Malaysia Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1254 reviews
6/10
4 star Skytrax Rating
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4/10

Malaysia Airlines customer review

(India)

Melbourne to Delhi on Oct 1 and while MEL-KUL leg was okay - even though we were woken up a few hours before arrival into KL and offered a breakfast of rice and prawn (the option was frittata had run out). The second KUL- DEL was the worst flight I have been on. We were sitting in a 737 which had only 2 toilets for the 120+ passengers flight felt like a domestic short haul flight but ended up being a torturous long haul. I understand that there was a delay due to unforeseen circumstances. The crew were far too young and far too involved in their own chatter at the back of the plane people had to go up to ask for water and biscuits. Flight was bumpy so the seatbelt light was on and no tea or coffee could be served. I asked for Sprite and it had run out. When the seatbelt sign went off we had to ring the call bell to ask for tea and coffee. It was a very unpleasant experience - and one that has me convinced that something has gone downhill in this supposedly five star airline it was the first time I had flown Malaysia and there won't be a second. I had tried to web check in exactly 48 hours before on my return and found most seats blocked.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Malaysia Airlines customer review

(Australia)

Flew First Class KL to LHR on the A380. Aircraft was new and only 8 seats in First Class so felt like a rock star. Seat was fantastic and huge TV screen. IFE was fantastic. Flight attendants great - very friendly and attentive but not overly familiar. Food and beverage was business class standard - limited choices of wines (FAs couldn't really explain about the wines other than red or white) food choices were not what I would have expected from first class. Overall first class cabin with business class service.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Malaysia Airlines customer review

(Australia)

Flew business class from Sydney to KL. Aircraft was new and very clean check in was smooth FAs were friendly and attentive and well above average. Meals were good though not great wine selection OK. IFE was great.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Malaysia Airlines customer review

(Australia)

My wife and I flew Business Class Perth to Kuala Lumpur A330 then A380 to London 2nd July 2013 then back to Perth by the reverse route 28th September 2013. 10 out of 10 to MAS because all 4 flights were excellent. We were so well looked after by the very friendly and efficient cabin crew who could not have done more to make our journey as pleasant as possible. As a retired Airline Captain I have travelled the world for many years and I can thoroughly recommend MAS.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Malaysia Airlines customer review

(Malaysia)

Flew KUL-MEL on their new A330. Nice and modern cabin. Good selection of inflight entertainment except for the annoying ads at the start of every movie/show. However the cabin crew were appalling! They seemed uninterested and made their passengers felt like they are a burden.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Malaysia Airlines customer review

(India)

Travelled from Bangalore to Singapore and Singapore to Delhi last week (both ways stopped at KL). I must say that quality has gone down very much compared to 2008-9. The staff is not at all caring. The food was very oily. The staff is more concerned about finishing their tasks and are not really concerned about customer. Empathy is totally missing.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Malaysia Airlines customer review

(Australia)

Flew SYD to MLE via KL. SYD-KL was in A330-300 then 737-800 to Male. Airbus had very comfy seats good food and service and very good individual inflight entertainment. 737 had typically uncomfortable seats fairly good food but had a few small flat screens for all to watch. Terrible movie featured. Downloaded some movies on the IPhone for the return trip so I didn't have to endure that again. Price was good though. Had a 15 hour layover in KL the way there and 2.5hrs the way back. Was really happy with the 15 hours visit to KL and had a fantastic time shopping and sightseeing there. Got a beautiful hotel room for $100 US which gave us two 2-hour sleeps to refresh us. Service good on all legs. Very hard to sleep through the night in Economy seats. Would happily fly MAS again but would likely prioritise AirAsia as you can get a Flatbed in Premium class for the same fare as Economy in MAS and most other full-service airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Malaysia Airlines customer review

(Australia)

BNE-KUL-LHR on 18/9/2013. BNE to KUL on an A320. KUL to LHR on A380. Flights were on time or earlier. Crew on both flights were excellent. We have flown this route frequently with MAS and have found their service and comfort good. Food was excellent on both flights. Lounge at KUL is getting a bit tired in the area of the showers but does the job.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Malaysia Airlines customer review

(Australia)

Flew Adelaide to London and back again in Aug/Sep 2013 business class. The A330 from Adelaide to KL has to be the most uncomfortable seating experience I have ever had and as far as converting into a bed and getting any sleep that is quite impossible. The A380 KL to London is comfortable but Malaysia Airlines has chosen the most basic of fit outs and this shows (I flew Emirates recently on the A380 in business class so can make a direct comparison). As always staff polite and helpful and food good but the planes let the airline down badly. Will not be using them again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Malaysia Airlines customer review

(United Kingdom)

LHR-PEN via KUL and return. A380 is a super quiet plane. Sat on upper deck at the rear of the plane. On the way out the crew were excellent. On return not quite as outstanding. The food and beverages were ok although lacking on return trip. Seat fairly comfortable. Brilliant to be able to watch the take off and landing from camera positioned on tail of the aircraft. Over all quite comfortable with adequate leg room. I would fly MAS again. It was nice to see the mood lighting enjoyed by Business class passengers gradually getting brighter but in economy they whacked up the bright white lighting which was not very pleasant. I can't understand why this feature is not available throughout the cabins especially on such a new aircraft.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes