Malaysia Airlines

HEL-FRA-KUL-SIN on 27th July on E90 (code-share with Flybe Nordic) B777 and B738. All flights were perfectly on time and the cabin crew was absolutely outstanding on the FRA-KUL leg that was half-empty. The B777 was not the newest on the market but the generous 34-inch seat pitch as well as the outstanding service given by a very experienced MH cabin crew made the trip enjoyable. It was great to have a relaxed pre-lunch cocktail service just like in the old days a tasty hot lunch mid-flight sky snack as well as a full hot breakfast before landing at KUL with regular water rounds in the cabin during the night. MH still manages to give a five-star economy experience and we think it wasn't merely good luck. Keep up the great work!

KUL to DPS and vice versa were operated by a B772. Although the C class felt outdated the seats and the entire cabin was impeccable. Crew were friendly and extremely polite. Lounge at KUL is spacious and peaceful. More can be done to improve the premium classes and it's offerings. Professional crew and hats off to the entire crew on this flight for continuously smiling. The quality of the catering on MH has gone down and a lot is left to be desired.

Kuala Lumpur to Kota Kinabalu. The positive point is only punctual operation. I was disappointed with the business class product. I don't understand the concept of using old 738 with no IFE. What do you expect passengers will do with no IFE on a 2.5 hr flight. The seat was fairly uncomfortable. The biggest let down was the food the food served in business class was awful. Stewardess courteous but not attentive nor particular warm and friendly.

Took a return flight from Heathrow to Kuala Lumpur a few weeks ago. Had a really great inflight experience. The flight attendants were extremely friendly and helpful. However the inflight entertainment might require some improvements. Some of the movies that being classified as "latest" movies were apparently not. But still great movies. All in all still looking forward to have MAS for my future trip.

Flew to Vietnam via KL for the first time with two kids aged 7 and 9. Ancient plane so squashed even the blankets in plastic and the cushions provided felt dirty and cheap. Crew gave nothing to the kids. Entertainment system barely works if you can work out how to get it out of its case. Food is terrible. Nothing kids would eat no snack options like biscuits or cheese and crackers. Nothing I would eat! Why would you offer a curry at 7 in the morning on a flight to Melbourne full of Westerners. No alternative options were provided. We flew at night so everyone could sleep but they kept waking us turning lights on serving food pushing seats up when it's the middle of the night. Flight attendants nothing like on the ads that's for sure! Would never fly them again.

MH 3123 MIRI - BKI via Labuan. Boarding was easy. Seat comfortable. There was ample reading material. Snack was the packaged peanuts and juice. Staff were very efficient Amazing they could do so much on so short a flight after a short stop in Labuan a meal was served before landing on time in Kota Kinabalu Airport.

MH1143 June 8 2014 PEN-KLIA. Boarding was easy. The seat was comfortable. Snack was peanuts. Juice was offered. The staff were excellent.

MH 121 BKI-PER June 11 2014. Boarding was easy. Seat comfortable. The food was awful. Those peanuts again. My worst ever on MH. I wasn't expecting that. Must have been the chefs day off. The cabin staff were excellent. Entertainment was ample.

MH 2594 KLIA - MIRI . The flight left late owing to late arrival of previous flight. Boarding was easy. Seat comfortable. Food included peanuts and a delicious roti and curry. Choice of drinks. Staff very good. Entertainment was great.

Flew from London to KL (A380) on 23rd May. Crew were excellent and friendly as usual. Good food and inflight movies. Overall a great experience. The flight cost was rather steep paid circa £900 for economy. You could fly cheaper via SIA or via Emirates - although MH was direct. I frequently use Malaysian airlines but have never been upgraded and I wonder if they should start doing so especially when the flights are not full.