot be recline. The meal was very simple only rice curry fish and boiled vegetable which had no taste. The service was very slow. Passenger beside me order a nescafe one hour before landing. However up until landing the plane was still not served. Staff apologized and offered the salted nuts snack. No entertainment on board this was an international route and a 2 hour flight.

KL to London on A380 in business class. This was sadly the last of my 4 flights on my Malaysia/Australia holiday. I started by holiday on an A380 in business from London to KL and what a great way to finish! I can honestly say that out of all the airlines that I have flown with in business class Malaysia beats the competition hands down. The A380 experience in business class is just fantastic. None of my 4 flights disappointed.

MH17 Amsterdam-Kuala Lumpur 3 January 2014 Business class on 777. Seat was outdated and uncomfortable. Cabin crew were not helpful and attentive. Catering was really bad and disappointing. Garlic bread was inedible and hard as a rock. Meals were ordered through Chef-on-Call but was given different meals. Cabin crew replied 'maybe they thought rice and potatoes were the same' when I asked about the meal. IFE was not updated and still showing last month movies and TV programs. Definitely not a 5-star airline.

Kuala Lumpur - Bangkok on Dec 30th. After reading the mixed reviews of this airline I was somewhat sceptical of flying with them. Old tatty Boeing plane from beginning of the 90's so worn out and tired cabin. Seats and tables were broken to the point where the entire seat row wouldn't recline. Food was actually inedible which is bizarre for a 5 star rated airline even air Asia can offer tasty dishes. First time on premium airline I had to return the food. FA's were efficient and courteous in service. There was absolutely no point in paying more flying with MH on this route. Will not be flying further with them.

Return flight from KL-Langkawi. MH use very old B737-400 for this route the seats and interior looked very tired. It is not a 5 stars airline for sure Malindo aircraft is certainly beating MH. For an hour flight only peanuts and one round of drink was served. MH really need to replace their old B 737-400 to stay competitive.

Travelled on MH1 LHR-KUL 3 Jan as part of an American Airlines ticket originating in West Palm Beach via Chicago and London. The seat comfort on the A380 lower deck is as spacious as it is on the upper deck. The wide seats and the legroom made the journey most pleasant. The meals were sumptuous and the service is beyond expectation. Crew were definitely top notch. I have never had a comfortable long haul flight in economy in over 20 years when legroom started shrinking.

Kuala Lumpur to Perth in business. The KLIA lounge was really poor and thought the on board product would impress me. Obviously I was wrong no clear indication of priority boarding (so I queued for a long time before getting into the plane). Cabin was clean no doubt. However there was no personal storage compartment at all in this 'new business class seat'. Nowhere to put my ipad book headset etc. Asked the staff she said just put them on your seat? Seat was hard and didn't seem to support lumbar. Had to put a pillow under my neck to make it bearable. I tried so many configurations and I couldn't lie comfortably to sleep so I stayed up! I'm quite tall (179cm) and the angled lie flat seat was too short for me. I kept sliding down then hit the foot rest and exerted pressure on my legs. No amenity bags of any kind. Seat pitch was good but really tight seat width! Poor seat. In saying that the cabin crews were professional efficient and friendly. Satay was great. Though I didn't understand why did they put the dessert on the table even before main was served? Substandard IFE selection couldn't find anything to watch. I noticed they only had ONE kids movie! Really?! Its poor product cannot be fully complimented by their great cabin crews. MH really needs to think about their product offering to stay competitive. It was overall ok but not great or even good and Certainly not 5-star!

MH21 1 Dec 2013 Paris-KL. MH131 2 Dec 2013 KL-Auckland. My flight from Paris to KL was the best experience I have had on a plane. The plane was clean and new looking the food was great the staff were brilliant. When I jumped on my second MA flight from KL to Auckland it didn't compare at all to my first flight: the plane interior was shabby and the service was half of that of the Paris-KL service. Regardless of the second experience I still rate Malaysian Airlines as a brilliant economy-service airline.