Malaysia Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1185 reviews
6/10
4 star Skytrax Rating
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4/10

Malaysia Airlines customer review

(Australia)

PER-KUL-BOM in Economy Class on September 13th. PER-KUL was on an A330-300 and KUL-BOM on the super congested 737-800. The only meal served on the PER-KUL leg was breakfast at 5am (choice of quiche with sausage or rice with shrimp sambal) since the flight had taken off at 1.30am. Perhaps it was automatically assumed that people would've had a nice heavy dinner before boarding the plane. Whilst the food served on the KUL-BOM leg was good (Roti and chicken curry) it was a bit disappointing to know that none of the FA's spoke Hindi which pretty much made it very hard for a few passengers who could not speak or understand English. Overall I think MH's quality seems to have dropped a bit.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Malaysia Airlines customer review

(United Kingdom)

13 September. BKK-KUL-LHR on 737-800 and A380. Return trip was considerable better. I sat at 1A on the 737 and although the food was bland the cabin crew managed to top up my glass several times. The KUL lounge was full and seemed relatively pointless given that there were more comfortable seats outside. It was hard to get a drink. After finally getting onto the A380 we had to wait an hour after some confusion over the cargo which meant we missed our slot. The pre-ordered food was great and I had finally worked out that the flat-bed seat of most comfortable when it not quite flat. One of the stewards told me they had recently been modified but was not quite sure how. I managed several hours sleep and awoke to a pleasant breakfast. The cabin crew were polite and efficient; the aircraft was spotless and the toilets big enough for a small party were kept spotless. A far more positive experience than the outward journey.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Malaysia Airlines customer review

(United States)

This airline really should be downgraded from it's current 5 star ranking. I flew them all over Asia out of their KL hub for several weeks. I was shocked to receive an e-mail from them notifying me of a major schedule change and cancellation of one leg from my trip just a few days before leaving! Customer service was mediocre over the phone. No compensation given for this huge hassle which caused a very long layover at KLIA. Food was offered even on short flights but it did not taste very good and wasn't presented well. The service onboard was pretty good and attendants were generally very helpful. Malaysia Airlines is better than most U.S. carriers but it is not in the same league as Singapore Airlines or ANA. I had very high expectations and I was let down.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Malaysia Airlines customer review

(United States)

LAX-KUL-HKT round trip. B777 from LAX was great service food and AVOD. Seats are angle flat and first generation. Bit narrow but comfortable enough for 5 hours sleep on long transpacific legs. B737 service to Phuket was also very good and no problems with crew or plane.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Malaysia Airlines customer review

(Malaysia)

KUL-ADL 8th September. Morning departure from ADL. Check-in was efficient and well handled by ground staff. Boarding was very well managed by ground staff in Adelaide. Once on board the plane things were different. Cabin crew were just plain disinterested had poor English skills and again there was minimal interaction. Tray tables were dirty video screen was smudged and talk about a sticky in flight magazine pages were stuck together! The food was mediocre this time and before landing a flight attendant went around barking "seat belts seat belts"! This is a 5 star airline? I think not.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Malaysia Airlines customer review

(Australia)

Flew from Sydney to London and back 4/9/13 - 9/9/13. A330 and A380. Have to say disappointed in comparison to Emirates and Singapore. Seats seemed small even on A380. Biggest gripe was that it was freezing - on all legs. I did ask why it was so cold and was told I could have an extra blanket. Staff were ok nothing remarkable. No eye shades and I was so sore because of the seats. Entertainment was average. Food ok. It was alright but I'll never book with them again as it was too cold and uncomfortable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Malaysia Airlines customer review

(Australia)

Flew business class Istanbul-Kuala Lumpur in an aged Boeing 777. The seats are not lay flat but angled very hard for me to get any sleep. Service and menu was disappointing. This airline needs to move with the times on long haul the competition is doing a much better job and offering a better product.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Malaysia Airlines customer review

(New Zealand)

LHR-KUL A380. Great check in given exit row seats for long legs. Customer service was non existent like we were an inconvenience. Prodded my wife in the shoulder to get her to put her seat upright. Very little verbal anything and bad English when used. For a flight with 90% westerners I would have expected better. KUL-Phuket on Boeing 737 a shocker. Cabin was filthy spent half the flight planning how I would clean it. Will never fly with this carrier again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Malaysia Airlines customer review

(United Kingdom)

7 September. LHR-KUL-BKK on A380 and 737-800. Having flown on a Singapore Airlines A380 on several occasions I was keen to see whether the experience with Malaysia was comparable. I had managed to get a seat in the smaller front cabin. Check-in was efficient. The LHR lounge was pleasant with good service champagne on tap and a great view. Boarding was smooth with a priority line for business passengers. I was fortunate in having an empty seat next to me. The cabin crew were efficient and pleasant. I had pre-ordered my food with Chef-on-Call and the quality was excellent. There were however three problems. The A380 seat although flatbed was simply not comfortable - it seemed as it was raised in the middle slightly and it was not easy to sleep on. Secondly having reserved a seat at the front of business on the 737 I was moved to the back with no explanation given. And thirdly they failed to transfer my bag at KUL and it would be following on a later flight. I will need a lot of convincing to book with Malaysia Airways again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Malaysia Airlines customer review

(Netherlands)

Jakarta (CGK) to Amsterdam (AMS) via Kuala Lumpur (KUL). It was a long flight. The flight attendants were really nice friendly and helpful. They served delicious food. I really enjoyed the flight. MH offers great in-flight entertainment with plenty of films music and TV channels.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes