Malaysia Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1419 reviews
5/10
4 star Skytrax Rating
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9/10

Malaysia Airlines customer review

(Malaysia)

KUL-SBW-KUL B737-800. I flew last few month with MAS the service was excellent. The cabin crew were nice and the domestic flight had inflight entertainment. The inflight meal where I had a special request was ok but still a lot of room to improve. I will fly with MAS again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Malaysia Airlines customer review

(Malaysia)

Flew economy class on an A330-300 from Kuala Lumpur to Perth. The aeroplane was very clean staff were very good and friendly the seats in economy class was quite comfortable but they should give more space. The toilet was very small. The meals provided was in few choices and good. The inflight entertainment was good too there was a lot of movies music shows and dramas. Overall it was good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Malaysia Airlines customer review

(United Kingdom)

Flew with family to New Zealand from Heathrow into Kuala Lumpur and then onto Auckland. Return journey was Auckland to Kuala Lumpur and then to Schipol. Flights were on time allowing ample time for making connecting flights. Staff were very friendly and helpful and worked tirelessly on these long haul flights As with a lot of airlines economy class seating is not the most comfortable but you get what you pay for. The food was very good and the vegetarian option which I had was varied throughout the journeys. Couldn't fault the inflight entertainment which provided excellent selections of current movies and old favourite TV programmes. All in all a very pleasant experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Malaysia Airlines customer review

(Australia)

Flight between SYD-KUL-SYD were on new A330-300s. Excellent service food was great on both sectors. My only negative comments are about seats. They were the worst seats I have sat in as for sleeping just forget it. The A330 business class seat is a disgrace on MH I found it extremely uncomfortable never again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Malaysia Airlines customer review

(United Kingdom)

Flew to KL from London on 19th Feb 14 on A380. Collapsed when stood up too quickly hitting my head hard on the ground (I've flow hundreds of times and this was a first so beware sitting for many hours then standing up too fast). Crew were outstanding finding a row of seats for me to lie down on. providing an ice pack for the bruising and regular checks to make sure I was ok. Even moved us to the front of the plane for a fast exit. Well done MAS - faultless service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Malaysia Airlines customer review

(Australia)

Flew business class on an A330 from Sydney to Kuala Lumpur. I just have to say the aeroplane was very clean staff were very good my only negative comments are about seats. They were the worst seats I have sat in as for sleeping forget it. The toilet was very small and by the way this flight was not cheap. I would never fly with this airline in business class again. Economy short flights yes.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Malaysia Airlines customer review

(Malaysia)

KUL-DXB-KUL. Airport check in staff were good check in was quick. Flight en route to DXB was 30 mins delayed but arrived on time. Flight back to KUL was on time and arrived 30 minutes early. Outbound stewardesses did not smile at all and did not showing much interest in customer and comfort - disorganized team. Otherwise return flight FA's were attentive. Food for lunch was so-so and sandwich was awful. IFE was good and functioned well. All in all sad to say nothing special about MH and it was average.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Malaysia Airlines customer review

(Hong Kong)

I am a frequent flyer. Having flown 6 sectors with Malaysian over Christmas and New Year I have enough experience to make a judgement. The cabin crew are generally inefficient and disinterested. The food is mediocre (breakfast during an 8 hour flight consists of a soggy chicken pasty and no hot drinks). Despite relatively calm flights on all 6 sectors I was offered tea just once due to the seatbelt signs being illuminated for most of the flights on all 6 sectors (which the majority of passengers ignored but the cabin crew ignored their non compliance). No safety demonstration given on 2 flights. They failed to honour a bulk-head seat reservation that they charged me extra for due to a change of aircraft and instead gave it to someone else.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Malaysia Airlines customer review

(Malaysia)

Flight from Kuala Lumpur to Seoul (MH 0066) on 15 Feb 2014 and Seoul to Kuala Lumpur (MH 0067). MH 0066 flight was delayed 3 hours because of a problem with the cargo we were sat on the plane waiting. MH0067 - The cabin crew were not very interested or friendly during service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Malaysia Airlines customer review

(Australia)

MH148 MH1. MEL-KUL-LHR 5 Feb. Flight crew and aircraft excellent. Some of the complaints on here are truly childish. Things like "cabin was filthy" "no chicken curry" "no window seat" you arrived safely in comfort that's the important thing folks. Complaints about cabin crew maybe reflects your attitude to them and the way you treat them.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes