Malaysia Airlines

MH711 March 8 2014. Flew from Kuala Lumpur to Jakarta recently. Flight was okay overall but it was not without its unpleasant moments. One of the lavatories at the back of the plane was out. As a result quite a large line formed after the food service. While I normally do not use the front lavatories as I know those are for Business or First class I assumed given the circumstances it was justified. What followed was a very ugly scene with the flight attendant who accused me of lying about the lavatory being out of order. We argued for quite some time as well as while she called to confirm. Only then would she let me use the restroom. I didn't appreciate being treated like a small child. I think it is highly unlikely that the lavatory broke mid-flight which means Malaysia Airlines undertook the flight knowing it was a toilet short of what it needed on a full flight.

My wife and I travelled from Heathrow to Auckland and back with MA in business class. Firstly the food was excellent (my wife had a steak which she confirmed was better than any she had eaten in a New Zealand restaurant). Food and snacks just kept on coming! With the exception of the KL - Auck leg (777-200) the planes were in good condition and most comfortable. Unfortunately the 777-200 doesn't have fully flat beds and for us it was uncomfortable as one seemed to slip to the bottom of the seat as soon as one fell asleep (as mentioned by many others here). The A380 is great! We liked the lounge at KL and at Auckland although the Heathrow lounge is not quite as good. Massages were available in the lounge at KL but we felt they were a tad too expensive so didn't avail ourselves of the opportunity. I would definitely use MA again.

AMS-KUL-SIN and KUL-AMS. Really disappointed would sum up my feelings. It was my first experience of MH we usually fly SQ for our trips to the Far East. Dirty old looking plane that looked like it hadn't had a deep clean in years. Very old entertainment system which seemed to go faulty throughout the flight to the annoyance of passengers and indifference of crew. Outbound the crew seemed completely disinterested disappearing for hours after serving lunch much more friendly and professional crew on return trip but same stale hard product filthy toilets dirty worn out seats (arm rest came apart and seat would not remain upright). Food and beverages decidedly average with no choice on two of the four meals we had. Would only fly again as a very last resort.

MH003 and 135 on 10th Feb. Returned 13th March on MH134 and MH004. Flight from Heathrow to Brisbane. Poor quality food. Staff reluctant to offer extra beverages especially on the outward leg from Heathrow to KL.

Having completed 4 long haul flights I found MH to offer good value for money all flights operated on time the food and wine was of an acceptable standard the entertainment has greatly improved especially on the A380 they need to upgrade the B777 to the A380 level. Cabin crew were excellent. We travelled MH003/11 Feb LHR-KUL MH141/12 Feb KUL-SYD and MH130/16 Mar AKL-KUL MH004/18 Mar KUL-LHR. We took advantage of an upgrade offer on the AKL-KUL flight for a small fee We noted that the food service was poor for business class eg only 1 dessert choice and no cheese selection.

My last flight with MH was October 2013 from Melbourne to Istanbul and back. Cabin crew were brilliant all done with a smile and the food was good. Would definitely travel with Malaysian again.

I flew with MAS sub MASWINGS from Sandakan to Labuan via Kota Kinabalu on 24 March 2014. My 1st flight MH 3094 was delayed and they put me on the next available flight MH 3037. I was able to catch my connecting flight on time. Both flights were on ATR 72.

I travelled from LHR-PER stopped over in KL on my return. Travelled on A380 the seats food service and comfort were incredible. The inflight entertainment had a good variety of films. Cabin crew were courteous and friendly. I only have praise for Malaysia Airlines.

PER-KUL-AMS in January. The cabin crew were rude no smiles and not friendly at all. It was as though us passengers were a major inconvenience for them. Like so many negative reviews about Malaysian Airlines the seatbelt sign stayed on almost the entire flight despite smooth flying. Passengers were ignoring the seatbelt sign and would leave their seats and the cabin crew ignored it. We booked 2 seats together yet when we checked in we were separated for some unknown reason. The meal was awful. That was my last flight with Malaysian Airlines.

My wife and I travelled on flight MH 120 to Kota Kinabalu ex Perth Western Australia 13th March 2014 and returned on March 23 2014 on MH 121. Both these flights did not serve tea or coffee with the excuse that there was a safety reason. The crew was nowhere to be seen when departing the aircraft in Perth (except for the captain who said goodbye). We have travelled all over Asia with a number of airlines and we have never had this type of service.