Malaysia Airlines

Let me say that passengers who don't have infants and toddlers should not have these problems. We (my wife my 2yr old son and my 6 month old daughter) travelled to Asia from Australia. Everything went fairly well on our way from Australia to Malaysia. We were allowed 3 pieces of hand luggage and 4 pieces of main luggage. Almost all of our hand luggage was full of essential items. When we land in Malaysia for the transit and are about to board the connecting flight we were told that we cannot take 3 pieces of hand luggage onboard as its a smaller flight. We had paid for 3 seats and a bassinet. However after arguing with the ground staff for 10 minutes they still would not let us take the last hand luggage in with us. When we got onboard the flight wasn't full. To add to the misery they had allocated seats for us in completely different places leaving my 2 year old by himself my wife in a completely different section by herself and me with my 6 month old in another section! When I complained to the on-board crew they said that they were unable to help and that I'd have to speak to the passengers of the area where I wished to be seated and swap seats with them. Our return flight wasn't the best either. No bassinet for the complete journey although we had fully paid and confirmed a month ahead of our journey. The excuse was that there were 9 infants on board and only 5 bassinets. My poor wife had to hold our 6 month old for over 12 hours in a cramped seat! At one point my 2 year old was getting unsettled so I asked one of the stewardesses if they have any toys or kids activity books to keep my son occupied/entertained. She disappeared for about 15 minutes and came back with 4 packets of peanuts! Never again will I fly Malaysia Airlines.

Flew with MAS from LHR to SYD and back. First on A380 which was cosy then on B747 which was old and dated. Seats were uncomfortable and staff were really rude. Nothing compared to SQ. Food was woeful and not enough cabin staff to serve. Won't fly with them again.

Perth - Kuala Lumpur - Beijong return June 28 flew back July 12. Last minute upgrades to business class (Maximum 2 hours before flight you can book for most flights if they have seats) at a 66% discount was well worth the money. My champagne glass was never empty Head stewardess personally greeted me by name at the start of the flight and thanked me for flying with Malaysia Airlines just before landing. Was asked whether I wanted to be woken for breakfast which I appreciated. Meals and entertainment was first Class. Could not sleep well on the angled flat seats but others slept fine. 22 hour layover in KL on way out and 8 hours on way in. Airport Hotel for both layovers were given without having to ask.

Flew SYD-KUL-SYD. We have flown MH a few times over the years. Sadly service levels have declined. The disposable covers on the pillows looked like they haven't been changed in months. They are meant to be white but were actually yellow. My daughters tray was dirty and all staff could say was 'that's not our issue that's a cleaning issue so just complain when you get there'! Food was very average on both flights and much less food served than normal. My kids were very hungry. I do not recommend ordering children's meals. IFE was OK but could improve. Faulty headphones both flights. Seat did not recline on SYD/KUL flight. There were less cabin crew than usual and they were not very attentive. Definitely not on par with SQ or CX anymore. Only good thing were the seats which made for a comfortable flight.

BKK (Bangkok)2 to SYD (Sydney) via KUL (Kuala Lumpur). Travelled on a whim as the flights were so cheap. Used to travel on MH a lot 20 years ago and they used to be excellent. BKK to KUL on 737 had surly staff a tiny croissant and no coffee. IFE guide featured latest Hollywood releases but the system only had Bollywood movies. Seat was OK. Flight on time. KUL to SYD on A330 was only 30% capacity yet the service was still very slow and not very friendly. No drink rounds were offered. Food was reasonable but on the small side. Seat had plenty of room and many customers had 4 seats to lie on. SYD to KUL 100% full A330. Service was as good as the earlier virtually empty flight. Staff looked harried as if they had to meet a deadline yet they were so slow One flight attendant looked as if she were about to cry. Food again reasonable. KUL to BKK on 737. Faster service and friendly staff. With very good fares and a 30kg baggage allowance I will fly MH again But they fall short on this run compared to Qantas or Emirates.

SIN-KUL-NARITA (MH 610 MH 88). NARITA-KUL-SIN (MH 89 MH 607). I travelled solo for this return trip on 16 July and 26 July. Boarding was organized and smooth. Throughout my flights the cabin maintained cool conditions smelt great and it also helped that the seats were comfortable which allowed me to catch needful sleep especially on my red-eye flight in MH 88. I must commend the cabin crew on my flights as they were nothing less than professional and friendly ensuring I got what I wanted although I noticed that one had to ask for beverages and they don't do rounds along the aisle to check on passengers during off-service times. The food wasn't the best I have tasted inflight but that was fine with me - had the Nasi Lemak on MH 88 and seafood pasta on MH 89. I wouldn't hesitate to travel on Malaysia Airlines again!

LHR-KUL-Bali and return. Part on A380. My husband and I fly long haul regularly with close family living in Australia. This is the first time we have flown Malaysian and sadly will be the last. I was led to believe they were a good quality airline however the only positive I can say is the comfort of the seat with the fact they have a 34" pitch. Everything else was either satisfactory or poor. The food compared to other airlines was awful and the service wasn't much better. There didn't appear to be enough cabin crew to do what they needed so when I dared to ask for another blanket because I'd spilt water on mine the stewardess was extremely rude to me stating she was too busy and I'd have to wait. When she did bring over she threw it at me and walked off! I don't expect to be treated like that when I had been nothing other than polite. It wasn't as if we had used the call button for anything else.

KL to Chennai. Paris Malaysia air staff had effectively through booked us from KL to Chennai. Very smooth transit and luggage transferred for us. KL to Chennai and return economy class. Very efficient service. Food average. Just OK. IFE didn't work on return trip. Happy enough with flight at the price.

Flew Malaysian back from Bali to KL and then KL to London. Both flights good. Ground crew friendly. Food very good and air crew excellent apart from one rather surly chap who obviously thought my asking for my mid flight snack was a huge inconvenience for him! Both flights choc full despite all of the recent events. Seats terribly uncomfortable on the A380 and IFE too limited for an airline of this standard.

I flew them in June. Unfortunately my travel experience was really bad. I say this mostly as the staff were unfriendly unapproachable and disdainful. The food/entertainment/seat etc were all pretty standard although I thought it might be better than average. The rudeness of the flight attendants was sadly on each of the 4 flights I took - Melbourne-KL-Manila and return. I asked for water and eyes were rolled I told them about the headphones not working and the lady argued with me. All staff appeared tired flustered and not happy to be there.