Malaysia Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1419 reviews
5/10
4 star Skytrax Rating
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1/10

Malaysia Airlines customer review

(Indonesia)

Jakarta-KL-Guangzhou on 22/07/2014 went smoothly. Cabin food and staff were good average. On the way back we flew from Hong Kong to KL morning flight at 8.45am. It was on time. Entered the cabin and was met by a very sullen tired and bored looking stewardess. Cabin looked filthy. Pillows were scattered on my seat and on the floor. Table had some sort of dried stain. The seat cover in front of us was dirty. Nothing babywipes couldn't wipe clean so why didn't whoever was in charge of cleaning the cabin do so? A child tried to go to toilet while a stewardess was distributing food. Blocked by her cart the boy waited for her to move. Immediately she barked "Where do you want to go?" The boy looked surprised and pointed at the toilet behind her. She then moved the cart to the side a bit with a terribly bored look on her face and signed for the boy to squeeze through. Not even a smile or the kindness and patience expected from FA. From KL we flew connecting flight to Jakarta. Aircraft looked old and tired. No IFE at all. We had IFE on the flight from Jakarta to KL two weeks before but not today. It was a 1 hour and 45 mins flight with nothing to do but eat and sleep. Needless to say in the future I will try my best to avoid this airline. The cheaper price doesn't justify their bad attitude.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Malaysia Airlines customer review

(Singapore)

Flown from Singapore to Frankfurt with stop over in KL on July 20th. The flight was the most uncomfortable I have had for a long haul flight. The crews were not the happiest the plane was old with the smallest screen I have seen with a small selection of movies. The seat was uncomfortable run down toilets and dirty. I don't think I will fly MH again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Malaysia Airlines customer review

(United Kingdom)

Flew 787-800 - Colombo to Kuala Lumpur - Return. Good airline with courteous staff. Flight was fine. I found the seats to be surprisingly uncomfortable which is unusual as I am normally happy sitting anywhere. Not a massive problem though as I dropped off to sleep anyway. The 787-800 is a great little aircraft so no problems there. MAS use it regularly around Asia on short haul flights. Great little workhorse. Would I say they were 5 star? Based on just on this trip no however I would need to fly long haul to have a better opinion. I would recommend them and would fly again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Malaysia Airlines customer review

(Malaysia)

KUL-ICN-KUL A330 economy. Overall satisfied. Most of the crews were helpful and professional yet it seems like some crews need further improvement. In flight meals were quite good on both flights. IFE system was better than I expected. There was a wide range of music and movies. Comfortable seat with decent leg room for medium-haul flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Malaysia Airlines customer review

(Australia)

3/7/2014 MH 134. 4/7/2014 MH 072. 14/7/2014 MH 433. 15/7/2014 MH 135. The food on the flight from Brisbane to KL was very disappointing also the drink selection was very limited on all legs of our trip to Hong Kong. Overall the experience was fair.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Malaysia Airlines customer review

(Australia)

Let me say that passengers who don't have infants and toddlers should not have these problems. We (my wife my 2yr old son and my 6 month old daughter) travelled to Asia from Australia. Everything went fairly well on our way from Australia to Malaysia. We were allowed 3 pieces of hand luggage and 4 pieces of main luggage. Almost all of our hand luggage was full of essential items. When we land in Malaysia for the transit and are about to board the connecting flight we were told that we cannot take 3 pieces of hand luggage onboard as its a smaller flight. We had paid for 3 seats and a bassinet. However after arguing with the ground staff for 10 minutes they still would not let us take the last hand luggage in with us. When we got onboard the flight wasn't full. To add to the misery they had allocated seats for us in completely different places leaving my 2 year old by himself my wife in a completely different section by herself and me with my 6 month old in another section! When I complained to the on-board crew they said that they were unable to help and that I'd have to speak to the passengers of the area where I wished to be seated and swap seats with them. Our return flight wasn't the best either. No bassinet for the complete journey although we had fully paid and confirmed a month ahead of our journey. The excuse was that there were 9 infants on board and only 5 bassinets. My poor wife had to hold our 6 month old for over 12 hours in a cramped seat! At one point my 2 year old was getting unsettled so I asked one of the stewardesses if they have any toys or kids activity books to keep my son occupied/entertained. She disappeared for about 15 minutes and came back with 4 packets of peanuts! Never again will I fly Malaysia Airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Malaysia Airlines customer review

(United Kingdom)

Flew with MAS from LHR to SYD and back. First on A380 which was cosy then on B747 which was old and dated. Seats were uncomfortable and staff were really rude. Nothing compared to SQ. Food was woeful and not enough cabin staff to serve. Won't fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Malaysia Airlines customer review

(Australia)

Perth - Kuala Lumpur - Beijong return June 28 flew back July 12. Last minute upgrades to business class (Maximum 2 hours before flight you can book for most flights if they have seats) at a 66% discount was well worth the money. My champagne glass was never empty Head stewardess personally greeted me by name at the start of the flight and thanked me for flying with Malaysia Airlines just before landing. Was asked whether I wanted to be woken for breakfast which I appreciated. Meals and entertainment was first Class. Could not sleep well on the angled flat seats but others slept fine. 22 hour layover in KL on way out and 8 hours on way in. Airport Hotel for both layovers were given without having to ask.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Malaysia Airlines customer review

(Nepal)

KTM-KUL-MNL return. The cost cutting is evident and so is the total lack of service from the FA's. The 737-800 operated in all the sectors were fine so was the IFE. As soon as the sub standard meals were served the lights dimmed and the crew disappeared happy to chat and laugh out loud amongst themselves. For a 4 hrs 30 mins flight after the first hour I did not notice any crew before the captain announced it was time for touchdown. This appalling service is simply not acceptable.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Malaysia Airlines customer review

(Australia)

Flew SYD-KUL-SYD. We have flown MH a few times over the years. Sadly service levels have declined. The disposable covers on the pillows looked like they haven't been changed in months. They are meant to be white but were actually yellow. My daughters tray was dirty and all staff could say was 'that's not our issue that's a cleaning issue so just complain when you get there'! Food was very average on both flights and much less food served than normal. My kids were very hungry. I do not recommend ordering children's meals. IFE was OK but could improve. Faulty headphones both flights. Seat did not recline on SYD/KUL flight. There were less cabin crew than usual and they were not very attentive. Definitely not on par with SQ or CX anymore. Only good thing were the seats which made for a comfortable flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no