Malaysia Airlines

KUL to SYD on 777 Economy. I used to travel with MAS regularly and it was on a par with Singapore Airlines. Not anymore. The cost-cutting is palpable. No pre-dinner drinks. Only one cabin crew on each trolley. meaning it took forever to serve meals. Alternative meal ran out well before back of the plane (no choice for me). A simple chicken pastry for breakfast rather than a full hot meal. And the movie selection was dated with mainly B-grade or older films. I hope this once-great airline can trade back to profitability and restore its cabin service to something of which it can be proud. At least they still maintain a decent 34" seat pitch.

Flew economy from Auckland to KL and then onto London on 20 June returned on 9/10 July. The 777-200s on the AKL to KL leg are in poor condition. Seat covers were worn carpets dirty and stained tray was cracked and the LCD monitors had a poor picture quality. Cabin staff were quite terse with passengers and a few did not have a good command of English. I asked for a dark rum and coke. The stewardess started pouring a bacardi and lemonade. Advised her twice it was the wrong drink but she ignored me. Passenger next to me asked for a can of lager and had to repeat himself three times before I pointed to a can of beer. Food was barely edible with undercooked chicken and stale rolls. KL to LHR leg on the new A380's was better. Planes are new and staff made an effort to be friendly. food was OK but only 3 drinks offered on a 13 hour flight. passengers were constantly asking cabin crew for water to stop dehydration. Check in staff at AKL was rather chaotic and some leadership is required to deal with passengers with excess luggage who were constantly holding up the queue. Disappointed that passengers relatives were wandering in and out of supposedly off limits check in area. Check in staff at London were terse and did not greet me with a hello or thank you. Only positives were cheap fares and planes all left on time. Sad to see a once top airline declining so badly.

We flew ADL-KUL-IST then CDG-KUL-ADL and we found MH to be very good. All flights were on time and the staff were very attentive coming around with drinks virtually every hour. The food served was quite good although the infamous MH chicken or mushroom roll was served on 2 legs and was just average. The aircraft's were all clean and modern so really no complaints at all.

PER-KUL-AMS. Another great flight on Malaysian. Service great food good so glad they now give you mattresses for a better sleep. Only complaint - the IFE needs to be improved but who really remembers what they have watched.

Flew CGK-KUL vv. Quite disappointed with MH meals nowadays. In CGK-KUL crew offered fish or chicken and I chose fish which taste so-so and it came with mori biscuit. No chocolate or a cup of water like they used to give. In KUL-CGK it was even worse only a cold tuna sandwich which tasted horrible and orange pudding. But IFE was good crew were attentive and cheerful and got sky interior on both sectors but I expected more for the meal.

KUL-DPS 737. DPS-KUL 777. Very odd seat layout on the 777 2x5x2 which I've never seen before. Sandwiches looked revolting both ways didn't even unwrap them. Rudest stewardesses I've ever seen surly abrupt and when the people opposite me requested blankets they were practically thrown at them. I can only assume their long haul product is in a different league.

Flew twice on the Auckland-Kuala Lumpur leg and vice versa a few weeks later on their Boeing 777. The trips were on-time and their cabin crew was very efficient. Food was excellent however the in-flight entertainment could use and upgrade to a newer model. Seat was fine 2-5-2 layout worked well. All in all I enjoyed the trip and I would use them again.

A good flight from LHR to KL on the upper deck of an A380. Bit of a mix-up over a bottle of champagne my sister had bought from the airline for us as when it arrived it was in a sealed bag with some other passengers' names on it. Catering very good lots of drinks runs. In flight entertainment far too limited in choice for an airline with such a good reputation. Crew excellent. Seats no more comfortable than any other aircraft or airline despite my being led to believe the A380 is better.

Flew Paris to KL on A380 business class July 6 2014. Wonderful flight. Check in smooth. Flight ultra smooth and quiet. First time I have ever had a good nights sleep on any plane. Enjoyed dinner and breakfast. Tasty fresh plentiful and interesting. Wine of very good quality and generous with top ups and further requests during the flight. Staff knew us by name friendly prompt and helpful. Entertainment system brilliant once you got the hang of operating it. Again staff were very helpful with this. Only gripe (and this was very minor I could have done with a wider choice of films to my taste but I suspect that most travellers would have been happy with the choice. The toilets were spotless and bigger than many in the apartment we had in Paris definitely the most spacious I have seen on a plane.

SIN-KUL (737-800) and KUL-AKL (777-200). As a One World Sapphire card holder I was entitled to use the MH Lounges in SIN and KUL. Both were dated and featured a limited selection of refreshments. Similarly both aircraft cabins were tired and filthy - scuffed walls carpets littered with crumbs torn seat covers etc. IFE was ancient and featured only a limited selection of older movies. Two hot meals were served and to be fair they were decent for Economy. However the crew did not offer refreshments in between meals not even water. Indeed both sets of crew I encountered were distant sullen & at times downright rude. Prospective customers should be aware that MH is far from a 5 star airline these days. In fact I would rank it towards the lower end of 3 star carriers. Would only consider MH again if the airfare was exceptionally cheap.