Malaysia Airlines

We recently flew from KL to Brisbane on MH134. We have flown Malaysian several times both in economy and in business. Overall quite happy with the experience. The food is good although the gluten free options available to my partner are very limited and need improvement. The chef on call service available to business and first class passengers finally seems to be up and running. The service from cabin staff is excellent and very attentive. One negative is the delayed departures from Kl. This was the second flight we have taken from Kl where the flight was significantly delayed.. Malaysian airlines need to improve on this. Also the inflight entertainment choices are only average. We will probably fly Malaysian again although it will depend on price comparison with other airlines.

Mumbai to Perth with a stopover at KUL. By far the worst experience I've had. The flight in Mumbai was delayed by over 2 hours due to late arrival of incoming flight. Finally staff started boarding and let passengers into the gates. However everyone was stopped from boarding and were kept waiting at the aerobridge for more than 1.5 hours! There was little explanation with some staff talking amongst themselves about a technical problem. No one was allowed back into the terminal to use the toilets. Had to run at KL with hardly 10 mins to catch the connecting flight. Their seats are by far the most uncomfortable business class seats I've seen. The angular seats leave you with a terrible back ache. Never again.

London Heathrow - Kuala Lumpur 12 April on MH 003. The Malaysian airlines first class is not as impressive in comparison to other first class A380's out there on the market. It lacked style and good cabin ambience. It felt like MAS simply had to put a first class in for the sake of it and didn't really think through the idea. I've thought that MAS was the leading carrier in south east asia and hope that it will redesign its first class cabin. It such a shame with an amazing aircraft like the A380 that the first class product is simply mediocre.

Flew A330-300 Brisbane to KL and then A380 KL to London return. Second trip in less than 12 months flying Malaysia and once again could not fault the cabin crew and level of service. Seats on A330 angled/flat but managed to get some sleep and A380 seat pretty much flat and ok comfort wise. Only real complaint is that less than 12 months could not believe how the standard of meals had dropped. Ordered via chef on call and worked out ok but most meals I just picked at as were terrible. Very disappointed as were restaurant standard on last flight 11 months ago.

Flew from Perth to Paris on Friday 11th April. A fantastic experience. Could not complain on a single element. The food in economy was plentiful and extremely tasty and well presented with a lovely drink service too. Snacks and refreshments offered during the 13 hour flight KL to Paris. In flight entertainment was adequate not the best I've had but certainly enough choice. Flew KL to Paris on a new A380. Plenty of leg room (I'm 6ft 2) but I did have the bonus of the small upstairs economy cabin. All up highly recommend and a bargain for the price you pay!

I have travelled frequently with MAS between London and KL for the past 4 years. Throughout this time I have also travelled the same route with Singapore Airlines but had generally chosen MAS as they fly direct. The general standard over the past 4 years on this flight has been consistently anything but pleasant. The standard of food is what you would generally expect in an economy cabin albeit served differently. The cabin staff are unwilling to serve anything alcoholic prior to departure I have tested this on every occasion I have flown. The seats fail to recline fully every time I point this out to the cabin staff ends with the same unsuccessful trial and error approach to rectification despite knowing that this is how they have been designed. On my last sojourn I wished to sit next to a colleague. The flight was fully booked but despite this the check in staff provided me with a boarding pass that was next to my colleague. Shortly after boarding another passenger approach with a boarding pass which had also been issued for the same seat. The flights are consistently delayed. My last 3 flights have been delayed by 3 10 and 2 hours consecutively. As MAS are the only carrier to fly direct from London to KL the cost of the flight is considerably more expensive more than flying with other airlines that are not able to fly direct. My last journey was the one that finally broke me in the future I will choose to fly via an indirect route as I can't tolerate the consistent level of service provided by MAS any longer.

LHR-KUL return on A380. Checked in was fast and hassle free especially in Kuala Lumpur. Was very surprised at the service in Economy Class. I travelled long hauls about 10x a year with various airlines (mostly Etihad). Crew were very efficient serving meals within 40 minutes of take off in a full cabin! However surprised by lack of choice. Plastic cutlery which is not very premium like. Plenty of drinks and crew answers call very fast indeed. Despite a busy flight the lavatories were cleaned frequently. The most by any airlines I've flown with so far. The crew were hard working and professional smiling and they interacted well with passengers. Its the small details that makes this crew the best I've flown with. Some might not like it but at least doesn't feel robotic. TV screens were big and selection of movies were good enough. Headsets were ok. Definitely the highlight is the crew not even the A380 size could beat it. If only the prices were more affordable and the Frequent Flyer programme were better I'd be using this at least 3x a year!

LHR-KUL-BKK and return. MAS A380 is an excellent product whilst the seats are not individual 2-2-2 formation they are comfortable and great when travelling with a colleague/partner. Flight attendants very friendly service excellent chef-on-call meals worked fine and wasn't too bad for plane food. Seats comfortable for sitting/relaxing and sleeping. would recommend rows 78 or 9 on the upper deck for a more private cabin. KUL-BKK on a very new 737-800. Again all excellent. All flights bang on time in both departure and arrival. Before we booked the flight we done a lot of research and at GPB 1739 return this really is a great product for the price and really knocks the socks other airlines with there individual business class "cabins". MAS is circa £1000 cheaper and I can safely say i would have no hesitation in booking with them again. Great product for a great price.

DPS-KUL B777 Economy class. Flight delayed 30 minutes and no information on the delay. Cabin interior looked very tired. Food was really awful and service was slow. Cabin crew looked unhappy and surly. Please avoid the airline unless the fare is extremely low.

I flew Malaysia Airlines sub MasWings from LBU-SDK via BKI on 31st March 2014. Check in at LBU was longer than normal as the staff member couldn't seem to get my booking for my BKI-SDK flight and I had to give him my booking details. MH3938 from LBU-BKI left on time and landed early. MH3104 from BKI-SDK left and landed on time. My baggage was out under 10 mins. The only let down was we were given a pack of peanut and no IE. Drinks came with some options. Overall good job from me.